Debbie Penver

@VirginAtlantic Posting again as first one ignored! have submitted seat upgrade refund request following trip cancellation due to Heathrow fire. Outbound received. Resubmitted for return flight nothing received no communication at all. Please advise how to resolve thanks

@VirginAtlantic have submitted seat upgrade refund request following trip cancellation due to Heathrow fire. Outbound received. Resubmitted for return flight nothing received no communication at all. Please advise how to resolve thanks

@VirginAtlantic my holiday is as cancelled today due to the Heathrow closure. Virgin holidays have agreed to refund the holiday cost but how do we get a refund for the seat booking cost that we paid direct to yourselves please

@VirginAtlantic We have tried but the phone lines seem to have been turned off. Are there other contact options you can help provide? Thanks

@DebbiePenver Hi there Debbie, as you booked through Virgin Holidays, please keep trying on contacting them directly via virg.in/ZssT so they can advise you on your options. ^Alex

@VirginAtlantic we are virgin holidays customers, any timescales available for rescheduling our trip as flight to Las Vegas cancelled? Phone lines seem to have been turned off now

@VirginAtlantic That’s not the question. What are the timescales for rebooking people or should we consider our holiday cancelled?

@DebbiePenver Hi there, we are sorry about the disruptions caused by the fire.If you are due to arrive/depart LHR before 18:00( although this may change) then please don't head to the airport and await a further update. ^Alex

@hello_tickets why do you sell tickets to people and then fail to send them in time to attend the event? Utter disgrace

@VirginAtlantic They say they are unable to help as it’s a virgin holidays booking. How do I resolve please?

@DebbiePenver Hey Debbie, please get in touch with our contact centre to see how we can help - bit.ly/3zNbVw2 ^Jess

@VirginAtlantic we have been advised of a flight change - to a flight we chose not to book in first place due to inconvenient time. Even though it was significantly cheaper. No mention of any part refund…..

@sainsburys received this cauliflower in my on line shop. When I peeled the leaves back it’s smaller than a kiwi fruit 😂 I realise it’s from the basics range but really!!!

@HighwaysWMIDS Whole island was gridlocked again Friday. I work near to the services so was trying to get out of Relay Drive. The traffic was queuing all around the services and back out onto to the motorway island

@DebbiePenver Hi Debbie, Thanks for the tweet. Can you confirm the direction of travel where you are experiencing issues with the traffic light sequencing?

@HighwaysWMIDS is something in hand to fix the issue with the traffic light sequencing on the m42/A5 island? The queues around the motorway services have been ridiculous the last couple of weeks Thanks

@EmiratesSupport I am genuinely shocked! You have changed my flight time to an inconvenient one for an upcoming trip. On checking my original flight hasn’t been cancelled. Indeed I can pay an extra charge to change in back to what I have already paid for. That’s disgusting!

@SDDC our recycling bin wasn’t collected last Wednesday. I’ve emailed and sent a DM but received no response. Not sure when you might collect?

Debbie P gave Ride-Away 1 star via @Trustpilot trstp.lt/YviwqRu09

@stwater Thanks for the update

@DebbiePenver Hi Debbie, there is a burst pipe which is causing supply interruptions in DE11 at the moment. We're really sorry for any inconvenience caused. - Ashley stwater.co.uk/in-my-area/inc…

@stwater we seem to have v low pressure in DE11. Are you aware of the problem? Many Thanks

@derbyshireroads @Derbyshirecc Thanks for the update. The traffic cone that was placed in the hole was a bit of a hazard in the dark

@Derbyshirecc @DebbiePenver @DebbiePenver - Hi, thanks for getting in touch, the pothole job has been allocated to a gang and should be completed today.

@Derbyshirecc I reported a large and dangerous pothole to you a week ago. It’s still not fixed. What’s the current expected time for such repairs? You are going to end up with some big car repair bills including mine!

@Derbyshirecc @derbyshireroads I can see the status when I go past - the huge hole hasn’t been touched. Aren’t repairs to dangerous faults meant to be carried out in 32hrs?

@DebbiePenver Hi Debbie, if you have your reference no. you can check the status of your report here crowd.in/zO98T8 @DerbyshireRoads