Customer Service Team

@Uday44601146 Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@Uday44601146 Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@etihad my PNR 8NVVV2 ,I cancelled my tickets on 10/03/26. Now almost 45 days over and no refund yet. Customer care also doesn’t reply properly. I am a senior citizen, don’t know what to do now. Refund request no is 2603065333643.

@ChinkZaoh Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@EtihadHelp Yes Tony, I requested to contact case officer directly to discuss since it's his authority to decide on the case. Can you provide that in the DM?

@etihad @EtihadHelp Flew into Abu Dhabi a month ago and bags were offloaded to flight the next day due to capacity issues. They were delivered next day as promised but with damage to one of them. We raised a ticket with baggage service company and they asked for photos (1/3)

@jai_pnarayan Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@jai_pnarayan Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@ChinkZaoh Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@ChinkZaoh Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

UPDATE: @EtihadHelp took me to DM to only repeat what was said earlier. On insisting they said they will escalate again. Three days later I get similar email from case officer Basant that bags were received well in AUH and hence no claim. There is no way to reply to him or call.

@paliwal_vivek Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@paliwal_vivek Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@EtihadHelp What's the point of joining your DM. Repetitive assurance only. Your case officer is not even reverting to you guys -:). I am now counting on @DGCA @gcaauae to take notice. #GodHelpEtihad

We were proud to wrap up our participation in Make it in the Emirates 2026. Across four days at @ADNECGroup, we highlighted Etihad’s contribution to the UAE’s economy, driving AED 29 billion in annual service exports and over AED 130 billion in wider economic impact. The event also marked key agreements with the Ministry of Industry and Advanced Technology, Khalifa Fund for Enterprise Development, and EDGE Group. Thank you to everyone who joined us. #Etihad #BeyondBorders

@HughCampbell7 Kindly respond on your DM for further assistance

@CustomeTihadcs Done

It’s been over 2 months since @etihad cancelled my flight leaving me stranded in Australia with no way home back to Ireland, and I’ve yet to be refunded for my cancelled flight or receive any means of compensation and my emails are met with radio silence

@HughCampbell7 Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@HughCampbell7 Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@alexx_jpg @etihad Terrible non existing customer service.

@louisecollinss Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@louisecollinss Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@EtihadHelp I am still waiting on refund from early March! Was originally told 7-14 days then changed to 45 working days (which is shocking) - 45 working days have passed and still nothing. Please provide a response to DM or I will have no option other than to do a chargeback.

@amitbitcoin2016 Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@amitbitcoin2016 Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@EtihadHelp How many days ur team will take don’t u give value to your customers

After @Etihad changed our original flights, a rebooking issue occurred during support chat. Despite multiple escalations and promises of quick contact, the case is still unresolved. Is this really how customer issues not caused by them should be handled? @EtihadHelp

@Ismaed78 Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@Ismaed78 Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@etihad - It has been 60 days since my refund request and I still have no refund nor proper update from Etihad Airways. The support link your team provided does not even work. Extremely disappointing customer service. Case reference: 2603135587998

@AmanyAtef Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.

@AmanyAtef Thank you for bringing this to our attention, My name is Amanda I'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.