Mona Gamil

@andymhamilton @BootsUK Hey thanks for the tip but how do I deal with them then? Email is useless.

@monainpublic @BootsUK NEVER deal with Boots via twitter. There are many fake customer service copies happily trying to refund you whilst stealing your details and money.

Hey @BootsUK, at what point do you take responsibility for overcharging a customer? I was charged twice for a single item at your Liverpool St Station. Since then, I have been stuck in a customer service loop that is frankly unacceptable. 🧵 #CustomerService #BootsUK

@BootsUK This is customer theft #customerservicefail #bootsuk

@BootsUK Your dm team are stuck on a loop of telling me to visit in store which is not feasible as I am abroad.

@monainpublic Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Thanks, CkSritharan

@BootsUK It is physically impossible for me to visit a store from another country. You have the receipt ID and proof of the error. Refusing to refund an undisputed overcharge because I won't fly back to the UK is not a policy, it’s a total lack of accountability. Please fix this.

@BootsUK "support" timeline 1️⃣ Emailed customer service 3x: Told every time to "go back to the store." 2️⃣ I explained 3x: I am an international customer & currently ABROAD 3️⃣ Moved to Twitter: Asked to DM receipt ID/photo. I did 4️⃣ DM result: Told ONCE AGAIN to visit in-store

@BootsHelp From your team.

@monainpublic Unfortunately, we've been unable to respond to your DM due to you not following us. Please follow us and let us know once this has been done, and we'd be happy to assist further. Thanks, Kirsty

@BootsHelp Hi. I followed you.

@BootsUK I was double-charged for one item at Liverpool Street (Store 803). I’ve emailed customer service 3 times with no resolution. I’m currently abroad and can’t visit the store. Could you please resolve this?

#icanhazPDF The Stylistics Reader: From Roman Jakobson to the Present by Jean Jacques Weber (ed.). ISBN 978-0340646229

@eircare do you guys ever check your messages? been trying to reach you for three days now! :/

@eir check your messages please. urgent!

@eir please check your messages, I need help reactivating my number.

@eir hello I need help changing my offer please

@yosuheirhammad Hi Suheir. A friend of mine is desperately looking for a copy of your book "Born Palestinian, Born Black". Can you tell me where she might be able to buy an e or hard copy? She's in Egypt. Thank you ❤

@eircare There is a problem with the add on

@monainpublic If you run out if data you can purchase data add ons. -Oisin

@eircare please check your DMs, I've tried calling you, was put on hold for 90 minutes!!!!!

@eircare How do i make sure i have data till then?

@monainpublic No Mona, It will only renew when the plan expires. -Oisin

@eircare Hello I am on Eir’s Simply Unlimited Data and Any Network Calls offer. There are 3 GB remaining and 29 Euros in my account. Will the data automatically renew when the 80 GB is used up? Thank you.

@lufthansa how many hours do I have to be at the airport before take off? I'm in Cairo.