British Gas Watch
3.4K posts

British Gas Watch
@BritishGasWatch
Monitoring British Gas' appalling customer services operation - so you don't have to.

Good morning @BritishGas @BritishGasHelp Your friendly reminder that today is the day you promised to action my elderly mum’s refund of her money you’ve been withholding for a month now. Third time of asking, two previous times her request ignored so third time lucky we trust!

@BritishGas my mum just had her appointment to have a gas meter looked at and changed for the 3rd time today. Your tweeter page for helping customers hasn’t been used in over a year and when she tried to rebook so got cut off. To treat the elderly this way is unacceptable.








@BritishGasHelp FIVE YEARS, of not being able to monitor my usuage, multiple promises it's being fixed, and the coincidence of the " You are not paying enough" text every single month, funny they have taken away my ability to check this.


@BritishGas I was sent an email with my new tariff for the year £2847.92 and in the same day got a bill for 2 months electric use £2682.94! How does that make sense?! Absolutely shocking customer service! Been trying to change to a prepay meter for 6 months now!!

@BritishGasHelp You suggest contacting you on Live Chat. I tried three times without success. Are you keen to retain my business? Or shall I migrate to a different supplier?
