Fredric Schroeder

The new Capital One travel app @capitalone has real non-visual accessibility problems. Why companies can't check for accessibility is beyond me

I tried looking online for Air Canada accessibility support but could not find any information

@AirCanada I have been trying to set up an Aeroplan account. I am blind and have tried opening the account with the iPhone app and directly through the Air Canada website, but I am experiencing accessibility barriers. Please help

@chase they tell me to go to the website or app. Really? Here is

@Chase just try to get them to correct their own error. I looked online and it told me to call. After talking to three different people, they told me to go to the app. Try to find what you need on a poorly designed app

@united airlines flight diverted to Richmond because of weather. flight crew and ground staff have been fabulous

#united Flight diverted to Richmond because of weather. Flight crew and ground staff are outstanding. Making a bad situation the best they can

@ANAFlightInfo_e It is now been two weeks and still nothing from ANA. Is it just poor Customer Service?

@PolicyNotes Please check here to contact us regarding your comments and requests. ana.co.jp/en/jp/guide/co…

@ANAFlightInfo_e it is impossible to find an actual email address or accessible way of submitting a complaint. so much for ANA airlines.

@ANAFlightInfo_e It has been more than a week since I submitted my complaint, and no word from ANA. So much for customer service.

@ANAFlightInfo_e I do not know if it is deliberate, but it is nearly impossible to contact ANA with a complaint.

@ana Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.

@ana here is what their contact form says:

@ana they must get a lot of complaints.

@ana I had to chuckle when I started the process to express a complaint to ANA Airlines.

@AskLyft I was extremely impressed with the Lyft team handling my complaint. They were efficient and very, very responsive.

@PolicyNotes Hey there! If you'd like any assistance on our end on this, please don't hesitate to DM us at your earliest convenience. twitter.com/messages/compo…

@lyft their driver played games with me. He kept saying I'm here at door three. When I would write him back, he would write back saying OK. So, I would say, where are you? He would answer, OK. Then he canceled the ride and I'm being charged $16. so much for Lyft.

@lyft So, I must say Lyft was incredibly responsive. They contacted me immediately and were able to review the text exchanges with the driver. While the driver left a lot to be desired, the lift representative who contacted me was great.

Still waiting for a response to my dm.

@marriott disappointing experience. Missing stay form is in accessible. tried jaws, NVDA, and narrator.

When I called, the associate was condescending and dismissive. What is so hard about taking accessibility seriously?