Switch2 Support

my.switch2.co.uk The simplest way to manage your account online! • Make payments • View your most recent balance • Manage your account details • View and download your Switch2 bills • All major credit and debit cards accepted

@helen_92x Please email customerservices@switch2.co.uk with your account number and home address. Thanks

my.switch2.co.uk will be unavailable for 30 minutes from 9.30am on 21st July 2021 for essential maintenance. Customers needing to top-up urgently should use other available payment channels (telephone/app) or wait until the end of the maintenance period.

@damienclarkson Please email customerservices@switch2.co.uk to report any technical difficulties & to check your log in details. my.switch2.co.uk does not have any faults currently. We post maintenance periods as & when they happen. Thanks

@Switch2support It doesn't work and since you have launched it I can't login to my account. Makes it difficult to pay your bills.

my.switch2.co.uk The simplest way to manage your account online! • Make payments • View your most recent balance • Manage your account details • View and download your Switch2 bills • All major credit and debit cards accepted

my.switch2.co.uk will be unavailable for 15 minutes from 9am on 1st July 2021. During this time a maintenance page will be displayed. Customers needing to top-up urgently should use other available payment channels (telephone/app) or wait until the end of the maintenance.

Switch2 will be performing some essential maintenance work on Saturday 19th June 2021 between the hours of 09:00 - 17:00. During this time G6 & Incontro payments can be made, but top-ups will not be received by the units until the end of the maintenance window.

#ToppingUp ◾️ Online using the my.switch2.co.uk portal ◾️ Visit any @PayPoint outlet ◾️ Telephone the automated payment line: 0333 313 9171 ◾️ Download the Switch2 app, available from the @AppStore & @GooglePlay Read more: switch2.co.uk/residential-po…

Problem with your supply or heating system? Visit our website for some handy hints and tips that may help you: switch2.co.uk/residential-po…

@je55ejame5 Good morning, if you would like to discuss this further please contact our Customer Services team on 0333 321 2010 Mon-Fri 08:00-18:00 or email: info@switch2.co.uk for assistance, as we don't have access to your account. Thank you

@Switch2support no hot water for 3 days. Have been told more than myself need to report a fault. 24/7/365 service? Then why is no one picking up? #joke #water #london #poorservice

@lilmisstam2011 You're welcome

@Switch2support Ok thanks.

@Shansha55973020 Hi, thanks for your enquiry for further assistance please contact Customer Services Tel: 0333 321 2010 Mon-Fri 08:00-18:00 or email customerservices@switch2.co.uk as we don't have access to account details, thank you!

@Switch2support can I change to pay monthly

@tlow86 @Switch2Energy Good morning, if you would like to discuss your account please contact our Customer Services team on 0333 321 2010 Mon-Fri 08:00-18:00 or email: info@switch2.co.uk for assistance. Thank you

Since when you are sending letters to customers who paid on time every month with an overdue payment letter @Switch2support @Switch2Energy What a terrible customer service. There is no mention that it needs to happen the same month. Get a grip. It’s winter too in a lockdown!

@GavinBowles_ Good morning Gavin, for any queries please contact our Customer Services team by telephone or email as this account is manned by the marketing department who do not have access to your account information. Kind regards

@Switch2support I tweeted you on the 10th. I’ve sent you 2 emails. You have failed to respond to any! Please contact me before I escalate further to legal action! #worstcustomerservice

@marshallexi Thank you for flagging this, we're looking into it!🙂

@hazowun Thank you for bringing this to our attention. All our engineers are provided with PPE and they ARE required to wear these when attending residents' properties. We will immediately begin investigating this further. Sincere apologies.

During Christmas & New Year here are Switch2’s Customer Services opening hours, however in the event of an emergency please phone 0333 321 2010 at any time 24/7, where our full out of hours support is available. Engineers will be on call throughout the festive period.

@jpotticary @ofgem If you have any specific questions regarding your account please contact our Customer Services team: Tel: 0333 321 2010 Email: customerservices@switch2.co.uk Kind regards

@jpotticary @ofgem We appreciate that changing suppliers isn’t an option for customers connected to Communal Networks; however, any reductions in the costs for the site, would result in a reduction of customers Tariffs.

@Switch2support why is my standing charge so high £0.70190 per day. What exactly does this cover? @ofgem this completely uncompetitive rate that leaseholders are trapped with is not acceptable. How is this a market #nocompetition ?