Banfield Pet Hospital

@emob_ Hi there, We understand you were not satisfied and would like to follow up on your experience with us. Please send us a private message with the name on your account, your pet's name, and a good phone number for us to call.

@Banfield your support team is horrid and your Mueller ATX location needs better customer service training. At this point I would probably trust a meat market to care for my dogs better than your teams. Good luck. You’re gonna need it.

@goemagog Hi - We hear your frustration and would like to know more about your experience with us. If you’d like to discuss this further, please DM us the name and phone number on your account.

@Banfield Double billing people is not cool, it is theft.

@Buddy_2x Hello, We hear your frustration and would like to know more about your experience with us. If you’d like to discuss this further, please DM us the name and phone number on your account along with your pet's name.

@Banfield the elimination of early time drop off/scheduling has made getting my furry friend seen almost impossible due to my work schedule and off days smh i thought this was great for him but now im just paying for a service that he can never use

@CoreyILife Hi Corey, We’re so sorry to hear about your frustrations with our Optimum Wellness Plans. We'd love the chance to discuss your concerns and find ways to make your experience better. Please send us a DM with more information so we can follow up with you directly.

@Banfield Dog wellness plan is not beneficial really made a bad decision getting it… 😞 never again.

@hndsmdvl_ Hi - Thank you for reaching back out to us. We have responded and look forward to hearing back from you.

@Banfield I messaged you 2/4/26 and have yet to receive a proper response for follow up.

I didn’t realize that @Banfield has no remorse for a deceased pet. I think the “archiving” user flow lacks empathy in their app And the fact that they still want you to continue to pay for their services on a pet that’s no longer here feels greedy and inhumane Shameful.

@KyleWalsdorf Hi Kyle, We're sorry you haven’t had a good experience. We’d love the chance to learn more about your experience and see how we can help. Please send us a private message with your account details and more information about what happened so we can follow up.

Never use @Banfield pet hospital for a wellness plan. They will send you to collections without ever notifying you that you had a payment error. Horrific service and just a terrible company overall. If you love your dogs, avoid them at all costs!! #scam #pethospital #banfield

@Spendy_bye Hi, We hear your frustration and would like to know more about your experience with us. If you’d like to discuss this further, please DM us the name and phone number on your account.

@Dan_Camm Hi - We hear your frustration and would like to learn more about your concerns. If you’d like to discuss this further, please DM us with more details, as well as the full name and phone number on your account.

@The_DNice @Banfield Going through this exact thing with @banfield right now. This is horrible policy. Do better, @banfield.

Thank you, she was a wonderful dog. I think we can talk about this publicly. I already tried addressing this privately via your website's chat feature and was told this was your company policy and was directed to the wellness plan terms; I'd love to show you the chat but the conversation was terminated by your rep before I was done and there was no way to get a record of it that I saw. Do you offer customers refunds when they don't use all of the services they pay for with their wellness plans? And if your customers' pet passes do you make them pay for the remainder of their plan based on the services they used? Your policy, as I understand it, is that no, you don't refund customers if they don't use all of the services they pay for, and yes, you make them pay for the remainder of their plan based on the services they've used when their pet passes. Is that correct?

@sws1875 First and foremost, our hearts go out to you over the loss of your dog, Steve. We are sorry to hear about your experience, and we’d love the chance to learn more to see how we can help. Please send us a DM with the name and phone number on your account and your dog's name.

@Banfield so my dog dies and @banfield wants to keep charging me for 8 months on their health plan. Cool.

@22LifePath We hear your frustration and would like to know more about your experience with us. If you’d like to discuss this further, please DM us the name and phone number on your account.

@Banfield this is every single one of your vets. Price gouging sick animals should be a fuckin crime

Life is a constant battle between having to go out into the real world and wanting to stay home to cuddle with your pet.

@The_DNice Plan cancellations are handled through our Wellness Plan Relations Team. For further assistance, you can either email wellnessplanrelations@banfield.com, call 888-649-2716, or send us a DM with the full name and phone number on your account, so that we can escalate this for you.

@Banfield didnt offer to work with me. I had to come here after having the chat closed on me when I tried to cancel my plan in private. I wasn't asked about my individual situation. And you only answered half of my point... you expect your customers to pay for services used, as you should, but you dont refund customers when they pay for a full plan and don't use all of their services, do you? I never got a refund for all the years I didnt use all of my services. I've paid for your plans for 13+ years for 2 dogs and never received a cent back or as a credit for services I didn't use. Will you or will you not cancel my plan?

@The_DNice If you don't desire to provide us with your account details, please reach out to our Wellness Plan Relations Team at WellnessPlanRelations@banfield.com so they can talk through your options, and the next steps, or you can call at 1-888-649-2716 .

@Banfield Why can't you answer my questions? If this isn't your policy then say its not and I'll call the support phone number and talk to a different rep to get my plan cancelled. If it is your policy then admit it

@The_DNice Generally, when Optimum Wellness Plans (OWP) are cancelled for any reason, there may be a balance owed on the OWP if the cost of the care and services provided exceeds the amount paid into the OWP with your monthly payments.

@The_DNice First and foremost, our hearts go out to you over the loss of your dog. We hear your frustration with our Optimum Wellness Plan and would like to learn more about your experience. Please send us a private message with your account details at your convenience, so we can follow up.

@Banfield got a question for you... for years I've paid for your services in my wellness plan and have not used them. Like all the teeth cleanings I've not used. I never got a refund, but now that my dog has passed I can't cancel my plan 5 months early without paying you hundreds of dollars because of the services I've used. I just want to make sure this is your company policy.

@Finch93 A great reminder that caring for pets is universal. 🧡

One time though I met Nick Nolte when I was filling in for the receptionist at Oakview @Banfield And he IS from Omaha. He had questions about his puppy :)

@shawollbutrin We are sorry to hear you are having issues with our website and app. Please reach out to our web team at banfield.websupport@banfield.com or call 877-656-7146 and they will be able to assist you further.

@Banfield hey so why is your website and app absolute fucking trash?

@OffRicSavage Hi - We hear your frustration and would like to know more about your experience with us. If you’d like to discuss this further, please DM us the name and phone number on your account.

@Banfield You suck. Your service sucks. You are a worthless shitbag company.