Audrey Chatel 🚀

How #customerexperience has become a key differentiator for businesses. In this article, I explore the #cx principles and why it matters for long-term success. #strategy linkedin.com/pulse/understa…

“Launching new features within software companies typically gets you the accolades, promotions, and clout. Maintaining old features, much less so.” lukew.com/ff/entry.asp?2…

This Dutch invention uses bubbles to trap plastic trash in rivers by @wef #Technology #Innovation #Sustainability #EmergingTech #TechForGood cc: @ronald_vanloon @pascal_bornet @marcusborba

My "accessible color palette" process, in 4 very short slides from my update talk next week. (details in the thread) That mermaid palette was designed for Myriam Jessier, in case you were wondering. #ColorAccessibility

⭐️Figma tip: 5 easy updates you can make with figma's new min/max sizing that will make a BIG difference in your designs! Especially when paired with auto layout wrap..

Difficulty calculating ROI of your AI use case? Read Madhu Hosadurga's, our VP Enterprise AI, advice in @salesforce The 360 blog for advice on scaling AI, recruiting experts, identifying opportunities, and achieving ROI: spr.ly/6011OKpsT

6️⃣ [PROPULSER] #GPT4 : @Wallmart estime qu'il s'agit d'un changement aussi important que le #mobile buff.ly/3ZWrBUZ v/ @VentureBeat ⚡️ L'#IA renforce, par exemple, son service de commande par SMS #TextToShop #Digital #Marketing #FlashTweet

The UX Cookbook (buff.ly/40lcrt7):detailed guides for user research methods (card sorting, diary studies, tree testing, user interviews, etc .). Each comes with time, how to prepare, ingredients, and directions to help you use that method. Via @vitalyf #UX #UXMethod

65% of consumers are unhappy with #CustomerExperiences according to @DigitalInfoWorld. Read more on how to make your business’ CX have value and be more data-driven: bit.ly/3xMJ1I7 #CustomerLoyalty #FutureofWork

For a more #sustainable workplace, it might be time to start thinking with a #CX hat on. This may include making people feel heard and tearing down information silos when adopting a more sustainable lifestyle. Find out more via @Time here: bit.ly/3czMvGP

Join us for an immersive online experience at #CES2022. Discover tech that makes homes smarter and more sustainable… and more “you”. Register now! spr.ly/6012JABT0 #CES #SmartHome #LifeIsOn

#CXPARIS21 Olivier Vigneaux de @AACClive : « L’inclusivité est en 7e position de notre top Trends de l’expérience client. Les consommateurs veulent faire partie d’une communauté. La marque a un rôle essentiel dans la création de lien»

Fun fact to start your Monday: Which software company established the very first named #customersuccess group? Hint: It wasn't Salesforce! Evolving your Customer Success approach - Thank you @annettefranz for this insightful article! "Customer success’s…lnkd.in/g7X-M8jG

The Innovation Summit World Tour is back! Join us to discuss how we can together progress sustainability and efficiency for all. It all kicks off on October 12, register now and see you there: se.com/innovationsumm… #InnovationSummit

60% of marketers believe they are at a competitive disadvantage due to poor customer experience More stats 👉 buff.ly/3E6MMtG #cx #ImprovingCustomerExperience #CustomerExperience

@ArnaultChatel @fadouce @AddictTiph @labordeolivier @VincentMontet @nelbro @_Magali_NOE @Aurelie_JEAN @ArnaudLeRoux @jhmaurice @sebimbert @NricL @impactaiFrance @matpellet @thierry_pires @AnthonyRochand @FlashTweet @valerielegoc @LionelREICHARDT @jblefevre60 @camillejourdain Thanks @ArnaultChatel I’m back in the game #FFback

#FF @fadouce @AddictTiph @labordeolivier @VincentMontet @nelbro @Audrey_Chatel @_Magali_NOE @Aurelie_JEAN @ArnaudLeRoux @jhmaurice @sebimbert @NricL @impactaiFrance @matpellet @thierry_pires @AnthonyRochand @FlashTweet @valerielegoc @LionelREICHARDT @jblefevre60 @camillejourdain

Apple Uses AR To Tease Announcements For Sept. 14 An advanced VR/AR coming? uploadvr.com/apple-uses-ar-…

NEW: Discover the latest insights from today's industry leaders in our new thought leadership portal, Insights. Unlock the future of Sustainability, Electricity 4.0, Next-Generation Automation, and more now: spr.ly/6018y0ZCi #LifeIsOn

Un parcours de paiement unifié, ça peut prendre plusieurs formes. Voici 5 exemples avec @journaldunet • self checkout • click & collect • buy online - return in store • try at home • pay by link buff.ly/3een1LN

1/ We're super excited to announce our $12.5M Series A - the largest investment in AI video space to date. The funding is led by @FirstMarkCap, the fund behind some of the companies you might have heard of: @Shopify, @Pinterest, @cartainc 😉 techcrunch.com/2021/04/20/syn…