@b67boom67 @b67boom67 Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
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Complaint Care Hub
20 posts
@macca118wba @macca118wba Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
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@EE for a week now had constant issues with my internet going down 3-4 times a day for a period of time paying 90 quid a month for a service im not recieving since being with ee problem after problem
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@EE rubbish service app said a 40 minute wait , an hour later …….
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@Marzy1867 Kindly follow us and send a DM so we can prioritize your issue and assist you promptly. 💬✨..
Richard Marshall@Marzy1867
@EE with just awful customer service. "Sold" broadband to wfh and stream and we get 6 mps (six) to 10 (ten) down from 250 with old provider. Agent closed complaint within 5 seconds of setting it up (without consent). When the mobiles come for renewal they are all gone.
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@Marzy1867 @Marzy1867 Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
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@EE with just awful customer service.
"Sold" broadband to wfh and stream and we get 6 mps (six) to 10 (ten) down from 250 with old provider.
Agent closed complaint within 5 seconds of setting it up (without consent).
When the mobiles come for renewal they are all gone.
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@Marzy1867 Kindly follow us and send a DM so we can prioritize your issue and assist you promptly. 💬✨..
Richard Marshall@Marzy1867
@houseofbuck @EE Similar we installed and got 6-10mps when an agent told us we'd be able to stream and wfh on the package "sold" to us. The phone calls with and agent and senior manager were awful. She listened to the original call 1hr 15mins within 20 minutes end to wnd and declined complaint
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@Marzy1867 @Marzy1867 Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
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@houseofbuck @EE Similar we installed and got 6-10mps when an agent told us we'd be able to stream and wfh on the package "sold" to us.
The phone calls with and agent and senior manager were awful. She listened to the original call 1hr 15mins within 20 minutes end to wnd and declined complaint
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@EE your customer service is atrocious. Had a new Broadband server fitted last Tuesday, it didn’t get activated by the engineer and was lied to about it would come on at midnight. Next day rang and got a BT engineer who arrived on Thursday took 10 mins to start it. No comp/sorry!
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@WriteMindedPub @WriteMindedPub Kindly follow us and send a DM so we can prioritize your issue and assist you promptly. 💬✨..
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@WriteMindedPub Please meet us in DMS to allow us to probe further
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@houseofbuck Kindly follow us and send a DM so we can prioritize your issue and assist you promptly. 💬✨..
Kevin Buck@houseofbuck
@EE your customer service is atrocious. Had a new Broadband server fitted last Tuesday, it didn’t get activated by the engineer and was lied to about it would come on at midnight. Next day rang and got a BT engineer who arrived on Thursday took 10 mins to start it. No comp/sorry!
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@houseofbuck @houseofbuck Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
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@WriteMindedPub Kindly follow us and send a DM so we can prioritize your issue and assist you promptly. 💬✨..
Sarah@WriteMindedPub
Warning to anyone thinking of switching to @EE - I’m switching to @plusnet on the same plan, £30 a month cheaper. Paid my final bill and an £86 exit fee on Friday. They cut me off the next day - six days b4 the switch. Still can’t get an explanation. Terrible service @EE
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@DavieChandler67 Kindly follow us and send a DM so we can prioritize your issue and assist you promptly. 💬✨..
David Chandler@DavieChandler67
@EE Hi, is it normal for a £165 bill for equipment being returned, added to the bill in advance of receipt of the equipment. £165 charge, reduce the cost by £65. If that's not profiteering by stealth, you are truly unfit for purpose. @MartinSLewis disabled people need support
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@DavieChandler67 @DavieChandler67 Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
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@EE Hi, is it normal for a £165 bill for equipment being returned, added to the bill in advance of receipt of the equipment. £165 charge, reduce the cost by £65. If that's not profiteering by stealth, you are truly unfit for purpose. @MartinSLewis disabled people need support
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@DominicGeraghty Kindly follow us and send a DM so we can prioritize your issue and assist you promptly. 💬✨..
Dominic Geraghty@DominicGeraghty
@EE @BT Hi EE and BT - I keep getting demands for payment for a home broadband service that I took from my old to my new address, didn't work, and I cancelled. Please stop sending me demands for money - you closed the case a while ago.
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@DominicGeraghty @DominicGeraghty Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
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@07958_283934 Kindly follow us and send a DM so we can prioritize your issue and assist you promptly. 💬✨..
07958 283934@07958_283934
@EE You have logged me out I can not call you
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@07958_283934 @07958_283934 Hi, there. We understand this experience has been frustrating for you. Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨
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@EE You have logged me out I can not call you
Veurne, België 🇧🇪 English
@EE , I can not get into my account or use the link you sent me ! According you I dont have an account
Craywick, France 🇫🇷 English