Chris Cho

@DeliverooHelp Unfortunately the help section in the app informed me that they cannot help me with this issue.

@DeliverooHelp Order #2716 from Waitrose Greenwich: Cancelled £5 item dropped £27 to £22, killing £10 voucher. Support refused credit despite not being offered substitute from deliveroo or waitrose. Net loss £15 on your glitch - fix under CRA pls! #Deliveroo

@SW_Help Currently in train stuck in Hook because there are no platforms on Basingstoke. Can I grab a taxi from here?

@SW_Help any buses leaving from Southampton central? Your website says there are, but none of them have arrived.

@unilinkbus why is it that your U1 drivers have a 50% chance of skipping stops on Burgess road? Is it lack of training or general incompetence? I shouldn't have to change my schedule around a driver not stopping for me. #publictransport #incompetencies

@British_Airways now you've hung up after putting me on hold for 63 minutes. I've spent 4+hours today on the phone waiting for you to provide me with one answer. Is this the "peace of mind" you offer on your travel policy? #fraud #ripoff #badcustomerservice

I've got a hotel booked via @British_Airways to stay at @champneys, but I'm unable to go due to a newly developed cough (Covid negative). Champneys are happy to rearrange the dates, but BA trying to charge me £300 to cancel and rebook. Can you stop bouncing me around and help?

@BTP rather than playing messages, putting up posters, and sending members of staff not wearing masks to stations, have you tried actually enforcing the rules? Currently at Woking station where fewer than 5 people in the entire station are wearing a face covering. #COVID19

@SW_Help Funny you post this when your staff can't follow these guidelines

👍It's great that customers are gradually returning to our network, but we need everyone to stay safe. 😷All passengers - apart from those with an exemption - must wear a face covering. ✂️You can make your own: bit.ly/MakeYourOwnCov… 👉Find out more: bit.ly/30X94N4

@SW_Help @BTP Good to hear @SW_Help takes things seriously and rely on "station & social media announcements" to encourage their staff. Nice to see a public railway shunt all responsibility to their staff. I do hope @BTP aren't as complacent as you. #spread #COVID19

@ChristopherJCho Hi Chris, I am sorry to hear this. We make regular stations & social media announcements to highlight the rules around face coverings & social distancing. We do rely on people to follow the government guidelines & use the @BTP to help us. ^DM

@SW_Help I'm on one of your trains, with half the passengers without face covering. Unsurprised to see no staff bothering to check, given that your staff at the station are using the mask to cover their chins, rather than their face. #COVID19 #Facecoverings #Screw #NHS

@Telegraph What? #oops?

@RoyalMail I called your customer service number due to a follow-up request from your support team about a lost mail, your operator dropped my call within 30 seconds of the conversation after 40 minutes of being on hold. Virus or not, this is unacceptable. #poorcustomerservice

@SW_Help It's been two months, and not only have I not got a refund on this, but didn't even receive an acknowledgement. The company now has the audacity to ask for a bailout? #ripoff #fraud #shamble

@ChristopherJCho You are welcome to email your uber receipt to customerrelations@swrailway.com if you wish to claim a refund. ^DH

@SW_Help there are about 20 people at Winchester station waiting for buses which were allegedly supposed to turn up at 0028. No staff on site, and no information. Do you have any update?

@GWRHelp I made an offline claim for a delay from Bristol Temple Meads to Southampton Central, but I did not hear back for over 3 weeks. I then made an online enquiry, which was subsequently rejected due to it being "too late". Clearly the claim was not "too late". Any help?

@SW_Help I didn't know SWR changed to a taxi company. I had 4 journeys in the past two weeks, 3 of them were replaced with buses, and 2 buses ended up not showing up. Is the railway for decorative purposes? @Royston_Smith content with the railways? #useless #ripoff #lies #fraud

@SW_Help This is getting ridiculous. We're already nearly 2 hours late, and you can't be bothered to reply promptly as I stand here in the rain. I've ordered an Uber. Send me a claims address for me to arrange for a refund.

@SW_Help We're already at Southampton central and the taxi has left

@SW_Help Just myself. And the only options we were given were Southampton central and bournemouth. You know, this would be much easier if you bothered sending a bus or placing a staff at Winchester

@ChristopherJCho I have not been made aware of any passengers for Southampton Airport. Is it just yourself stopping there? ^DH

@SW_Help Right. So apart from the obvious delay refund, we're told that the taxis will only stop at Southampton central. It's the railway company paying for a taxi back to Southampton airport parkway?

@ChristopherJCho Hello Chris, sorry our mistake. We have arranged taxis rather than buses to get you home. They should be there shortly. ^DH