Rozanne Stringer

@British_Airways Also, why can't you put a post up to say you're having issues on X and your website?

@British_Airways Ok, I won't lose the seats I have already booked or miss my flight due to queues will I?

@British_Airways - what's going on with check in? Flying tomorrow and can't check in online on either laptop or app?

@HMRCcustomers So how do I get in contact where someone can actually access my personal account??

@RozanneStringer Unfortunately, we can’t DM, you can private message on our Facebook if you prefer: facebook.com/HMRC We still cannot access records there. Martin

Good morning, @HMRCcustomers are here until 8pm to answer your general queries on Twitter. Please don't post any personal details.

@HMRCcustomers Is there anyway to speak to someone in confidence rather than publicly? I have just paid my payment on account for July but don't understand why the recently submitted SA seems to be double what it should be in tax.

@RozanneStringer Hi Rozanne, you can still get help with this. Are you referring to your payment on account? gov.uk/understand-sel… Martin

@MicrosoftHelps - am also having problems with all my junk going to my inbox. How do I sort this as it’s driving me mad?

@BBC_HaveYourSay - can you submit an application yourself if you are a named guest on another person’s application for the King’s Coronation Concert?

@fitflopuk - could someone please respond to my numerous dm’s on messenger or my email re the useless replacement spark fitflops I took on holiday with me. 3 days later and still no reply. The adhesive should withstand evening heat in Greece - they’re not designed for winter!

@Avianca Please read my DMs, desperately need confirmation from you that this affected my son's return from Medellin airport to LHW (via Bogota) on 29th March ihttps://www.aviation24.be/airlines/latam/airbus-a320-performs-emergency-landing-at-medellin-after-nose-gear-problems/

@ContactKingston ring.com/share/378cc286… - would be grateful for a response to this. No wonder our bins don’t last if they are treated like this by your employees.

@MartinSLewis @BlueBayTravel I know you’re inundated but how can a travel op say changing from one Maldives island to another is a minor change. All the islands are unique/different, there’s no like for like. I want my money back under package holiday regs, they’re refusing🤯

@paulandval2005 @BlueBayTravel I’ve tried all angles so far but they are now saying we have to accept a different island and that’s not a major change - who are they trying to kid. All the island and unique and different which is the beauty of the Maldives. There’s no like for like. Where are you at now?

@RozanneStringer @BlueBayTravel Roxanne we went direct to the airlines and hotel in the Maldives, like you, we where fed up with no response. In the end we told Bluebay what was happening

@BlueBayTravel so you’ve now blocked a post I put on your Facebook page purely because I was asking what is happening about the Maldivian island holiday I have booked for October, along with many other customers, where you know the island is closed til 2021.

@BlueBayTravel @MartinSLewis I’ve asked for a manager to call twice before - they never do. It’s shocking customer service.

@RozanneStringer @MartinSLewis Hi, as discussed with Laura, we have escalated your issue to our customer service manager who will be in touch to discuss your options regarding the hotel closure. Thanks in advance for your patience.

@MartinSLewis @BlueBayTravel is it right that a travel agency can change our Maldives booking to a different island as the island we are going to is closed til 2021 now? I just want a refund as it’s a package holiday. Help please as surely we don’t have to accept?

@BlueBayTravel - shocking customer service. You’ve known our package holiday Maldives hotel has been closed til 2021 for at least 4 weeks, you’ve still not come back to offer a refund. A different island is a significant change, not a minor one - who are you kidding?

@easyJet Could you please reply to my DM - I desperately need to get in contact and can’t as the phone line is impossible to get through on.

We're restarting some flights from 15 June 2020. We have put a number of biosecurity measures in place to protect you, our aircrew and our ground crew. Watch the video to find out more.

@easyJet could you please reply to earlier DM