Claim Department

@macrurdn Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@WestJet @AirCanada boarding planes by zones is the stupidest concept known to man. No one follows it not one person

@TheRealJVee Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@WestJet I’ve traveled quite a bit but this is the first time I’ve been denied access to a bathroom on a flight! The flight attendant looked at me and said “To the back.” This was after seeing multiple other passengers use the same restroom including ones sitting in my row!

@DrummerGirl_CC Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@samantha_dsa Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@WestJet I’ve started following you. Can you send me a DM?

@WestJet, can someone DM me about a baggage payment I just made for a trip tomorrow? Thanks!

@BrenninJack Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@last_469 @WestJet Never put medication in a checked bag. Always in your carry on. Unfortunate it happened, but, definitely on the customer.

Very disappointed with the baggage handling by @WestJet . One of my mother’s bags is missing after her trip from Toronto to Saskatoon. We’ve contacted support and still need help locating it ASAP. Her medication is inside the missing luggage, making the situation urgent.

@last_469 Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@leanneesg Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@WestJet hey so it’s been over 2 months since ya’ll broke my suitcase… just wondering when you plan to replace it🙂

@DrBellinger Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@jacobs_cda @WestJet There should be zero situation where you are not allowed a carry-on. There was also nothing clear in the booking that said that. And! I didn't pay on the outbound flight which was with a partner carrier, so why didn't west jet respect the same deal?

The @WestJet policy of "no carry on" bags is absolutely obscene, even by airline standards. My flight was barely 50% full, yet I had to pay at the gate $70!! to check my bag because apparently I had the wrong type of ticket. If flying to/from Canada, use someone else. #gouging

@KelownaAthlete Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@WestJet Westjet cancelled my flight. Was told to contact my travel agent to rebook per WJ supervisor, Dave. Called travel agent & was told WJ won't approve flight change. Travel agent said needs email from WJ saying WJ will approve flight change.

@samantha_dsa Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@3maOgaR Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

Disappointed with @WestJet & @Trips_com. Booked a flight Feb 28, 2026, using my @RBC WestJet World Elite @MastercardCA, expecting my free checked bag benefit. Upon check-in today, WestJet refused it, claiming rules changed & bookings must now be made directly on their site. (1/2)

@jayme_e Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@WestJet I am in Europe and have been waiting for lost luggage for 4 days. Was told would potentially arrive today but I have heard nothing and no one will answer any calls

@PhilsRadioShow Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@AirCanada How is it that @WestJet can process humanitarian baggage requests in days and you folks ignore it for weeks only to tell me "We're too busy to deal with it"? No worries the pst hurricane ppl in Jamaica don't really need footwear. You folks suck so badly

@gyro31 Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Melissa Customer support

@WestJet Hello. Can you please rebook our flight from Paris to Nice today? Our flight from Calgary (WS10) was diverted to St Johns and we need a new flight from CDG to Nice. Thanks.