@mattzere @SamsungUK Good luck...but I fear you will have no satisfaction at all...just like us. Scrolling through these Tweets makes for appalling reading.
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Dawn Marie
1K posts
Dawn Marie
@DawnMarieWed
Dawn Marie is the longest established, independent wedding planner in the north-east. With 30 years experience & 580+ weddings successfully arranged
10 miles north of Newcastle Katılım Şubat 2013
798 Takip Edilen1.1K Takipçiler
@DawnMarieWed @SamsungUK Grim! I'll send them my transcripts and hope...
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@SamsungUK it's okay to make me wait half an hour and transfer me four times, but if I step away for a couple of minutes I get cut off! Can you help, as four of your "experts" apparently can't.
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@angiegatfield @SamsungUK I won't be buying from them again. Utter disgrace.
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@DawnMarieWed @SamsungUK I stuck with them because I used the Note series for a lot of on the go photo editing. Now everyone has a big screen phone and amazing camera function, there really is no reason to stick with them. I'm hearing very good things about the Pixl phones.
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1. Hey @SamsungUK after over an hour on the phone to your utterly useless customer service team I'm still waiting for an answer. Why do you take payment for a timed delivery when according to your own customer service department they have no control over when deliveries are made
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@angiegatfield In the majority of cases, our customers receive the order on time, in some cases, they do not, if this occurs the customer is entitled to a refund of the service.
They do have the option for a free delivery should they choose. ^PB
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@angiegatfield You aren't the only one. Shambles uk.trustpilot.com/review/www.sam…
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3. After 20 years of sticking with Samsung. I'll never purchase anything from yourselves again. I can put up with a lot of shit. But the lies and utter disregard shown by yourselves has put me off for life.
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@SamsungUK could we all know what is going on with the galaxy watch deliveries? A lot of customers need a explanation for the "unforeseen" problems not related to Samsung. Because to me it just sounds like a pass the buck situation.
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Finally get my delivery from @SamsungUK and they blocked the phone saying its been lost or stolen.
I swear to god it shouldn't be possible to have so many issues with one company.
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@logslady @SamsungUK You aren't the only one...read some of these.
uk.trustpilot.com/review/www.sam…
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@SamsungUK I’ve made 3 calls to you support teams about a broken fridge shelf, I’m getting passed about and fobbed off, now being told I should return the whole fridge freezer (I have a family of 5’s food in it so that’s crazy). Not what I expected from you. Please help me
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QME
There’s a known fault with my phone but @SamsungUK won’t repair under warranty - Z Fold 3. They want to charge £600 to repair. Avoid the Z fold 3. Avoid Samsung. @BBCWatchdog @BBCRadio4 @BBCHARDtalk #youandyours #SamsungGalaxyZ #poorcustomerservice #INDvsPAK
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@SamsungUK I made a report about a problem with my screen after a system update 2 months ago and never get a response, however it stopped (I think) after a different update so I assumed that was it.
However while watching a film it has started to flicker again out of nowhere.
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@cabolitho @SamsungUK Totally! They turned up here on Thursday last week to return our new but highly dodgy computer....only to ask where it was! They thought they were collecting, not delivering! THEY HAVE IT!! Shambles. uk.trustpilot.com/review/www.sam…
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@SamsungUK DPD turned up today to collect. Though booked or Tuesday. Had no label as promised so I refused to hand over. Delivery man said Samsung are a shambles it’s always like this. Indeed you are. So what next, another phone call to your help desk (6th)??
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@SamsungUK trying to return an item your returns online isn’t working amongst many other areas on your website. Please help.
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@LukeF125 @SamsungHelpUK 6 weeks with a new computer that they now appear to have lost @LukeF125 Shameful
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Surely this is in breach of UK Consumer rights? They state a TV should last up to 6 years. @SamsungHelpUK clearly don’t care or value about loyal long standing customers. I’m absolutely furious as I can’t afford a new television due to the cost of living crisis.
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Shocking customer service from @SamsungHelpUK I’ve had 3 Samsung TVs in the space of 4 years and all have developed the same fault. It’s clearly a fault but Samsung don’t want to know as it’s past the warranty. Always been a Samsung customer but LG here I come. So annoyed.
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@AngryVampiress @SamsungUK Shocking customer service all round. Scroll through some Tweets @AngryVampiress you will soon see what I mean uk.trustpilot.com/review/www.sam…
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@SamsungUK @SamsungUK should have been delivered today but apparently not even despatched yet...quality/supply chain issue?
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@SamsungUK what a dreadful customer experience. 3 days via Samsung members app, glitches, unable to order Galaxy 5 watch & make payment, or use members points. Finally paid to get phone today. Now "delayed due to unforeseen circumstances" Why is that?
Very, Very Poor so far!?!
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Bizarre. Returned home from being out of the house & found the glass on the door of our @SamsungUK washing machine had exploded 😱 Had been intact the previous day after doing a small delicates wash. Anyone else had this happen?! @WhichUK Scary!
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@SamsungUK So you can reply with 3 messages in 2 hours even when you can see how bad the problem is!! It shouldn't be down to your customers to keep trying, YOU should want to put problems right!
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@DawnMarieWed If you'd like to discuss this further, please send us a DM when you can. ^RM
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Last chance to join us at the free Samsung Unpacked Experience in Piccadilly Circus!👇
Come by anytime or book tickets for events: spr.ly/6012MH5yE
📍 55 Regent Street, London
📆 11th-31st August
⌚️ Mon-Fri 10am-8pm
Sat 11am-8pm
Sat 11am-8pm
#SamsungUnpacked
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@mattzere @SamsungUK People need to understand their terrible customer service. A quick scroll through these tweets is very grim reading.
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@EmmaHarveyM @SamsungUK For gods sake don't DM them! In almost 2 hours they have manged 3 messages:1 to say how can we help & 2 to check security! They are talking to numerous people at once, another almighty waste of time. No wonder Trustpilot have this to say uk.trustpilot.com/review/www.sam…
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@SamsungUK Hi again, still having issues with the phone's performance including the camera (having to reset the camera app multiple times and even that has stopped working. The phone has also frozen a few times despite not having many apps open. What is the next step from here?
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When you're on a trip of a lifetime in California & your Samsung S22 Ultra camera fails at the most magical sunset. Thanks @SamsungUK
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