Croma

@iamghosh89 Hi Anirvaan, the concern regarding the cancellation request has been escalated to the team for review. They will check the order status and connect with you with an update regarding the cancellation and refund request at the earliest. - Rits

@cromaretail order # EC264295576576. Please cancel this order and issue refund asap. If your delivery guy is incapable of delivering the product at doorstep, i do not want to wait any longer.

@chloeitfn Should you wish to proceed with the repair in the future or need any further assistance, please feel free to reach out to us. - Manz (2/2)

@chloeitfn As per the latest update, Arif, the product is out of warranty, and the cooling coil requires replacement on a chargeable basis. Since the repair estimate was not approved, the service request has been closed from our end. (1/2)

@TRIVEDIJAY07 We'd like to check the status of your order, Jay. Please share your Order ID and registered mobile number via DM so we can review this further with the concerned team and provide an update. - Rits twitter.com/messages/compo…

@sansii_verma7 @Flipkart @flipkartsupport Fraud flipkart Same happend with me I have return product and taken refund..croma better service imo

Hi @Flipkart @flipkartsupport, installation due on 13 Jun was not done. Support promised resolution by 16 Jun, but no update yet. Replacement window closes on 19 Jun. Please resolve urgently or refund and take back the product. Order ID: OD337741970566043100. Pathetic service.

@UTD_ZAQ We understand your concern and the inconvenience caused. We have forwarded issue to our team for review. They will assess the matter and connect with you regarding the next steps. - Praj

@cromaretail Hi @cromaretail after one inspection service the technician said after checking for 10 mins that it’s working well but the problem still persists, please I want to return or exchange this product and schedule another service for it

@cromaretail Hi I recently purchased Symphony Diet 50T 50 Litres air cooler (Order ID : EC269937953793) but it doesn’t cool as expected also throws a lot of water and water leaks and spills on the ground. It says return window is closed but I wish to get it returned and replaced

@IamBhasu We are pleased to inform you that your refund has now been successfully processed and will be credited to your account within 2-3 working days, subject to your bank's processing timelines. Please feel free to reach out if you require any further assistance. - Adi (2/2)

@IamBhasu As per the latest update, Bhaskar, your product was cancelled and the refund was initiated from our end. The same was communicated to you via email on June 14. (1/2)

@CromaSupport why did you cancel my order after 2 weeks? Give me reason. I am going to consumer court and edakhil to lodge complaint against your stupid company

@CA_VikasS Your concern is being actively worked on, Vikas, and remains a priority for us. Updates will be shared shortly. - Manz

@cromaretail I am not able to understand, what is the issue in refunding the money if the delivery of service/product is not to the satisfaction of customer, though it is a branded item. Who is the ‘TEAM’ at Croma, taking weeks to update.

@cromaretail no action on service requests/orders. Can somebody work on Y100476436 and TC252634226688. Continuously following up with customer care number but no action. I have trust on Tata group but such experiences ….

@the_banna_sa We recognize the impact this situation may have, Abhishek, and want to assure you that your concern is receiving careful attention. The team is actively reviewing the case, and we’ll keep you informed every step of the way. - Manz

@cromaretail Keeping a close watch is appreciated. However, 15+ hr have passed since you stated the case is being closely monitored, yet I have received no update. Since 04 June, I've repeatedly received assurances of follow-up but no actual progress. Provide the definite resolution timeline

@cromaretail @CromaSupport #Croma #CromaSupport #ConsumerRights #CustomerService

@princer02549500 We can see the urgency here, Raj, and this is being checked with the team on priority for immediate action. We will share a clear update with you shortly. - Praj

@cromaretail Humko बार-बार as mein Sara hai aur ise Ham nahin sunna chahte Hain बार-बार yah SMS ko do Mahina Ho Gaya aap log bol rahe hain time itna Ho Gaya nahin ho sakta aap log time barbad karke rakhe hain

@cromaretail aur Main store bhi lekar gaya tha aapane product watch ko fir bhi mujhe vahan se madad nahin mila FIR vah log bole ki aap online kiye Hain to online Sahi ya mard milegi to Main jaaun to jaaun kahan aur mujhe kuchh help nahin mil raha hai mujhe apps chahie aaj ke bad

@EnterKain As per the latest update, Saurabh, the Electronic Gift Voucher (EGV) was not agreed upon as a resolution. With this, we’re closing this from our end. Should you need any further assistance, please feel free to reach out to us. - Manz

@cromaretail Same copy paste response, no shame at all

@cromaretail Do you have any responsibility or not? How many days will you guys take to resolve this? @TataIntl @TataConsumer @tatatrusts @TataCompanies

@SnjDutta03 We can see the urgency here and how important this is right now, Sanjay. This has been taken up with the team on priority for immediate attention, please allow us a little time and we will share a clear update with you shortly. - Praj

@cromaretail @cromaretail can someone quickly intervene to process the replacement order to the local store so that we can get the product replaced with another brand refrigerator.

@cromaretail Order : S0A708375457766 Insufficient cooling and water condensation. Since then, 4/5 separate repair have been carried out by Croma. Having used refrigerators for over three decades, this has been the worst product and customer service. FULL REFUND.

@AnyaKumari5 Hi Anya, we'd like to review your experience in detail. Please share your Order ID, service request details and registered mobile number via DM so we can check this further with the team. - Rits twitter.com/messages/compo…

@cromaretail @NikhilVerma03 Your services is verry poor purchase ke time aapkog itne chje bolte ho nd jab service ki bat aati h to no response even aapke excutive bhi bhaut hi bekar hai wo chahte hai kaise customer se paisa niklwa le nd humara item bhu damag kar dete hai nd aaplog kou response ni krte.

May i know why this SR is closed without my confirmation? @cromaretail No one contacted me and SR gor closed without any update or any confirmation.

@Santosh67349604 @SamsungIndia @CromaSupport As per the latest update, Santosh, the replacement has been completed successfully, and the issue has been resolved. With this, we’re closing this from our end. Should you need any further assistance, please feel free to reach out to us. - Manz

@SamsungIndia @CromaSupport Bought Samsung AC after promise of 5yr warranty. Now saying only 1yr applies. No written clarification given. Order ID: SOA204380403337 Misleading commitment. Consumer action next.

@NikhilVerma03 We understand your concern and the experience you've had, Nikhil. We have forwarded this to our team for review. Please be assured that the matter is being looked into, and we will work towards getting an update shared with you at the earliest. - Praj

@cromaretail No update on it yet and also engineer that was visited yesterday was not well trained he broke fan wing also and he was checking error on google and youtube video.

@SunilSunil23767 We request you to kindly visit your nearest Croma store: shorturl.at/raZ6Y Our store team will be happy to assist you further and provide the necessary support. Thank you for your cooperation. - Adi (2/2)

@SunilSunil23767 We understand your concern, Sunil, and would like to inform you that the replacement has been approved. (1/2)

जनता मुर्ख है जो इन बदमाश चोर @TataCompanies @CromaSupport से AC खरीद रही कबाड़ा AC दे दिया जिसे वापस नहीं ले रहे है अगर आप @cromaretail से कुछ खरीदोगे तो पछताओगे ऐसी गलती मत करना जीवन मे #boycottcroma @jagograhakjago @nsitharaman @BBCHindi @Hitachi जितनी गाली दो उतनी कम

@AdholiaSahab As per the latest update, Adholia, the repair has been completed successfully, and the issue has been resolved. With this, we’re closing this from our end. Should you need any further assistance, please feel free to reach out to us. - Manz

@cromaretail Any action taken against that 3rd party vendor ... ??

Strongly advise against purchasing any AMC from Croma Retail. Their support services are unreliable & the third-party vendors they assign handled the product carelessly, causing further damage instead of resolving the issue @TataCompanies @TataElectronics @cromaretail

@skshoaib78gmai2 Hi Shoaib, we'd like to review the concerns regarding your AC and the service requests that were closed. Please share your Order ID, service request details and registered mobile number via DM so we can check this further with the team. - Rits twitter.com/messages/compo…

@cromaretail @SamsungIndia Is this a joke? Bought a Samsung AC from Croma on 16 Oct 2025 (Under Warranty). It's not working in peak summer, & your team has FRAUDULENTLY closed 3 of my service requests without resolving the issue!

@vishalpandey007 We understand your concern and the wait for an update, Vishal. This has been checked with the team for an immediate review, please allow us a little time and we will share a clear update with you shortly. - Praj

@cromaretail Thank you for the response. However, I have already been waiting for a considerable time. Kindly review the case at the earliest and provide a definite resolution timeline. I would also appreciate receiving the proof of the alleged consent based on which my complaint was closed.

Big warning to all Indian buyers: Never buy @TCL_India electronics. They create false delivery records! Case ID IN2605010519277995082 shows "delivered 10 days back" on paper, but I have nothing. Avoid! 🚨 @TataCroma @ConsumerNo #BadService