Bain Capital Ventures

Decagon said it well today: "SaaS isn’t dead, but its adoption model is." In an agentic world, you don’t configure customer relationships. You operate them. Decagon continues to push the category forward, giving business teams a way to build and manage agents simply by talking to Duet — from first deployment to continuous iteration. The pace of product development here is hard to ignore.

Meet Report Builder AI 📊🛠️ Advanced reporting with built-in AI assistance that creates reports using your own natural language. - Save time with pre-built templates - Dive deeper into your data with formulas and filters - See your data your way with charts, tables, and graphs Stop relying on exports and spreadsheets. Start getting the answers you need, all inside MaintainX. bit.ly/4uV2ToH

There’s a particular kind of infrastructure that only becomes visible when it fails. Power grids. Water systems. Air traffic control. And telecom. When these systems work, they fade into the background of everyday life. When they fail, everything stops. For decades, cellular networks have been optimized for one thing: reliability. Can you make a call? Can you send a text? Does the tower stay up? The implicit mandate was simple - keep the network running. Security, to the extent it was considered, was largely about preventing abuse of the system itself, not protecting the people using it. Metadata - who you are, where you are, who you talk to, how often - was treated as exhaust. In reality, that exhaust has been leaked, stolen, and sold. For most people, it’s an erosion of privacy. For government workers and others in sensitive roles, it’s a matter of real national security risk. But because the system mostly works, we’ve accepted that bargain. The cost of ripping and replacing the global telecom stack is measured in trillions of dollars, so we just live with it. We harden around the edges. We encrypt messages. We install VPNs. We add patches. And we hope we’re never the ones targeted via the exposure that’s left. But hope is not a strategy. That’s why we at @BainCapVC invested in @CapeCellular - and are excited to be leading their $100M Series C. Cape did the hard thing. They rebuilt the telecom core itself. Certain companies can only be built by certain founders. This is one of them. @JohnDoyleCape understands this problem viscerally. Before founding Cape, he helped scale Palantir’s government business into programs of record. He knows how sophisticated buyers think, and even more importantly, he knows how they procure. We are so excited to be in business with this exceptional team alongside @IVP and 01 Advisors and be reunited on the cap table with our friends at @A_StarVC. @EnriqueSalem @someshdash @kevinhartz @BennettSiegel

🚀 $100M Series C. Proud to announce our latest funding round, co-led by @BainCapVC and @IVP. 🔗 Read more: forbes.com/sites/thomasbr…

Cellular networks power modern life but were never designed for security. For decades, telecom optimized for reliability: make the call, send the text, keep the tower online. Identity, location, and metadata were treated as exhaust. @CapeCellular rebuilt the core instead of the towers, turning existing cellular networks into programmable, secure infrastructure. We’re leading their $100M Series C alongside @IVP. If reliability defined telecom in the last century, security and survivability will define it in this one. cc: @SaanyaOjha @EnriqueSalem @JohnDoyleCape baincapitalventures.com/insight/cape-g…

New episode of Uncapped with @MaxJunestrand from Legora and my partner @chetanp. Every time I'm with Max I come away thinking "this is what it takes to build an AI native software company." He's one of my favorite founders, hope you enjoy. (0:00) Intro (0:31) Legora's origin story (9:05) Building an AI-native company (18:16) No sacred cows, the models will be amazing (27:36) Winning pilots and global expansion (36:43) Starting in Europe (47:15) Stockholm culture and "blodsmak"

Sunday Robotics' @tonyzzhao says they're using gloves worn by people doing household chores to create the dataset they'll use to train their foundation model: “This gives us really high-quality data, but also a really high diversity and quantity of data.”

Today we announce the launch of @CrusoeAI’s newest factory - 350,000 sqft, 200 employees, 5 production lines and a $200m investment this year into the mass production of Crusoe Spark modular datacenters in CO. Here’s the space before we started demo (now under construction).

Sunday's dishwasher-loading, laundry-folding robot starts beta testing this year. CEO Tony Zhao explains how the robot learns — and why it wears a hat bloom.bg/3NAxIxQ

Hands-on investing with @slaterstich & @tonyzzhao

We just raised $165M to end robotics demos and deploy the world's first autonomous home robots into households this year.

Memo is a robot that uses AI to perform household tasks effectively. Today @sundayrobotics announced its Series B, and we’re proud to be investors. Training robots for the home is hard — the environment is messy, dynamic, and full of edge cases. So Sunday is training robots directly on real households. Founders @tonyzzhao and @chichengcc built a glove-based system that lets hundreds of contributors record everyday tasks in their own homes, creating high-fidelity demonstrations that feed directly into robot learning. Home robotics will be defined by the companies that learn fastest from real homes. Sunday is building that loop. More here: baincapitalventures.com/insight/robots… @aaref @amandamhuang

RJ Scaringe built Rivian from scratch. Today we’re proud to back his next company, Mind Robotics. At Rivian, RJ built a tightly integrated system across hardware, software, manufacturing, and supply chain — creating powerful feedback loops between product and factory floor. Mind starts with that same philosophy, and with something rare in robotics: a real industrial environment where systems can train, improve, and compound. Proud to partner. @RJScaringe @rak_garg @ajay_bcv

We invested in @WeAreLegora for a simple reason: users love the product. In our diligence, lawyers consistently described Legora as the most production-ready AI platform for legal work. Better handling of large documents. Cleaner formatting. End-to-end execution on complex tasks like multi-version contract review. The difference shows up in the last mile and in legal, that’s what matters. Legora combines strong product instinct (multi-model from day one, built inside native workflows) with real shipping velocity. Clear product judgment. Intensity around execution. @MaxJunestrand & team — excited to be in your corner as you build the defining legal AI platform. baincapitalventures.com/insight/invest… @wearelegora @Abby__Meyers @josh_xu16 @BainCapVC

$550M Series D led by @Accel. $5.55B valuation. One year into our U.S. expansion, we’re doubling down: accelerating across America and building AI with the lawyers who use it every day. Grateful to our customers, partners, and team. More: legora.com/blog/series-d

First-mover advantage is great — until the market moves. In AI, early players pay the tuition. The second mover reads the notes and builds what actually works. That’s what we saw in Legora. In a still-early legal AI market, practitioners told us the same thing about Legora: more production-ready outputs, stronger workflows, real product velocity. Congrats to @MaxJunestrand and team on the $550M Series D. @wearelegora @merritthummer @Abby__Meyers baincapitalventures.com/insight/invest…

MARCH 20TH! We’re excited to be hosting the second GTMfund Founder-Led GTM Series, alongside our friends at @BainCapVC and @Kazanjy! It’s a highly interactive workshop-style breakfast, where you’ll learn how to successfully generate early revenue before scaling a GTM team. This event is for founders with technical backgrounds, who want to excel in selling. When: Friday, March 20th 8:30 - 10:00 AM PDT Where: Downtown San Francisco

Today, we’re excited to launch Proactive Agents, a new standard for the AI concierge. This is a major step forward in helping businesses move beyond reactive support to building customer relationships that grow stronger over time. Here’s what’s new: 🧠 User Memory: Deliver personalized experiences to every customer. 📞 Outbound Voice: Build stronger relationships with proactive engagement. 🛠️ Agent Workbench: Debug agent workflows faster with an AI assistant. Throughout this week, we’ll be diving deeper into each of these features and how our customers are using them to deliver concierge experiences. Learn more about the full launch in the thread.

Exciting to see @WSJ cover what we’re building at @simile_ai. It’s great to see the technology we developed in the lab making real world impact alongside foundational institutions like CVS and Gallup. Nothing like frontier research meeting real PMF! wsj.com/cio-journal/ca…

We see @crosbylegal on this list 👀👏