Gemma Rumble

@Real_chaliekirk - may you rest in eternal peace. My deepest sympathies with your wife and children

@UberEats - just wondering if anyone has ever been successful in getting a refund. My card was used for over £400 of transactions and I’m being passed from one automated response to another

@UberUKI_Support I have responded 3 times and you keep sending me the same automated dribble - I’ve supplied copies of statements card numbers and everything else apart from a dna sample

@82_rumble Hi Gemma, happy to help. Please DM us the email address and mobile number linked to your account along with the screenshot of the charges, so that we can assist you better.

@Uber_Support - is anyone able to respond to my numerous emails regarding the almost £400 that has left my account - causing me much distress and additional bank charges!!!

@LizzieNoyce @helptobuy I’m not sure how - but my solicitor did and managed to keep them on the phone and get it sorted as they’d lost my paperwork! Finally all went through today! Honestly - heartbreaking, the most stressful week ever

@82_rumble @helptobuy Did you Manage to get it? I’m on hold for the second day. It’s driving me mad!

@helptobuy another day on hold! It’s 9.54 and both me and my solicitor are on our second call! I have DM’d & emailed! I desperately need an Authority to complete - I should have had this last week! I’m paying you back! How can you make this so incredibly distressing and difficult

@AskEquiniti @equiniti Please can someone help, I need an authority to complete but no one @helptobuy is picking up the phone! This situation is utterly distressing not just for me but for the hundreds of others trying to get through.! Please can someone help us

We're here to help all week. Just drop us a DM. You can also get help 24/7 here: equiniti.com/uk/help-and-su… @equiniti

@Rogue_Gabi @helptobuy How very sorry I am for us all - how can this be allowed to happen! One of the most upsetting days with no resolution, my funds have been returned to the lender and next week I’ll probably find myself in the same situation!

@helptobuy Had anybody actually got through to @helptobuy today? We are at our wits end.

We’re experiencing a high number of calls. We’re sorry about the wait and inconvenience. Please only call for urgent requests that need to take place in the next 7 days. For anything else, please email customerservices@myhelptobuyloan.co.uk and we’ll reply within 10 working days

@helptobuy @Rogue_Gabi Please someone contact me - please

@Rogue_Gabi Hi Gabi, we've sent you a direct message. Many thanks.

@BoitanMiha87908 @helptobuy @HomesEngland I am literally sitting here in tears, I cannot even bring myself to think about what I’m going to do if this doesn’t go through today

@82_rumble @helptobuy @HomesEngland - please take note of the number of people severely affected by this and do something about it! this is unforgivable. @82_rumble - I am really really sorry this is happening to you. I am hoping you'll have a different, more positive resolution to this nightmare

@GetCart3r @helptobuy Same - am sitting here in tears, on hold and wondering what I’m going to do

@helptobuy Please can someone get back to me, we was meant to complete yesterday28th, but are still waiting for authority!! We are about to lose everything

Our Customer Service team contact details have changed. Get in touch by: Phone: 0300 123 4123  Email: customerservices@myhelptobuyloan.co.uk  The team are available Monday to Friday, 8am-8pm and Saturday 9am-1pm.

@Secretsales - by far the worst customer service ever. This company was quite happy to take my money for my order but won’t help locate my parcel - if it was even ever dispatched!

@ceruleandayx @Secretsales Completely agree! I’ve been met with the response “well says it’s been delivered so it must be” Awful!

@Secretsales Worse customer service, don’t deliver goods and charges you for it.

@BarclaysUK I lost my husband in February this year - since then I have received 3 letters about other customers that have passed away, none of them any relation to me but under my address! Your advice “return the letters and statements” This is unbelievably distressing! How is this safe!

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@easyJet I’ve been waiting since....MARCH for my refund! I’ve emailed and called with no luck! Try putting yourselves in the customers shoes! It’s beyond frustrating. Try working through the numerous complaints rather than teaming up with comics book artists!

We’ve teamed up with comic book artist Will Sliney to create face mask covers for kids on board. Keep an eye out for the covers which are available on select flights across Europe from August. Visit our YouTube for a drawing tutorial from Will: youtu.be/kByGAG3gJQg

@tyrael316 Their customer care and lack of response is shocking

28 days on average for a refund - what a load of rubbish!

@easyJet Been waiting for a refund since March! Have called and email with no luck #ridiculous

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@easyJet Still waiting for refund from March 🙄

We returned to the sky at 7am this morning on our first flight since lockdown. Watch the video to find out more. #easyJet #firstflight #travel #plane #takeoff

@jet2tweets I have been trying to speak to someone since 4am this morning - so frustrating. Website says - Priority is given to travellers due to depart before the 15th July?? I’d like to amend my booking but how the heck do I even get hold of anyone @jet2tweets !