Amazon.co.uk

@JimBiggies @ABC @NBCNews @CBSNews @FoxNews @WSJ @business @amazon @JimBiggies Hello, we're sorry to hear your order isn't with you yet. Please reach out to us via DM, and we will do our best to assist. Further, please don’t provide your account details over DM as we consider them to be personal information. -Conor twitter.com/messages/compo…

@ABC @NBCNews @CBSNews @FoxNews @WSJ @business was supposed to be delivered yesterday, this morning who knows, refuse to refund me or cancel yet no delivery date or time frame. @amazon is now running a ponzi scheme. Search the internet millions of people being hustled by Amazon. @TheJusticeDept investigate.

@Vampicca_Nat Hi there, we're very sorry to hear that your delivery was left in this condition. Please send us a DM on our @AmazonHelp account here: amzn.to/3RG7cVm, without including any personal details in your message to us. We'll be here to assist with further escalating this issue. -Ava

According to the @AmazonUK driver this is a safe place to leave a package. Outside where anyone can pick it up. It’s also been raining and storming most of the day!! 🤬🤬😤 I got home not too long ago and didn’t see anything as I came in. So it’s been stolen!! Ffs #Amazon !!! #AmazonUK @amazon #Stupidity

Thanks for letting us know. We'll need to escalate this issue on your behalf. When you have a moment, please reach out to our team here: amzn.to/49EwyZU. Keep in mind this link will remain active for 1 hour. Don't hesitate to reach out if you need assistance in the future. -Brandon

@AmazonUK Link doesn’t work

Seriously first time ever @AmazonUK had a delivery n not left it with neighbours!!! Why?!!!? Always go neighbours everytime if don’t answer ffs , one time I needed parcel

We're sorry to hear of the poor service today. We'd like to escalate this service issue. If you'd let us know more regarding the service you received, we'd be happy to further assist. Please refrain from providing any account or order details, as we consider these details to be personal information. -Tyler

@AmazonUK poor service today very disappointed!

@JurassicGrump Thanks for confirming. Please submit this form: amzn.to/4d1h4BE, so we can look into this further with you. After the form is submitted, we'll reply by email as soon as possible, within 12 business hours. -John

@AmazonUK Sorry but DM not functioning for me. Why won’t you provide the email address? Ridiculous

@AmazonUK please provide an email address for complaints. I do not want to discuss via any other channels

@JurassicGrump Apologies, please reply to us by DM here: amzn.to/4tpXfIW, so we can look into this for you. -John

@AmazonUK Still waiting for the email address 🤷‍♀️

@tmem86 Please send us a direct message on our @AmazonHelp account here: amzn.to/4nj1XH8. Be sure not to share personal, order/tracking, or account details at this time. -Christie

@AmazonUK How do I DM you?

@AmazonUK I ordered a 2TB Xbox Game Drive worth over £200 earlier this week which got delivered today. The package was sealed, I've opened it up and this was in it. You need to investigate your distribution centers because one of your workers is taking the absolute p*ss 🤦🏻

@DrHannibalecter Hi. We're sorry to hear about your order being delayed. We'd like to help where we can. Please send us a DM, and we'll do our best to assist you. Furthermore, please don't post personal identifiable information in the DM. Thanks. -Pádraig twitter.com/messages/compo…

@AmazonUK ordered a printer on monday said it would be delivered on tuesday, now wednesday says it will be delivered Tomorrow Thursday why am i paying £8.99 for

@debs_white @AmazonHelp @CitizensAdvice @MartinSLewis @debs_white Hello, we're sorry to hear your order arrived open. Please reach out to us via DM, and we will do our best to assist. Further, please don’t provide your account details over DM as we consider them to be personal information. -Conor

@AmazonHelp @CitizensAdvice @MartinSLewis Amazon refusing to refund for a package that arrived opened with clear photos showing it opened, in box on arrival next to the other unopened package. This is happening more and more with Amazon.

@HayleyWhite36 As the order did not originate on our site, please speak with the retailer you purchased it from. Thank you. -Jack

@AmazonUK Ordered via eBay but seller bought from you yesterday, arrived via your courier in one of your boxes

@AmazonUK & @eBay_UK will you please teach your couriers to WAIT rather than knocking, leaving & leaving my order visible to the street!! I’m disabled & can’t get to my front door instantly 🤬

@JonnyFuitHic Hi. We encourage not including personally identifiable information over social media. If you’d like to delete your post, click the "v" or "..." icon at the top of the post and select "Delete Post." However, we'd like to have this escalated to a member of our team. Please reach out to us directly here: amzn.to/4t9vXqZ. A member of our team is standing by. This link will expire in 1 hour. -Pádraig

@AmazonUK - this product, purchased on Prime, is now nearly a week late, and this is all th information I can find with no apologies or update. Amazon on a downward slope?

@ipa1869 Hi. We’re very sorry to hear about this negative delivery experience. Please reply to us on the DM link, without sharing any personal account details, so we can escalate this to the relevant department for you. Thanks. -Kara twitter.com/messages/compo…

@MagicPuddingDi @EmmelineWyndham @AmazonUK I have a delivery box beside my front door, amazon delivery left a small package on my doorstep. The package would have fitted through the letterbox on my front door. 2 options and he ignored both. I don’t use Amazon if I can source the product elsewhere, it’s now a last resort.

What's with @AmazonUK just leaving stuff outside your front door? Can't you guys at least KNOCK?

@davemabbott1984 Hi. We're sorry to see how your order was delivered. This isn't the service that we aim to provide and would like to have it escalated to a member of our team. Please send us a DM, and we'll do our best to assist. Furthermore, please don't post personal identifiable information in the DM. Thanks. -Pádraig

@EvriUK_Official @AmazonUK please explain how this is a safe place to leave parcels, and drivers dont even bother ringing door bells or reading the printed notes on the door,

@davemabbott1984 @davemabbott1984 We appreciate the time you have taken to make us aware of this. We have taken your feedback on board and the following link has more information on our sustainability programmes, along with some recycling info: amzn.to/4tNaBjl. -Pádraig

@AmazonUK guess you ran out of smaller envelopes, as just a waste, small item for a huge envelope sort it out

@SamMcMullen6 Thanks for the additional information, Sam. You can continue to monitor the status of your order using the link from our previous message. Keep us posted on the outcome. -Brandon

@AmazonUK I’m using the amazon app so the track info seams to lag behind

@AmazonUK what is going on with your tracking because it said between 1-4pm then 12:30-4:30pm and now this