Boots

@Empress_Savage Hi, To help with your query, please DM us with the following: • Full name • Order number • Delivery or billing address • Contact number • Email address Thanks, Huw

@BootsUK care to respond to your DMs ?

@SarahDuggers Hi, Sarah, Please send us a DM so that we can look into this for you. Please include your full name, order number, full address and contact number; we need this to verify your details and access your account. Thanks, Huw

@BootsUK @BootsUK ……………..

God I am so furious with @BootsUK. I have been trying to place an order since the 28th OF MARCH and every single time it says it has failed internal validation checks, and once that happens you have to wait three days for it to clear. And then it happens again. I phoned them FIVE

@facesh1elds Hi, BootsHelp is our contact help account. Thanks, Harry

@BootsHelp Hello, is this a real account @BootsHelp ? Can you verify?

@BootsUK Why can't I DM you on here to resolve an issue?

@MissySchm Hi, To help us keep your details safe, please remove your personal information from your post and send it to us via DM instead.

@BootsUK can you please advise why someone whos unsubscribed from your parenting club keeps receiving emails regardless. They have lost their baby and the emails are EXTREMELY distressing. They have emailed THREE times now with no response.

@Yasminlucindaaa Hi, Please drop us a DM on either Instagram or Facebook. Thanks, Zain

@CistomerLiveSu3 @BootsUK is this your legitimate customer service page?

@Yasminlucindaaa Hi, You have to follow us to be able to message. Please drop us a DM, and thank you for bringing this to our attention. Thanks, Zain twitter.com/messages/compo…

@BootsUK I am unable to DM you as your inbox is closed, please message me.

@BootsUK I returned three products to your Customer Care Team months ago with a letter attached explaining the issue I had, with the below images attached and my contact information. I have not had any kind of response, which is shocking considering the severity of the reaction.

@Yasminlucindaaa Hi, Please drop us a DM. Thanks, Zain

@BootsUK as explained in my letter, a healthcare professional determined that I received chemical burns after using the No7 Future Renew Peptide Cleanser.

@monainpublic Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Thanks, CkSritharan

Hey @BootsUK, at what point do you take responsibility for overcharging a customer? I was charged twice for a single item at your Liverpool St Station. Since then, I have been stuck in a customer service loop that is frankly unacceptable. 🧵 #CustomerService #BootsUK

@whodesignwho Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Thanks, Karen

@MahdyYel @BootsUK No one wants to escalate to social media, but I had no choice. After failed phone calls, bounced emails, & being ignored my disability with reply templates, your team left me no option. I’ve DMed you - I expect a human response, not a script. #BootsUK

Shocked by @BootsUK. Delivery arrived completely ruined with leaking products meant for a birthday. Due to limited mobility (cancer), I’m being told to wash the products, repack and "find a friend" to return it. Where is the support for vulnerable customers?‼️#CustomerService

@wishvwerehere Hi, You may wish to report this to Report Fraud, the UK’s national reporting centre for fraud and cybercrime. To speak to the team, use the below: *Report Fraud Phone Number:* 0300 123 2040 *Report Fraud:* spkl.io/6011A4EzX Thanks, CkSritharan

@BootsUK @rc_pharm Just thought I’d flag that there are dozens of fraudulent ads in gaming apps, that are using your brand (and that of various NHS hospitals) to promote and sell fake medical products Most based in China Are these fake endorsements illegal / dangerous?

@taylamckendrick Hi, Please drop us a DM. Thanks, Zain

@BootsUK hello, I have an e-gift card however I have entered the pin incorrect and the gift card is now locked. Can you please advise how I can unlock this.

@SarahShilling Hi, Please drop us a DM. Thanks, Zain

@Cicil_BootsUK I think I’ve made my point about poor customer service due to self service tills and my money taken elsewhere. I have no wish to engage further with an AI.

Dear @BootsUK Sevenoaks, I really try to support the high street, but if your horrible self service tills do not register makeup because it is light, the one serving staff member is very busy & other staff refuse to go on the till, I will leave my shopping, walk out & shop online

@donliveson Hi, We really value your feedback and take all comments seriously. I’ve shared your message with the right team and will continue to monitor this. Thanks, Zain

@BootsUK your self check out is a vile dystopian hell experience, loud , shouty , alarms , too many questions, stupid loyalty questions ….. no volume control and too many requirements from customers

@SBradstreet5355 Hi again - please send us that information in a DM, and then we'd recommend deleting that tweet straight away as it's publicly visible and contains your personal information. Thanks, Huw

@BootsUK 633035200050991388 4 27 Close Road, Nether Heyford, Northant's, NN7 3LW Previous address: 67 Military Road, Northampton, NN1 3ET 07957860025 I just wanted to update my account.

@ahemmerdinger @bootscustomers @AskBootsU @BootsUK How long is a piece of string? Hopefully shorter than waiting for Boots to answer a simple customer enquiry. Three days and counting...

@SBradstreet5355 Hi, Stephen, Please DM us with the following: • Full Advantage card number • Full current address, including postcode • Any previous addresses, including postcode(s) • Contact number • What you were trying to change Thanks, Huw

@BootsUK Hiya Mya I tried to change details on my advantage card account. I inadvertently chose the box saying I hadn't got a card. After that everything went to pot. I put in my card number but it wouldn't allow me to put the 3 digit code. Help please to rectify the situation. Thank you

@lilyatkinson95 Hi, Each product has a full list of ingredients and key details you can find on our website using the link below: *spkl.io/6016AN0cQ Website:* spkl.io/6017AN0cv Thanks, Amarpritt

Recently bought @BootsUK No7 Essential Moisture Day Cream as Iv used that range for years and everytime I put it on it smells like Acetone? Have they changed ingredients has anyone else had this happen? Its so weird 😳

@Drewstoopher Hi, As this was an in store purchase, we’re not able to look into it directly because we don’t have access to till systems or store records. Please visit your chosen Boots store and a member of the team will be happy to help you. Thanks, Amarpritt

@BootsUK Shame I didn't spot this in store, £2 RRP sticker on a birthday card and priced at £2.95 in store!

@coo27467 Hi, To help us keep your details safe, please remove your personal information from your post and send it to us via DM instead.

Frustrated with @BootsUK having placed an order on next day delivery, parcel lost and #bootsuk refusing to refund or replace until almost 2 weeks have passed (from original order). Still have my money - appalling. Use Amazon folks!

@ricey115 Hi, To help us keep your details safe, please remove your personal information from your post and send it to us via DM instead.

@BootsUK hi- I need help with a missing order. Iv tried calling, been cut off more than 5x (how ridiculous) nobody is willing to help. I can’t send you a direct message on here either.

@littlemissn_d Please visit your nearest Boots store with your order number and speak to the store manager. We can’t guarantee the outcome, but the store manager may be able to help at their discretion. Thanks, Karen

@BootsUK I think I’ve missed this now as I’ve been waiting for a reply :(( can i exchange one Color for another?

@BootsUK Hi, what is your refund period for online orders? I ordered some hairdye on 21/01 but my shower broke nearly 3 weeks ago before I got to use it. I would have returned it earlier but kept hoping my shower would be fixed (I can’t do it without a shower!).