Express Scripts Pharmacy Benefit Services

@JonBon1001 We’re sorry to hear this and want to help. Could you please email us at ExpressRxHelp@express-scripts.com with your member ID, date of birth and a good phone number to reach you? A team member would like to reach out and assist.

@ExpressScripts Can we please stop outsourcing my family's healthcare to people in foreign countries that can't understand or speak fluent American English.

@WolfspitNow We care about your health and well‑being and want to do everything we can to support you in receiving the medication you need. To assist you further, please consider sharing your member ID and contact information. Your information will be used solely to help address your concern.

@ExpressScripts Way too much trouble. If you want to pay me for time and advice, we can continue. Otherwise, good luck. You just need to step up your game.

@ExpressScripts Today, 03/16 you sent me a notice of a pending arrival of my order 33931244717 on 03/24. But when I look at your website on my account, there is zero tracking info available. Please upgrade you IT. Your website doesn't even show it as shipped! Pathetic.

@codav023 Hello C.D. I’m sorry you received that $1,400 charge notice. To look into this right away, please send your Member ID, date of birth, ZIP code, and phone number so I can review your account and confirm what’s going on. Thank you-Express Scripts

I just got an email from @ExpressScripts wanting approval to hit my bank account for $1,400 for my 3 month supply of my inhaler. That's just not right. 🤬🤬 @Boehringer

@JdRichards2 We just want to let you know help is here if needed. Feel free to email ExpressRxHelp@express-scripts.com. Please make sure to provide your member ID, date of birth and a phone number where we can best reach you.

@ExpressScripts Thank you, when you try to deal with issues like Adenomyosis and perimenopause insurance wants to override our doctors as if they have our file or act as if we are abusing these drugs. No we are just trying to put off expensive complicated surgery’s and pain.

@AnthemBCBS @HCSC @ExpressScripts As a woman in her 50s I have never had to fight so hard for my health as under your umbrella. Please put our health in for front study perimenopause and menopause combined with conditions that require HRT therapies for our well being.

@martyguthrie Hello Marty, I’m sorry for the frustration. To look into this and assist, please send your member ID, date of birth, ZIP code, and phone number to ExpressRxHelp@express-scripts.com so we can review your account and help. Thank you-Express Scripts

@rao126132 We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com.

@ExpressScripts Shame on you !!! I have had to take a branded medication for the past decade to avoid serious infections. I am allergic to the generic version. Express Scripts covered this medication until January this year, when I was told I had to switch to the generic. My doctor and the pharmacy supervisor at the hospital have provided comprehensive evidence of my allergy to the generic, but Express Scripts has denied prior authorization for almost 2 months. I have spent close to $500 out of pocket, as the medicine costs over $200/month and I keep receiving messages from Express Scripts about how I can make my medication more affordable !! What am I expected to do ? Please help !!!

@CherryGryffon We just want to let you know help is here if needed. Feel free to email ExpressRxHelp@express-scripts.com. Please make sure to provide your member ID, date of birth and a phone number where we can best reach you.

@ExpressScripts So your solution is MORE discussion? No. Just condense your work flow in general because the current map is excessive.

I swear to god if @expresssrxhelp @ExpressScripts calls me ONE MORE TIME before this weekend is over, I will cancel my fucking Rx and just suffer with my RA. I have been on the phone THREE FUCKING TIMES in the last 24 hours, and it's EXCESSIVE.

@Schoolsage We understand you’re frustrated and want to help. Please consider sending your member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com.

@ExpressScripts please fix your app for iOS. It rarely allows me to reorder my prescriptions even when I still have refills. When I tap the “Place Order” button nothing happens. This is has been an ongoing issue.

@fhlcharity We’re sorry to hear you’ve had negative experiences with our customer service. Please email us at ExpressRxHelp@express-scripts.com with your member ID, date of birth and phone number to reach you? We would like to reach out to learn more to help so this doesn’t happen again.

Express Scripts is entrusted with something incredibly serious — helping people access the medications they need to live healthy lives. Unfortunately, the service many patients receive falls far short of what should be expected. @ExpressScripts

@AsapDevinn @ExpressRxHelp We are sorry about your experience and wanted you to know that help is still here if needed. We would like to make sure your issue is resolved. Feel free to email ExpressRxHelp@express-scripts.com your member ID, date of birth and phone number where we can best reach you

@ExpressScripts @ExpressRxHelp

@Evernorth ACCREDO is the worst pharmacy to deal with they tell me My order is ready to schedule & cancel it right before saying they need a prior authorization which they should already have. Now i am going to miss my dose & im supposed to leave for vacation soon. Great job 👎🏾👎🏾

@AsapDevinn @Evernorth We’re sorry to hear you’ve had negative experiences with our customer service. Please email us at ExpressRxHelp@express-scripts.com with your member ID, date of birth and phone number to reach you? We would like to reach out to learn more to help so this doesn’t happen again.

@jennpf85 hank you for allowing us the chance to help. A member of our team will research & contact you directly to discuss this matter further.

@ExpressScripts I emailed. We'll see what happens.

@ExpressScripts is the absolutely worst nightmare to work with. Dozens of phone calls, they refuse necessary meds. 🤑🤑🤑🤑 It's disgusting.

@maywyn1 We would like to reach out to learn more and help so this doesn’t happen again. Please consider sending your member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com.

Their staff so bad, then who they do hire treat the customers/patients like crap because they are bottom of the barrel. And @ExpressScripts stopped covering the best med that works for me & wont pay for another that works fabulously for me that there is no replacement for.

I can’t stand @ExpressScripts and @Walgreens. Terrible. As normal they don’t care about patient care, and I’m limited in where I can go that’s close to me. My closest @Walgreens is constantly closing down the pharmacy because they can’t hire enough pharmacists because they treat

@maywyn1 We understand you’re frustrated and want to help. Please consider sending your member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com.

@AlbertF38694 @Infernus136 @TRICARE Our team is here to assist you through this process. To address your concerns effectively and prevent similar issues in the future, please reach out to us at ExpressRxHelp@express-scripts.com. Your feedback is valuable to us. Thank you for bringing this to our attention.

@TRICARE how is my wife suppose to inject herself with insulin if you don't cover the infusion sets with @ExpressScripts anymore? Anyone else military dealing with Tricare and a spouse that is type 1 diabetic?

@Infernus136 @TRICARE We're sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved. Please feel free to email ExpressRxHelp@express-scripts.com with member ID, telephone number, date of birth and I can have someone reach out.