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@GWRHelp

We are GWR. Here to help between 06:00 and 23:00 Monday to Friday, and 07:00 and 23:00 at weekends. Your Train adventures start here!

South West, England Katılım Temmuz 2008
403 Takip Edilen732.1K Takipçiler
GWR
GWR@GWRHelp·
@Emmansonjaktrik I'm sorry to hear that. I hope this didn't impact your journey to severely. Have a good evening - Steve
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Jack Hodgson
Jack Hodgson@Emmansonjaktrik·
@GWRHelp Unfortunately your staff member ignored the issue, and they walked straight out the barriers at Basingstoke, it’s a daily occurrence….
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Jack Hodgson
Jack Hodgson@Emmansonjaktrik·
@GWRHelp I’m getting really sick of people not paying for the train and there being no consequences….. 17:38 service from reading to Basingstoke 7 “law-abiding” young men no ticket and no consequences for not having one. Whilst I pay £200 a month. When can I skip paying?
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GWR
GWR@GWRHelp·
@MattFothergill Hi Matthew, I'm sorry to hear this. Please get in touch with our Customer Support team at gwr.feedback@gwr.com - Gordon
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Matthew Fothergill
Matthew Fothergill@MattFothergill·
@GWRHelp standing on Temple Mead platform, we got covered in exhaust soot from one of your trains. How can we claim for cleaning expenses or replacement garments if they won’t clean. 4 items of clothing affected.
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GWR
GWR@GWRHelp·
@adlam_stev34241 Hi Steve, this service is still scheduled to run, it is anticipated that it will be delayed between Bath Spa to Cardiff Central however I'm afraid. You can view updates for this service at: gwr.com/check -Julia
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Steve adlam
Steve adlam@adlam_stev34241·
@GWRHelp Will the 18.10 Southampton Central to Salisbury run
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GWR
GWR@GWRHelp·
⚠ Travel Update - 23/03 ⚠ Due to a road vehicle colliding with a bridge between Bath Spa and Westbury, the line is blocked. Train services running through these stations may be cancelled or delayed. Disruption is expected until 13:45. Check your journey at gwr.com/check and follow us for updates.
GWR tweet media
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GWR
GWR@GWRHelp·
@krehkowni Good afternoon. Having checked this route. This disruption is due to planned engineering works. Apologies for the inconvenience caused - Steve
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Carl
Carl@krehkowni·
@GWRHelp Barnstaple - Exeter is rail replacement bus all day can I ask what the issue on the line is?
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GWR
GWR@GWRHelp·
@Aaliyah64093719 Hi there, sorry to hear this. This is due to a vehicle striking a bridge so all trains are stopped until Network Rail can assess the damage - Kathy
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Aaliyah
Aaliyah@Aaliyah64093719·
@GWRHelp we are currently stuck in Keynsham. Is there any trains that can stop for us in the direction of London?
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GWR
GWR@GWRHelp·
@juoig7799 Hi there, sorry to hear this. I'll get this reported for you - Kathy
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Juo (They/Them) 𓅃
Juo (They/Them) 𓅃@juoig7799·
Just disembarked the 387 170 at Reading, and oh no! The air conditioning and reading lights were not working on the train! Seems like some sort of power issue! @GWRHelp
Juo (They/Them) 𓅃 tweet media
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GWR
GWR@GWRHelp·
@mmaryJ Good morning, thanks for getting in touch. Our cheapest available fares will be advertised when searching on gwr.com . We would not have any cheaper fares than those being advertised I'm afraid. - Noah
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Jill D 🅾️ -ve
@GWRHelp Is there a a cheaper day/time to travel from Reading to Truro (return) mid June? I don’t mind when I travel but all your prices look the same
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GWR
GWR@GWRHelp·
@NoMorePronouns Hi there, I've popped you a DM via X with what my colleague sent over to you - Kathy
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Peaked 🦖
Peaked 🦖@NoMorePronouns·
@GWRHelp Thanks Rose. I didn’t receive a response at 13:50. Could you resend? Was that a DM or to my email address? Thanks
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Peaked 🦖
Peaked 🦖@NoMorePronouns·
Hi @GWRHelp I’ve just been asked to update your app & sign in. The app is saying I need to enter a valid email address (it is). I’ve tried to reregister but am told that my (apparently invalid) email address is already registered. I’ve tried resetting my p/word. No email! Help!
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GWR retweetledi
Network Rail Wessex
Network Rail Wessex@NetworkRailWssx·
🗓️THIS SATURDAY we begin our upgrade work on the railway from Portsmouth Harbour to Havant and Fareham 🚏🚌Buses will replace trains on the line so please make sure to check before you travel 🔗To find out more about the work we're doing, please visit networkrail.co.uk/our-work/our-r…
Network Rail Wessex tweet media
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GWR
GWR@GWRHelp·
@KittyBurnett17 Thank you. You can claim a full refund if you bought your ticket from us via this link refunds.gwr.com. Please select "Service Cancelled/Disrupted" as the reason - Kathy
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Kitty Burnett
Kitty Burnett@KittyBurnett17·
@GWRHelp I was not able to use my ticket yesterday due to disruptions and had to make other travel arrangements to get to London from Exeter. My ticket says it is not refundable. I had to scan it to get through the barriers at EXT however. Would you be able to help me with this?
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GWR
GWR@GWRHelp·
The railway, its stations, and the trains that serve them are powerful drivers of economic growth, community prosperity and regeneration. Those are the findings from our new report, led by Development Economics, that we published today. From school and college, to first jobs, careers and leisure, the railway shapes how people live their lives – influencing where they live, where they work and the opportunities open to them. This report shows that at the heart of the railways are the people getting on and off trains every day, and we’re so proud of the progress that’s being made. Read our report at gwr.com/about-gwr/what…
GWR tweet media
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GWR
GWR@GWRHelp·
@NoMorePronouns Good morning, thank you for getting in touch. I can see that we responded to your direct message yesterday at 1350. Please do check this and let me know if the information in the message sent has not helped - Rose
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Peaked 🦖
Peaked 🦖@NoMorePronouns·
@GWRHelp Hi @GWRHelp I have now sent several DMs as requested but none have been answered. Please can someone help?
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GWR
GWR@GWRHelp·
@comradeforhire No worries, thank you for letting me know! I'll get it reported to the team just in case - Rose
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GWR
GWR@GWRHelp·
@comradeforhire Hi there, I am sorry to hear that. Please may you confirm how long the screens have been down? Sometimes, these screens will update and can take a few moments to reboot fully - Rose
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lydia (she/her)
lydia (she/her)@comradeforhire·
@GWRHelp none of the platform boards are showing any info at Tilehurst btw
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GWR
GWR@GWRHelp·
@freebyMAF Hi there, thank you for getting in touch. Services are running from Totnes to London Paddington, though some disruption is expected until 0630. Please check your journey before you travel at GWR.com/Check - Rose
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Mark
Mark@freebyMAF·
@GWRHelp morning ! Are Totnes / Paddington trains running on time this morning ??
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GWR
GWR@GWRHelp·
@freebyMAF You're welcome. We are online from 6am. Thanks - Emma
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Mark
Mark@freebyMAF·
@GWRHelp Thanks Emma. What time are you open tomorrow ?
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Mark
Mark@freebyMAF·
@GWRHelp hello. Is the line between Totnes and newton abbot clear now ? I’m hoping to catch the 706am tomorrow morning from Totnes to London Paddington. Thanks
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