Wrangle

.@SlackHQ has 13,500 AI Apps and Wrangle was one of 20 partners selected to be part of their Slack AI launch and new AI-Powered Productivity App Directory. hubs.ly/Q02H6YPh0 #slack #ai #ticketing #helpdesk

Join our founder @AdamBSmith and the Raleigh Durham Slack Community this week for a deep dive on Slackbot and agentic automation. slackcommunity.com/events/details…

🔒 Web-Only Agent Notes Private notes, exactly where you need them. We’ve added support for Tickets Inboxes using public @SlackHQ Channels. Agents can now add private, web-only notes directly in the web app ticket view for public and private channels

Approvers not in the private @SlackHQ channel with your team? Introducing DMs for Workflows & Approvals 💬 Right task. Right person. Right place. If someone assigned to a workflow step isn’t in the original channel, Wrangle will DM them for you. hubs.ly/Q040j_Cc0

⏰ Auto-Responder for After-Hours Coverage Set expectations automatically. Wrangle can auto-respond to tickets created after hours. Customize messages based on your availability so requesters know exactly when to expect a reply.

🤖 Ask Wrangle AI: Ticket Insights in Plain English No SQL. No dashboards. Just Instant insights with zero digging. hubs.ly/Q040jT3P0 #AI #agentic #naturallanguage

Wrangle AI Agent Copilot Copilot learns from past tickets, analyzes each new request, and suggests a relevant, accurate response. Agents can edit or send directly in @SlackHQ threads. #AI #Agentic #Slack

📊 Automated Reports Delivered to Slack Your metrics—automatically, where your team already works. Pick the KPIs that matter most (volume, SLAs, response times, and more), choose a cadence, and Wrangle will keep everyone in the loop automatically.

🎉 Kick off the Year Strong: 12 Powerful Wrangle Updates to Start 2026 hubs.ly/Q03-SS9q0

Good service requires getting the tone just right. Wrangle let's you control the tone & verbosity of our AI replies — so every interaction reflects your writing style. hubs.ly/Q03-mNqP0

Research from @Zendesk reveals that 69% of customers say acknowledging their request quickly is more important than solving it quickly. Speed of "we see you" beats speed of "we fixed it." That's exactly why we embedded Wrangle where the conversation happens.

Our @notionhq integration is live! It is time to let your knowledge base do the work for you in 2026. Wrangle natively integrations with Notion to answer common questions and draft agent replies for you. Work smarter, not harder in 2026. hubs.ly/Q03ZwB7X0

The @salesforce World Tour in NYC was a great way to end the year. @SlackHQ is becoming the front door and the central hub for agentic workflows in IT, HR, and customer operations, exactly where we've been betting. Stay tuned, there's big things coming from Wrangle in 2026!

🎉🐙 New Year, New Possibilities! 🐙🎉 As we ring in the New Year, even our purple octopus is ready to celebrate smarter workflows and smoother collaboration 🥂✨ Happy New Year from all of us @wrangle_io!

🗽Calling all @SlackHQ and @salesforce enthusiasts! Join our CEO @AdamBSmith next week at the Salesforce World Tour in NYC on 12-10. hubs.ly/Q03X1Fsh0 Not in NYC, hit us up for a virtual chat at hubs.ly/Q03X1F_Y0 #agentforce #salesforce #agentic

Are you a #Jira user who gets requests in Slack? Make sure nothing slips through the cracks and that all your conversations are logged with Wrangle's native integration with Jira Service Management. hubs.ly/Q03WTJXR0

The holidays are around the corner, time to give yourself the gift of faster resolution times, higher CSAT, and better visibility. 🤩🎁

🎄🦃 With the holidays coming up, your team's working hours can be tough to nail down. Wrangle has you covered with custom company working hours and holidays. And with our new auto-responder, you can customize automatic replies for tickets created outside working hours.

In 2024, the average user spent over 15hrs a week on @SlackHQ. It is no longer your chat platform, it is your work operating system. If you aren't tracking and learning from requests you are losing critical organizational learnings. Make the hours count. hubs.ly/Q03RJ3RV0

Feature alert! ✍️ Web-Only Agent Notes – Add private, agent-only comments or resolution notes right in the Wrangle web app — no messages go into Slack, just to your team.

Wrangle’s purple octopus has been spotted handing out candy with eight times the enthusiasm. 🍬🐙 Stay spooky and stay efficient — it’s what we do. 😉 #Wrangle #HalloweenVibes #OctopusMode