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33.7K posts


@AmazonHelp Hi, I spoke to an agent who reassured me the delivery date would update to Saturday when the order was dispatched. Now it says it's dispatched and arriving today (Wednesday. Now what do I do?
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Hello. We're sorry to hear there is an issue with your order, and we'd like to take a closer look into this with you. As we don't have access to account information on social media, please contact us here for further assist: amzn.to/UKContactUS. Please keep us posted, We want to be sure your concern is fully addressed.
-Margret
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@AmazonHelp hiya, I placed an order to specifically arrive on Saturday. I had to revise my payment method, and now my tracking says the order will arrive tomorrow when I am not home. How do I change this please? It's an item limited to 1 purchase so i cant cancel and reorder
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@Se_Railway morning! Do you know the reason for the delays for the 08:06 train from grove park to Cannon St, and the 08:09 to Charing Cross?
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@007jigs @AmazonHelp I think it's just fixed itself.... mine has gone back to normal now
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@AmazonHelp @Emmaaa182 This is happening to me too and with all the items
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@AmazonHelp hiya, I'm trying to order products on Prime but I'm just getting a generic '1 business day after dispatch' message rather than being able to choose or see the estimated date. Why is this? I don't want to order something that might be dispatched in 2mths...
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@FragranceShopUK Thank you. If not please let me know next steps as I have not received any of my order.
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@Emmaaa182 - Let me check with our warehouse team to see if this has been returned back to us please bare with me
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@FragranceShopUK Hiya, I flagged a damaged order that needed to be replaced on 3 Dec and still havent had an update. These are xmas presents that are no longer on offer and I need them to arrive before xmas. I can't get through to anyone on email/chat/phone.
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@FragranceShopUK Hi, yep they are in the pictures but were returned in the damaged parcel by the post office to ensure i got a replacement. Otherwise you would have just received a piece of cardboard.
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@Emmaaa182 - I can see from the images you have provided the CHANEL COCO MADEMOISELLE Eau De Parfum 100ml is show in the images along with the free gift
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@FragranceShopUK All of my items are missing - the post office returned the parcel with the items that were left in it. Can I have a replacement of my full order please.
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@Emmaaa182 - Please can you confirm if you would like a refund or replacement for the missing x 2 items
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@Emmaaa182 - Please either provide your order number or your email request number?
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@Emmaaa182 - Please can you provide me with any email request you may have an i can take a look for you
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@Se_Railway hi, do you have an ETA of when the 08:09 train from Grove Park to London Bridge will arrive/depart?
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Hi, thanks for getting in touch. We apologise for the disruption to your journey. We have checked our website and can confirm that the buses are running, however some services have been disrupted in the Elmers End area. For live arrivals, please visit the website linked here. Thanks, ^EB. tfl.gov.uk/bus/route/54/?…
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@DHLGlobal hello, how do i speak to someone in DHL ecommerce UK? My tracking is saying my parcel is due to be delivered om the 12th and I have tried calls,socials,emails,online forms and chats with zero help
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