Ronaldo

@JetBlue @Barclays @JetBlue Note that my last response didn’t mention timeline but you did. I asked re the ticket # again avoided that. THAT is the frustration - not getting a straight answer. Not having a precise time is somewhat reasonable. Giving and meeting a time frame/range is reasonable.

@jetblue @Barclays

@JetBlue your site wont accept my crdt crd 4 an award flight txs. My bank said it’s not on their end. After a LONG wait thn 25+ mins w/a rep I’m told they can’t book it—I have to do it online! Now that award flight is gone! And your #Escalation Dept in Africa?! WTW?! Not helpful!

@JetBlue @JetBlue Thank you but in the interim since you haven’t exactly kept your word or timing with anything else re this matter, I would appreciate knowing to where this was escalated and what reference and it IT number has been assigned to it.

@O_B_Ron We'll reach out via DM with updates as we receive them.

@JetBlue For tracking purposes please advise as to what team this has been escalated to, what is the reference number should/when I need it, and how long before I can reasonably expect a resolution?

@O_B_Ron We apologize for any inconvenience as this is an unusual issue. We have escalated this to another team in hopes they can help.

@JetBlue @JetBlue THIS IS #RIDICULOUS! First U tell me it’s fixed. It wasnt. Then 2 wait 48 hrs for it 2 process. It didnt. Then 2 wait another 24 hrs for your web team 2 fix it. They didnt. Now what? I did my part multiple times. Can U please do your part? I need those tix confirmed! TY!

@O_B_Ron Please send us a DM with a screenshot of the error. twitter.com/messages/compo…

@jetblue 1 hr call 2 Ur Cust Svc, 2 hr+ chats & X posts ovr 3 days & U still cant get my award flt booked! All times Im told its on Ur end-U cant process my pts-& Ur IT dept will fix it. Each time the flt posts 2 my acct but says I have 2 pay & the whole thing starts agn! #HELPME

@clintoptions $SPY

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@saks #Hello @saks I received your nonresponsive DM response where U only repeat what I already said & dont offr a solution. I’m not even going 2 bothr 2 get into trying 2 make U understand what happened & what that feels like 4 a customer. Im just going 2 go 2 the @Nordstrom #sale 👋🏼

@saks #hello @saks its’s #AFTERMERRYCHRISTMAS and I’m still #waiting.

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The Supreme Court is reviewing antitrust claims against Amex: ms.spr.ly/6010r0u4M

Great wine, great people & another great day at @Trisaetum...or at least it was yesterday! 😉 itunes.apple.com/us/app/ezy-wat…