Baker Johnson

💸 Bloomburg @Business #News: UJET gets $76M as Customer Service and #GenAI Merge 💰 finance.yahoo.com/news/customer-… Recently @Discover started running ads about live #CustServ agents. Now well-run @ujetcx, a growing player in #CCTR #automation together with agents, gets serious funding and a $500M valuation. I quoted 1 of their execs in my last @ICMI piece with @dnm54 input. The theme here is trad'l customer service, #GenAI & #ConvAI are all merging. It's not either/or, it's best of both for ideal #CX. @MarshaCollier @GregOrtbach @billquiseng @jamesvgingerich @MarkC_Avgi @adem_onar @dgingiss @RoyAtkinson @dekebridges @danielnewmanUV @BetaMoroney @StephenCaggiano @CXAccelerator @AlexAllwood @NealWoodson @mentalmarketer @DreaVilleneuve @ErnestCDavis @lyakovet @Nicochan33 @CurieuxExplorer @FreedomFireCom #Customerservice #NPS #CustomerSatisfaction #UX #strategy #CSAT #ArtificialIntelligence #GenerativeAI #marketing #innovation #business #CX #AI #Sales #Ethics #digitaltransformation #NLP #ConvAI

@Clear @AUStinAirport @TSA YUGE F MINUS. Do better.

Buckle up @johncanzanobft, I’m about to take you to class. Jayden Daniels has played the toughest schedule in America: teamrankings.com/college-footba… Despite that, he leads the country in total yards by more than 800 yards, and nearly a thousand more than both Penix and Nix. He also leads FBS in total touchdowns, yards per carry and currently holds the highest passer rating in FBS history (FBS record for season pass efficiency: 207.6. Jayden Daniels thru 11 games: 208.34) He leads #LSU’s offense which is #1 in the FBS for scoring and total offense Think Jayden Daniels is padding stats with short cheap plays? Think again. He has more 20+ yard plays than any TEAM in the country - by himself. Think that’s padded by the weak teams LSU has played? LSU has 70 plays of 20+ yards against P5 teams. The next closest? USC at 59. Against the four top-12 teams he’s played on the road he accounted for: 79-118, 1,238 yards, 10 TDs, 2 INTs 56 carries, 456 yards, 3 TDs. That’s 1,694 yards and 13 TDs in four games. 423.5 YPG - which is actually higher than his 417 YPG that is 24% higher than the next best player (Drake Maye 336 YPG). Oh and he’s led his team to touchdowns on each of his last 13 drives. So what’s your reasoning for saying Jayden Daniels would hold a clipboard again? Because all of that is my reason for saying your unqualified to be a #Heisman voter.

Join @googlecloud & ujet.cx on September 13th at 10amCST on: New Generative AI-powered Virtual Agents from Google Cloud Register Today: tinyurl.com/2p92n5zh #GoogleCloudNext #IVAs #GenerativeAI

We’re thrilled to announce that we’re a 2023 #GoogleCloudPartner of the Year! We’re recognized for creating solutions that made a big impact on Productivity & Collaboration - Contact Center AI (CCAI). Thank you @gcloudpartners!

💡 ALL NEW: @TalkingPointz ' @DaveMichels takes a deep dive into Generative AI With @googlecloud CCAI Platform Find out more about Google's AI-first contact center and its partnership with ujet.cx's award-winning #CCaaS experience: tinyurl.com/4xvzn7ay

Don't miss this week's #AmazingBusinessRadio with Anand Janefalkar, CEO and founder of @ujetcx. He talks about how AI is transforming customer communication. hyken.com/amazing-busine… #customerexperience #AI #customerengagement

Want to see why UJET is the leader in User Satisfaction on G2 for 12 Quarters in a Row? Check out all of the amazing reviews our customers have written that have continued to put us in the top contact center leader reports! You can read them here:… CVSoci.al/Un-HUIFU

NEW Guide Alert! The Inner Circle Guide to Customer Engagement & Personalization includes predictive analytics, sentiment analysis & AI-enabled hyper-personalization, as well as how to develop agents' emotional intelligence and empathy. Get Your Copy… CVSoci.al/XruNa3U3

Get the latest research report on how artificial intelligence and machine learning can be used in the contact center, including the current uses and future opportunities, along with implementation tips and ways to avoid common pitfalls. Get your copy of the AI, Chatbots &…

UJET Integrates with Microsoft Teams to Enhance First Contact Resolution and Customer Satisfaction Native integration combines sophisticated CCaaS routing logic with the modern communication features of Microsoft Teams UCaaS Read more here ➡… CVSoci.al/EtYQ1UiX

Headed to CCW Las Vegas in a few weeks? Grab one of our last meeting spots with our team! Be sure to stop by booth #526 on the show floor for a chance to see a demo of Google Cloud Contact Center AI Platform, and spin our prize wheel for a chance to win… CVSoci.al/PmAdF7Qr

When investing in a CCaaS solution, it's critical that organizations employ a broad customer experience strategy involving not only the application leaders but also key stakeholders to ensure a best-fit solution. This Gartner report, How to Choose Your… CVSoci.al/XzlDqvu2

#CX where agents can collaborate seamlessly with internal experts by leveraging @UJET #CCaaS with a tight integration to #MicrosoftTeams. Frictionless experiences for experts, customers, and agents. Features: Directory & Presence Sync ujet.cx/press-releases… @googlecloud

On-demand webinar! Learn how Google Cloud’s Contact Center AI Platform provides fantastic customer interactions with groundbreaking capabilities that make it faster and easier than ever to deploy conversational and generative AI-powered bots and agents to transform your…

Have you booked time with our team yet during CCW Las Vegas? Our time slots are filling up fast, so be sure to grab a spot! We're giving away some great giveaways at booth #526 - be sure to stop by and meet the team! 🤗 Book Your Spot Here:… CVSoci.al/xgNSu62A

Now On-Demand! The third and final webinar in our three part series with Google Cloud, moderated by industry extraordinaire, Sheila McGee-Smith: Reimagining CX with Google Cloud: Workforce Management (WFM) Watch Now: https://lnkd.​in/gViurFF9 #wfm… CVSoci.al/WxBxDfhi

In case you hadn't heard... CX Today has the scoop on why no CX leader can afford to miss #CCWVegas this June: https://lnkd.​in/gYVfXukJ #CCW #CustomerContactWeek #CX CVSoci.al/LfbCJ-zu

Exciting news to share! We're so proud to be a CCW Excellence Awards Finalist for Cloud-Based CX Solution of the Year! The awards recognize the most innovative companies, and we're happy to be part of this group! Take a look at all of the amazing… CVSoci.al/ltgwpTGc

Headed to CCW Las Vegas next month? Stop by booth #526 to visit the ujet.​cx and Google Cloud teams and get a demo of Google Cloud Contact Center AI Platform! We will have a spinning wheel in the booth for a chance to WIN BIG throughout the event! We're… CVSoci.al/k53MLufB