Booking.com

@aneksineph We acknowledge your concerns and sincerely regret any difficulties you have encountered in reaching our flight, Elizabeth. However, while we are eager to assist you, please note that due to GDPR regulations, only our specialized team has access to your information.

@bookingcom I can't because the chat bot closes and call hangs up on me. Are you saying that there is no way for me to contact you about this?

@bookingcom ryanair has changed my flight and I want to cancel the booking. However your "dedicated flight team" chat bot and call wont speak to me due to high demand. Will you honour cancelling the flight at a later date with full refund?

We regret that the Collection O Swargadwar Sea Beach was unable to accommodate you, as well as for the inaccuracies in the location address provided for Hotel, Shiva. The availability of the rooms is set up by the properties themselves, and they're solely responsible for making sure this is correct. We don't decide on behalf of the property how many (if any) rooms they want to have available to book through our platform for any given date. If a property is unable to honor a booking, they should help you find another place to stay. If they're unable or unwilling to provide this, they should let us know as soon as possible so that we can help to find a solution. Please DM us the following details: Also, we recommend that you never share your reservation details in public, as it can allow others to access your personal details. To help protect your information, we recommend that you delete your comment. Please send a private message if you would like any assistance. • Confirmation number: • Name on the reservation: Alternatively, for immediate support, you can always give us a call here: book.i.ng/6187sImrv.

@bookingcom caused huge inconvenience to my family during travel. Request immediate investigation, and action against this listing. Booking ID 6680890234

Thank you for your message. We’d like to see how we can help you/ support you based on the experience you have shared with us.. We always suggest communicating any issues directly to the accommodation provider during your stay, as it's in their best interest to ensure your stay is as comfortable as possible. For us to help you here, please send us a private message with the following information: • Pin code: • Name on the reservation: We'll get back to you as soon as possible. Alternatively, for immediate support, you can always give us a call here: book.i.ng/6187sImrv.

@bookingcom I am trying to reach booking.com customer care executive but it's connecting to AI. Does Booking.com is serious about customer grievances or its become daily routine.

Hi there, thank you for reaching out to us. We regret to hear about your situation, and we'd like to see how we are able to assist. For us to help you here, please send us the following information via private message, and we'll get back to you soon. - Confirmation number - Pin - Name on the reservation Keep in mind, our Social Media Team does not work in real time. For immediate support, you can call our 24/7 Customer Service Team here: book.i.ng/6179jMVVV.

are you expecting my family to Jordan to do @RoyalJordanian @bookingcom I sent a mail but you keep ignoring it and I call your customer service also but same issue. Now you messaged my family to proceed for checkin

I book a round trip flight from London to doha for my family and I have been call your customer service and explain i will not risk my family life because of the unrest situation in middle East and you cancel the flight from Jordan to Qatar, what

@CValasarajan We understand your frustration, Chanil, but due to GDPR laws, our specialized team is the only one with access to your information.

@qatarairways @IndiGo6E @bookingcom I have send a direct message to all but nothing happened. Anyways it's frustrating, I have booked my flight back to Germany with Air India.

I had booked my flight with Qatar Airways/ Indigo, which was cancelled due to war and the refund money what I received is 42euros for a ticket of 660euros. Well done @qatarairways @IndiGo6E and @bookingcom

@KingSol88 Hello, we replied to your DM.

@bookingcom I’ve repeatedly tried to contact you for hours by phone and chat, only to be disconnected or cut off before I can send my message. Qatar Airways says the issuing agent must process this refund. I’ve sent full details by DM. Please escalate and resolve urgently.

Hi Nele, we regret hearing you are having issues in reaching our Flights team for support. They are receiving a high volume of requests, so their response time might be longer than usual. We're unable to assist with flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677

@bookingcom Hey Booking, its really frustrating. I’m in the German line since two days and every time after 30mins I got kicked out. My flight home got cancelled and I need your support please!

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Hi there, we regret to hear about your experience. We're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677 Kind regards.

@Saudi_Airlines @hta_x_x @bookingcom No help, no empathy @SaudiAirlinesEn @Saudia_Care @Saudi_Airlines @bookingcom

@Saudi_Airlines I cancelled a flight due to the situation in the Middle East. I made the booking via Trip.com They sent Saudia a cancellation request which was denied by Saudia. Please can this be looked into immediately.

@vignesh_19 Hi Vignesh, we regret hearing you feel this way about our platform. How can we assist you? If you need help with an accommodation booking, DM more details about what happened and: - confirmation number - PIN - name on the reservation Thank you. twitter.com/messages/compo…

@bookingcom alert everyone stay away from this cheating company

Hi there, thank you for reaching out to us. Safety and security of our guests is our top priority. Feel free to DM us the following details and we'll get back to you as soon as possible: - Confirmation number - Pin code - Name on the reservation Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, we recommend calling our 24/7 Customer Service Team - our contact details can be found here: book.i.ng/6187sImrv Kind regards.

Emergency escape from conflict in the Middle East. Unable to complete a deposit bank transfer due to service disruption. Charged €400. Loyal customer for over a decade. No support, no flexibility. @Bookingcom please explain.

Hi there, how can we help? If your request is related to an accommodation booking, feel free to DM us the following details and we'll get back to you as soon as possible: - Confirmation number - Pin code - Name on the reservation Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, we recommend calling our 24/7 Customer Service Team - our contact details can be found here: book.i.ng/6187sImrv Also, at this time, we only offer support for accommodation bookings via social media. For questions about Flights, Taxis, or Insurance, you can reach out to the dedicated support team here: book.i.ng/6187sID2N Kind regards.

@bookingcom I urgently need assistance with my booking. I’ve tried the online chat but haven’t received a response in 2 days. Could someone please get back to me ASAP?

Hi Elizabeth, the Flights team is currently receiving a high volume of requests, so their response time might be longer than usual. However, they are the only ones who can assist you with your flight reservation. You can try reaching out to the dedicated team again using the details previously shared.

@bookingcom Why say we note you can't reach them so please reach them? I'm asking about what to do giving you are literally preventing me from talking to that team? Will you offer full refunds when you finally allow contact?

Hi Tuure. As the intermediary we're unable to issue invoices. Only the service providers can do so. If this is regarding an accommodation booking, we can submit an invoice request on your behalf. Just DM us the following details: - Confirmation number, - Pin code, - Full guest name

@bookingcom Is operating illegally in Europe. Despite numerous claims they won't give invoice with VAT, even though is clearly stated in EU law as requirement operating as business. Council Directive 2006/112/EC. What is wrong with you?

@islam7amid Hi Islam, we're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677

Phone agents are ignoring the Middle East crisis waiver (Directive 2026/ME-03). I am a Montreal resident and cannot travel due to safety risks. Please authorize my refund so @bookingcom can process it. #TravelAlert #TurkishAirlines

@TurkishAirlines @TK_HelpDesk Urgent help needed for PNR [TYD8CC]. Flight this Sunday YUL-IST-CAI. Phone agents are ignoring the Middle East crisis waiver (Directive 2026/ME-03). Montreal resident and cannot travel due to safety risks. Please authorize my refund to @bookingcom

Hi Taghreed. We have sent you a reply via DM, feel free to check your inbox. Also, we recommend not sharing your booking details in public, anyone who see this can this tweet can access your personal information. We advise you to delete this tweet for your own safety. Kind regards.

@bookingcom Booked a place that looks NOTHING like the photos (off-road, no services, garbage view instead of sea view, unsafe & dirty). They refused cancellation and charged me fully without consent. This is fraud. Refund + compensation needed ASAP. Confirmation: 6207671921 | PIN: 8136

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@manishrhythms Hello Manish, we replied to your DM.

@bookingcom I have been trying to reach your customer service through your phone line and chat for the last 3 days to talk about the flight booking I want to cancel due to the current situation in West Asia, however I am not able to reach any of your representatives.

Hi there, thanks for your message. We regret hearing you need to cancel your booking. Keep in mind the policies on our platform belong to the accommodations, if you selected a nonrefundable rate, only they would be able to approve an exception. If you would like us to review what options you have, please DM us the following booking details: - Confirmation number, - Pin code, - Full guest name, and we will get back to you as soon as possible.

Booked via Booking.com. Warned them a week in advance about likely cancellation due to war — zero support. No refund, no reschedule, no accountability.Platform says “contact owner”, owner says “contact platform”. @bookingcom @BookingcomSH @jagograhakjago @consaff

@VickyVikne61042 Hi Vicky, we regret to hear about the canceled flight. Regarding the refund request, please keep in contact with our Flights team using this link: book.i.ng/6187sID2N, or by calling {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE}+353 19075677. Best wishes.

We regret to hear about your experience, Mickael. We always suggest communicating any issues directly to the accommodation provider during your stay, as it's in their best interest to ensure your stay is as comfortable as possible. For us to help you here, please send us a private message with the following information: - Confirmation number: - Pin code: - Name on the reservation: We'll get back to you as soon as possible. Alternatively, for immediate support you can always give us a call here: book.i.ng/6187sImrv Kind regards.

This isn't a disclosure. It's a blank check to ruin guests' nights with zero accountability. @bookingcom — you refused to help us in real time. That's not okay.

Booked a room at Parrasio hostel in Italy via @bookingcom. Spent the night with the hostel OWNER throwing a party on the floor above us — loud music, stomping, yelling, things crashing down. Zero sleep. 🧵

@27kaushikd Please refer to the outcome we shared with you via DM, thank you very much.

@bookingcom I remain open to resolving this matter directly, but continued inaction has left me with no choice but to pursue formal consumer remedies. I hope @bookingcom will now address this issue with the seriousness it deserves.

How @bookingcom left me and 3 friends stranded at an airport in Thailand and offered €25 as compensation.