alexbeaken

@nectar Hello! I’ve pm’d you for support. Could you help me please? Thanks

@OctopusEnergy I was placed on octopus go whilst it was looked into. I should still be on this?

@OctopusEnergy I was told by your rep that I was to leave it with them. No one has suggested I figure out why it doesn’t work with smart car app. I don’t see how I’m responsible for finding out why a popular car app isn’t compatible with your system when it says it should be?

@OctopusEnergy Hi - I logged an issue with you on intelligent charging with you on 8th February. I’m still no further forward. I’ve had promises of call backs and emails to resolve that never come or fix my issue. Why offer a service you can’t support?

@OctopusEnergy I was placed on octopus go whilst it was looked into. I should still be on this?

@OctopusEnergy @OctopusEnergy Just so you know, this is still not resolved. I’m on week 18 now and it’s been 5 weeks since I was last contacted.

@OctopusEnergy I was told by your rep that I was to leave it with them. No one has suggested I figure out why it doesn’t work with smart car app. I don’t see how I’m responsible for finding out why a popular car app isn’t compatible with your system when it says it should be?

@OctopusEnergy I’m sure it is if you can actually get it working. It shouldn’t take over 2.5 months to get standard email responses back and it still not be fixed…

@AlexandraBeaken Hi Alex, this is not what we like to hear as it’s usually a reliable smart charging experience with our Intelligent Octopus Tariff. I'd love to look into this for you & get back to you with an update. Please DM your email address & postcode. 👇🐙 twitter.com/messages/compo…

@sarah_go_green @OctopusEnergy Project EV. It’s not connecting with the smart car app for my car. Zero useful help in getting it sorted.

@AlexandraBeaken @OctopusEnergy What EV have you got? Just wondering as i'm on the same tariff and i'm a mind full of usless information.🤭

@OctopusEnergy Dad! And he didn’t even go to college… 🙄 #alwayswins #noideahow

@AlexandraBeaken We'll be waiting to hear who the crowned winner is. 👀👏 Thanks for taking part. 💜✨

Using one light and having some family time all in one! @OctopusEnergy #energysave

@emirates Hi! We have a My Family account and I’d like to claim our recent flight points but the mobile boarding passes don’t have ticket numbers? How do I find these out for our two kids so we can add their flights?

@eddo_ Stands for Computer Exchange - CEx. Got tired of my kids blurting out that they wanted to ‘get more from sex’ in the street when shopping, so we call it by its full name now 😂

@sainsburys Hi, thanks but even if I do this and you take it up internally that’s not going to make her feel happy to return to your store. Currently she’s upset that there was a suggestion she would shoplift (!!) and that she was shouted at by a man in a dark car park!

@AlexandraBeaken Hi there, Alex. I'm so sorry about this! Can you please DM us using the link below with a brief description of this colleague? I'll have this fed back ASAP. Many thanks, Tasha twitter.com/messages/compo…

@sainsburys the manager. I appreciate they are sub contractors but they represent YOUR company. She had done absolutely nothing wrong & was treated terribly. I don’t think you cared one bit on the night and after us complaining. She was upset last night & again this morning. 3/3

@sainsburys security team. It was dark, she was on her own (widow) and he was incredibly intimidating and made her feel vulnerable & embarrassed. Bluntly asked for a receipt (which she selected thankfully), grunted and walked off. Called to complain & all you do is tell 2/3

@sainsburys I’m so disappointed with your customer complaints team. My elderly Mum went shopping @ Lyon’s farm store and used smart scan for the first time and had help from sainsbury’s employees. Paid, left the shop and was aggressively shouted at to stop by one of the 1/2

@SoaneRanger @Willbrandblock Do you come with a dictionary? 😉😬🤣

I have a genuine #Crypto Q for @Willbrandblock & others: Lots of bullish signs (great for the hopium) but how can this gather momentum? With impact of inflation, tapering, interest rate rises & China blocked from transactions where is new money going to come from to raise TMC?

@ZARA two people on the tills in Brighton store. There must be at least 40 of us queuing. Shocking