Athena Horth

@DeliverooHelp @Deliveroo It’s been a week with no reply. I’ve been patient enough considering your company took my money but didn’t provide the products.

@AthenaH92 @Deliveroo Hi Athena, we are sorry for the delay. If you have emailed us, please allow some time for our dedicated team to look into the matter and they will get back to you accordingly. Thank you for your patience and understanding. - HS

@Deliveroo Has your company never heard of consumer rights? You deliver an order that has half the items missing and refuse to redeliver or refund the missing items. Your support email is no help and send the same sentence as your live chat that they won’t do anything to help!

@Javier502836204 @Deliveroo @DeliverooHelp Thank you! I’ll look into doing this as they just aren’t replying to me at all now!

@AthenaH92 @Deliveroo @DeliverooHelp You can try filing a charge back or emailing their CEO

@Deliveroo @DeliverooHelp Still no response from your support email as to why they refused delivery or a refund for items not received. I emailed 5 days ago and you’ve completely ignored my correspondence.

@AthenaH92 @DeliverooHelp Sorry about that. If this hasn't been solved yet, please DM us with your order details and the email address linked to your account 👉📨

@DeliverooHelp @Deliveroo Still no help at all. Your company haven’t provided a reason why you are withholding my money for items not received. You’re just refusing to help and now I’ve had to chase for a reply as it’s been two days.

@AthenaH92 @Deliveroo Hi Athena, I am sorry for the inconvenience this has caused. I can see that the email has been escalated to our Customer accounts team. Please wait for an update within 24 to 48 hours via email.

@lauren_schoffs They’ve just sorted it and unlocked my account. Facebook is the way to contact them if you have it! 😊

@AthenaH92 Ughhhhh 🙃 I’ve had nothing back today, might have to message them on Instagram!

Anyone else find the Biscuit app really glitchy? First it refuses to let me end my walks until hours after (at which point I obviously forget about it), secondly it’s absolutely impossible to change your password on there & now account suspended so I can’t redeem vouchers!

@lauren_schoffs They’ve replied to me on Facebook! About 5 minutes ago. It’s not sorted but hopefully they unlock it 🤞🏻

@lauren_schoffs The reviews don’t give much confidence! I’ve messaged them on Facebook. They’ve seen it but no response as of yet 🙃

@AthenaH92 Emailed them and sent a feedback form via the app, no response yet…

@LutfurRahmanTH @TowerHamletsNow A housing officer for TH has ignored all calls and emails since July for a housing issue. I request call backs and complaint details from him and managers with no call back and they’ve left a tenant stuck. Who do we contact for a response?

@TKMaxxHelp Ive dm’d you as my order has arrived broken. Tried to call but there’s no advisors on the phone and your web chat doesn’t connect.

Good morning! We'll be here until 5pm, so let us know if you need anything🌞

@BandQ Terrible service from B&Q Colchester. Raised a complaint which has been ignored and no communication from the store manager even though this was meant to be escalated on the 21st. Storing a large item for B&Q which was incorrectly delivered and no signs of a resolution!!

@ScottishPower Do you not provide training to your staff? 4 months trying to open and close an account so that a bill can be paid for an interim period. Rude stuff, I’ve been hung up on and now I’m receiving bills with the wrong name and account number. 🤯

@JustEatUK I asked for a manager to call and that never happened and the first advisor was unhelpful. Never processed the request, didn’t take my details and left the chat whilst I was still messaging. Second advisor took my details but I still received no call!

@JustEatUK Awful service! Ordered food which never arrived but was marked delivered. Reported it and was told to wait 72 hours whilst this is investigated. Now I get an email to say you spoke to the relevant party and it was delivered. It wasn’t and your driver is a thief!!

@forduk It’s 4pm and I’ve still not received a call from a manager. Same situation each time I’m meant to receive a call. 🤷🏻‍♀️

@AthenaH92 Hi Athena, I am so sorry you are having these issues. You will be contacted today to discuss this further. ^Emma

Thanks to the advisor at @forduk who rather than doing their job properly, has told me to continue driving a car which when I accelerate, brakes for me instead. Thanks to Ford for putting their customers safety first 🙄

@ed2020 @forduk They certainly do not value their customers. I’m in this situation because I told Ford my car had a fault which they told me wasn’t present, now the fault is so bad that the car can’t be driven as it brakes on its own. Their advisor said I should have been offered a vehicle....

@forduk I’ve been told multiple times I will be contacted, this will be resolved and I’m still no closer to an actual resolution. Awful service by @forduk and I would never recommend them. Quick to take customers money though!!

@AthenaH92 Hi Athena, I have noted your comments. Please be advised a manager will contact you tomorrow. ^Sukhi