Rob Markey

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Rob Markey

Rob Markey

@rgmarkey

Bain Partner. Customer and employee loyalty expert. Author. Customer Value. Podcast: https://t.co/yDVzsodJJE

New York 가입일 Haziran 2008
1.2K 팔로잉3.2K 팔로워
Rob Markey 리트윗함
Jon Freier
Jon Freier@JonFreier·
Years ago, after seeing a broken system "The Carriers" had created for customers, @TMobile decided to call ourselves "The Un-carrier" and force the wireless industry to change. Had a chance to share that story in a great chat with @rgmarkey on the Customer Confidential podcast!
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Rob Markey
Rob Markey@rgmarkey·
@tferriss Super-surprised you didn't mention "Never Split the Difference" by Chris Voss
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Tim Ferriss
Tim Ferriss@tferriss·
This is the one negotiating book that really opened my eyes and gave me practical tools I could use immediately. If you’re hungry for more, William Ury’s Getting Past No and G. Richard Shell’s Bargaining for Advantage: Negotiation Strategies for Reasonable People are outstanding.
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Ski Dad Pro
Ski Dad Pro@StateEpidemi·
@WasatchSnow I asked AI what it thoughat Park City resort would look on MLK weekend with heavy snow. Not going to lie - empty hchairs would be great. Though I prefer my chairs attached to the cables…
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Rob Markey
Rob Markey@rgmarkey·
@campbellhomes Your sample size must be in the 10s of thousands if you report statistically significant results to 2 decimal places! Wow. I'd love to see your research design. Also, that's an unbelievably high score. Truly unbelievable!
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Campbell Homes
Campbell Homes@campbellhomes·
🌟Exciting News! 🌟 Our 2023 Net Promoter Score is an incredible 91.67, far exceeding the homebuilding industry benchmark of 31.1. We're setting a new standard for excellence! Thanks to our amazing customers for your trust and loyalty! 🙌 #netpromoterscore #worldclass
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Rob Markey
Rob Markey@rgmarkey·
Rewards = Loyalty? While rewards schemes offer transactional incentives for repeat business (and there’s merit in rewarding loyal customers), it’s crucial we define terms accurately. Labeling rewards as loyalty risks muddling the genuine essence of trust-based loyalty.
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Tim Haddock
Tim Haddock@timjhaddock·
@ScottRechler @DavidSacks Not sure I'm seeing this as necessarily a problem for banks? While the equity in these properties will go away, so long as the rent payments continue, the banks will inherit good cash flows post foreclosure.
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Scott Rechler
Scott Rechler@ScottRechler·
There is $1.5T in commercial real estate debt maturing in the next 3 years. The bulk of this debt was financed when base interest rates were near zero. This debt needs to be refinanced in an environment where rates are higher, values are lower, & in a market with less liquidity.
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Rob Markey
Rob Markey@rgmarkey·
You know something nice about ChatGPT? You can ask for advice on insanely silly things and get a response without judgment. The machine doesn't care. (Of course, the advice isn’t always all that great. But, hey, can’t have everything!)
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sam lessin 🏴‍☠️
sam lessin 🏴‍☠️@lessin·
What is the proper Nov 2022 rejoinder to "have fun staying poor" (what obnoxious crypto people liked to say on twitter to people during last bull run). I have been trying all day to come up with it but I can't quite nail it / there has to be something good...
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Rob Markey
Rob Markey@rgmarkey·
Frequent flyer rant: Do airlines really not know when planes are going to arrive at gates? I mean, how can it be that there's so rarely an agent available to connect the jetway? After I've flown for 11.5 hours, how do you think it feels to wait another 45 minutes to deplane?
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Rob Markey
Rob Markey@rgmarkey·
@faderp You earned it. It should be required reading for any business leader in a company that has customers. 😉
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Rob Markey
Rob Markey@rgmarkey·
@lessin Is the profit contribution the only value Patagonia creates for the environment? Or does YC also believe in environmentally sustainable supply chain practices, which are (potentially) an additional source of value? Aren't there externalities in play here beyond just cash flow?
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sam lessin 🏴‍☠️
sam lessin 🏴‍☠️@lessin·
Some Math Questions for Yvon Chouinard, the Founder of Patagonia re Giving Away The Company …
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Rob Markey
Rob Markey@rgmarkey·
@Trace_Urdan @kimmytaylor @m2jr Pretty sure it's not. The buildings around it don't look like Yerba Buena or the W or Moscone - none of the right surroundings
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탐색

@JonFreier @TMobile @tferriss @StateEpidemi @WasatchSnow @campbellhomes @faderp @mjmauboussin