Adam Smith

Thanks to our amazing partners at @SlackHQ for featuring @wrangle_io today!

“Patriotism is supporting your country all the time, and your government when it deserves it.”
— Mark Twain

🤖 Ask Wrangle AI: Ticket Insights in Plain English No SQL. No dashboards. Just Instant insights with zero digging. hubs.ly/Q040jT3P0 #AI #agentic #naturallanguage

"The Party told you to reject the evidence of your eyes and ears. It was their final, most essential command." (Video: @DropSiteNews)

"As soon as several of the inhabitants of the US have taken up an opinion...which they wish to promote...they look out for mutual assistance; and as soon as they have found each other out, they combine. [Then] they are no longer isolated men, but a power seen from afar, "

The cowardice of Congress is the best argument ever that term limits would be better than what we have now. If losing your precious House seat is so important to you that you will jettison all morals, constitutional oaths and civic pride you shouldn't have the job to begin with.

Our @notionhq integration is live! It is time to let your knowledge base do the work for you in 2026. Wrangle natively integrations with Notion to answer common questions and draft agent replies for you. Work smarter, not harder in 2026. hubs.ly/Q03ZwB7X0

🎉🐙 New Year, New Possibilities! 🐙🎉 As we ring in the New Year, even our purple octopus is ready to celebrate smarter workflows and smoother collaboration 🥂✨ Happy New Year from all of us @wrangle_io!

🗽Calling all @SlackHQ and @salesforce enthusiasts! Join our CEO @AdamBSmith next week at the Salesforce World Tour in NYC on 12-10. hubs.ly/Q03X1Fsh0 Not in NYC, hit us up for a virtual chat at hubs.ly/Q03X1F_Y0 #agentforce #salesforce #agentic

Have you picked up the hottest holiday gift out there?

🐙💜 Happy World Octopus Day from Wrangle! 💜🐙 Today we celebrate our favorite multitasker — the mighty octopus! With eight arms, three hearts, and zero chill when it comes to getting things done, the octopus is the ultimate service management mascot. ☕🐙

👏 💥 🤘 🚀 🐙

Do you hate meetings? That's a dumb question, of course you do. Join us for the Slack Community "meeting" on killing ineffective meetings on 9-25 at 3:30pm. Oh, and free beers after. slackcommunity.com/events/details…

Thanks to our amazing partners at @SlackHQ for featuring @wrangle_io today!

📢 Customer love!

You're a 19 year old kid. You are critically wounded and dying in the jungle somewhere in the Central Highlands of Viet Nam . Its November 14, 1965 . LZ (landing zone) X-ray. Your unit is outnumbered 8-1 and the enemy fire is so intense from 100 yards away, that your CO (commanding officer) has ordered the MedEvac helicopters to stop coming in. You're lying there, listening to the enemy machine guns and you know you're not getting out. Your family is half way around the world, 12,000 miles away, and you'll never see them again. As the world starts to fade in and out, you know this is the day. Then - over the machine gun noise - you faintly hear that sound of a helicopter. You look up to see a Huey coming in. But.. It doesn't seem real because no MedEvac markings are on it. Captain Ed Freeman is coming in for you. He's not MedEvac so it's not his job, but he heard the radio call and decided he's flying his Huey down into the machine gun fire anyway. Even after the MedEvacs were ordered not to come. He's coming anyway. And he drops it in and sits there in the machine gun fire, as they load 3 of you at a time on board. Then he flies you up and out through the gunfire to the doctors and nurses and safety. And, he kept coming back!! 13 more times!! Until all the wounded were out. No one knew until the mission was over that the Captain had been hit 4 times in the legs and left arm. He took 29 of you and your buddies out that day. Some would not have made it without the Captain and his Huey. Medal of Honor Recipient, Captain Ed Freeman, United States Army, died at the age of 81, in Boise, Idaho. God bless our vets!

💯 percent tracks. Also super depressing.

Our AI Copilot in Slack learns from your past tickets, understands the help request, and authors replies for you human agents. Check it out: hubs.ly/Q03Bz2j-0

If your ticketing system isn’t embedded where the work happens, then you’re flying blind—and dropping balls. It’s not enough to be responsive. You have to be visible. Make sure your systems reflect the reality of how your team operates.

Leaders are under growing pressure to justify headcount and performance, but if the team’s work is happening in Slack, it’s likely locked in DMs and one-off channels. That means no visibility, no metrics, and no credit.

IT and HR teams are understaffed, overworked, and often invisible. Where a 500-person company used to have 5–6 IT employees, now it’s 2–3. HR teams are shrinking too. More and more companies are turning to AI or MSPs, and internal teams are being asked to do more with less.