Banfield Pet Hospital

@MszDeevah Hello, We hear your frustration and would like to know more about your experience with us. If you’d like to discuss this further, please DM us the name and phone number on your account.

Having me drop my baby off for a “comprehensive exam” since he’s 13 months old … mind you he’s only 9 months & even his profile says he’s 0 years old. Then ask me can they just take him back and call me in 15 minutes ? Like huh … @Banfield definitely unsettling

@MadScientistBTC Hi, thank you for taking the time to share your experience with us. We strive to provide every client with a positive experience in our hospitals. Please email us at BanfieldCares@banfield.com if you would like to discuss this further.

@Banfield is going from bad to worst. Is just insanity that it takes more than 4 hours for a dam vaccine appointment. They all want to over charge you and over sell you. Unnecessary stuff for your healthy dog. And if u call to get an update they treat you like you are trash and tell you “we will call you when it’s ready”. Like wtf. Not even an oil change takes that long at a dealership. wtf are they doing over there. !!!!!??????

@RBarbaris45195 Hello, Thank you for this information. Can you please send us a DM with the complete name on your account? Thank you.

@Banfield 571-214-8016. Lailey, Charlie, Levi, Sophie and Oliver! It’s my darn cc and you won’t talk to me! So if I don’t get to talk to someone I’m walking! No wellness plans from you! You continue to call my phone but won’t talk to me! That’s some fragile Nagle bull

@Banfield yesterday I get a from you that my 5 plans has a credit card issue! But you won’t talk to me because my wife started these. This guy hangs up on me during the call b/c I asked too many ?’s. Great customer service! Will drop all of them! @MetLife_Pet @Trupanion

@Jon_Heile @PetSmart Hi Jon– We are so sorry for your loss of Lexi. We would like to speak with you directly to learn more about what happened. Please send us a private message with the full name on your account and your phone number so we can contact you to discuss further.

@PetSmart @Banfield I have to put down our dog Lexi and I get slapped for a $335 bill to finish her monthly medical coverage installments for the year…. Seriously? After paying a huge fee to put her down.

@theinvictus Hello, We hear your frustration and would like to know more about your experience with us. If you’d like to discuss this further, please DM us the full name and phone number on your account.

Strongly considering cancelling my @Banfield optimum wellness plan and finding a new vet due to the incompetence of their staff They make it impossible to get prescriptions for heartworm and flea/tick prevention. I've been waiting for approval since April 10th w no communication

@Happy_Vibes_47 Hello, we're sorry to hear about the challenges you've had making an appointment. Have you tried using our online scheduler? banfield.com/locations. If you would like to discuss this further, please send us a private message with the name on your account and your phone number.

Think @Banfield will ever respond? I’m fine calling to make an appt but don’t say “text us back” if you’re going to ghost me.

@RaulSoriaMN Hi - We hear your frustration and would like to learn more about your experience with us. If you’d like to discuss this further, please DM us the full name and phone number on your account.

@Banfield terrible experience at your Stone Ridge location. Brought Lucy with a bad condition after being 30 minutes on hold. Process does not work. All you guys care is about charging more for the plan

@ilovecountrytoo We apologize for the misunderstanding, Justine. We are requesting that you send us a DM with the full name and phone number on your account at your convenience.

@Banfield I am not putting my info out there for everyone to see. Send me a private chat.

@Banfield Your new APP is awful!!!!!! I called because it is not working and keeps giving me a “woof” error and they said they will put in a ticket to have someone call me. Well that was over a week ago!!!! DO BETTER BANFIELD.

@Smithaax We have received and responded to your previous messages. Please provide us with the full name and phone number on your account at your convenience.

Asian lady working the Tustin store on Park,RUDE,condescending,would not help me with my pets prescription diet. My vet closed unexpectedly,needed 1 refill until I could get another RX.She refused said it’s impossible.the other location gave me 1 refill no problem @Banfield

@hetamago Hi there, our aim is to provide a positive experience to everyone coming to our hospitals. We would like to follow up on your experience with us. Please send us a private message with the name on your account, your pet's name, and a good phone number for us to call.

took my cat to @Banfield and couldn’t sit in on the exam which is strange. After 3 hours of waiting I was told they couldn’t do an examination bc she got “too feisty” after being cooped up for 3 HOURS, then charged me $90 and told me to come back for another appt. No thank you.

@Icamphard Hi - We hear your frustration and would like to know more about your experience with us. If you’d like to discuss this further, please DM us the name and phone number on your account.

@Banfield 10+ yr customer, 10’s of thousands spent across my dogs. Threw away a loyal customer over $295. What has world come to.

@CoreyILife We hear your frustration, Corey. We have shared your concerns with our hospital team.

@Banfield @MetLife Just wanted to vent my frustration on Banfield wellness plan.

Really hate the fact that I am forced to keep a pointless @Banfield wellness plan and can’t see someone as a emergency worst decision I made can’t wait till this plan is over and have a conversation with @MetLife about their pet insurance again

@jdotxbt Hi there, We understand you were not satisfied and would like to follow up on your experience with us. Please send us a private message with the name on your account, your pet's name, and a good phone number for us to call.

Hey @Banfield your vets used to be a place of integrity, cleanliness and customer service. Now they’re dei shitholes that are disgusting inside and could care less about animal and client care. Fuck you

@luvcherripye Hello, Thank you for letting us know. We have responded to your DM.

@Banfield I have sent you a DM. The tweet sent yesterday has been deleted.

@apltweet Hi Allison, We understand you were not satisfied and would like to follow up on your experience with us. Please send us a private message with the name on your account, your pet's name, and a good phone number for us to call.

@Banfield Tues. dog check up, that night and Wed morning she was shaking/tilting head. Wed- back to vet. Vet said wait couple of days for fluid to dry out. Went Fri - they want to charge $160 to swab ear- said was 24+ hrs, so not their issue. Refused to cover -but they caused it

@luvcherripye Hi there - We’re concerned by your experience. Can you please DM us the name on your account and the best way for us to follow up with you directly?

@Banfield I just called “The Wellness Plan” dept. to make a payment. I was told there was no Supervisor to speak to and Ms. Coyote HUNG UP on me. Seriously? It’s enough that I’m reminded of my dead cat each month. 😿 #Banfield #cat

@Coach_MikeWood Hi Mike, We hear your frustration and would like to know more about your experience with us. If you’d like to discuss this further, please DM us the name and phone number on your account along with your pet's name.

@Banfield Just took 6 phone calls and a longtime on hold and then my wife had to talk to RoseKing and would not let her canel & said you owe $1,000 NONE of this was accurate - WARNING do not get ripped off by @Banfield