GWR

@anonymouse_589 Hello there, thank you for letting us know. I will let the station team know - Rose

@GWRHelp this is on gate 2 at Maidenhead. There's a nut loose and one missing

✅ Travel Update - 16/05 ✅ Following trespassers on the railway at Lostwithiel, the line is now open. Train services running through this station are now running normally. Check your journey at gwr.com/check and follow us for updates.

@jamesmo78239241 Hi there, thank you for your message. Please can you DM us so that we can help? Thanks - Emma

@GWRHelp currently stuck outside Bath without an update? Coming from Salisbury. Update?

@soniamaya81 Hi there, this service is showing as running as scheduled. Thank you - Emma

@GWRHelp is the 12.18 from Furze Platt running?

⚠ Travel Update - 16/05 ⚠ Due to trespassers on the railway at Lostwithiel trains have to run at reduced speed. Train services running through this station may be delayed. Disruption is expected until 13:00 Check your journey at gwr.com/check and follow us for updates.

⚠ Travel Update - 16/05 ⚠ Due to a tree blocking the railway between Swindon and Chippenham the line towards Bath Spa is blocked. Train services running through these stations may be cancelled or delayed. Disruption is expected until 13:45 Check your journey at gwr.com/check and follow us for updates.

Hi there, I am sorry to hear that. Many train tickets are flexible, allowing customers greater choice. This does mean, however, that some services can become unexpectedly busy. We do all we can to ensure the busiest known services have a greater capacity and we use all available carriages where possible. We always intend for our seat reservation systems to be in operation; however, this is not always possible due to unforeseeable circumstances. If you have a reservation and can't sit down, compensation is available here: railhelp.co.uk/gwr/make-a-com…. Please include photos of your ticket and reservation, as well as details of which stations you had to stand between - Rose

@GWRHelp on the 9.51 from Moreton in Marsh to London. The reservation lights are not working so a free for all for seats and instead of 9 carriages this is a 5 carriage train. 2 major demos in London today and the FA cup final at Wembley. Total chaos and we’re only at Oxford.

@AsherDutchie No worries! - Rose

@GWRHelp Brilliant thank you!!!

Hey @GWRHelp Are the FC seats declassified in the Cardiff to Portsmouth turbo’s?? I don’t wanna sit down in the FC section and then get in trouble 😅

@BradleyJamieS No worries! - Rose

@GWRHelp I appreciate you getting back to me so fast! Sounds like GWR need more rolling stock haha. Thanks again :)

@GWRHelp Just wondered why a few of the Portsmouth-Cardiff services are only 2-3 carriages, maybe 4 if we’re lucky. This is a very busy route (at least each time I travel). Today it’s only 2 carriages with standing room only.

@richboyland Hi there, thanks for getting in touch. I'm glad to hear our train manager is providing some good customer service and keeping you informed. I shall pass on your kind words :) - Noah

@gwrhelp On the 1726 Reading to Bristol Temple Meads. Really impressed by the Train Manager, he sincerely apologised for leaving a minute late! Perhaps you can pass a message on.

@Boysy_House_No1 Hi there, thank you for your message. Please can you DM us so that we can help? Thanks - Emma x.com/messages/compo…

@GWRHelp my other half has left my boys backpack on a train to Swansea from Paddington which is running now! It stopped in Reading around 15 minutes ago. Best way to get resolved as quickly as possible?

Thanks so much for taking the time to share this. We’re really pleased the team at Par were able to help make the connection easier for passengers travelling to Newquay, despite the disruption earlier in the journey. We know delays are frustrating, so it’s always appreciated when staff go the extra mile to help customers continue their journeys as smoothly as possible. I’ll make sure your kind feedback is passed on. 👏 - Cece

Wrong line working at Par! As it's running 30 minutes late, the 16:05 (1C80) from Paddington to Penzance used Platform 2 at Par to make things easier for passengers going to Newquay. The 16:16 (2N20) was held for it and departed 25 minutes late. Well done, @GWRHelp. 👏

@OxonRedKite Hi Paul. I'm afraid the next two services have been cancelled due to a broken-down train. The 1746 is scheduled to be the next available service - Cece

@GWRHelp - are the next two trains from Oxford to Moreton-in-Marsh both cancelled???

@IanEwen Hi there Ian, yes most services will call at Bath Spa, Chippenham and Swindon 🙂 - Noah

@GWRHelp Will this call at Swindon ?

In 2003, the last direct daily train ran between Bristol and Oxford. On Monday, we're bringing them back. Two iconic cities. Eight services a day. One hour and eight minutes. This is what rail can do.

@PhilipSmith2025 Hi there, sorry to hear that. If you have a reservation and can't sit down, compensation is available here: railhelp.co.uk/gwr/make-a-com…. Please include photos of your ticket and reservation, as well as details of which stations you had to stand between - John

@GWRHelp terrible overgrowding on your 14.36 departure from London Paddington!

@Public_Eye_XVA Hi there, thank you for this message of praise. I will make sure this is passed on to the staff in Bath. - Ava

Heading into town for a reunion dinner in the City this evening. My thanks to @GWRHelp station staff at Bath who held gate open👍 Quite a number of fraudsters @Heidi_Labour with invalid tickets on PAD train incl "friend bought ticket using his railcard"🤦‍♂️GWR staff firm & fair👏

@JuoPosts Staff on board will be able to report it if you let them know. This will ensure a much quicker resolution - John

@GWRHelp I think you should at least report that to the depot so that it can be fixed when the train goes out of service tonight!

Finished college, back onto the train and need to wee... Oh No! The toilet on @GWRHelp 2H27, 11:30 Henley on Thames to Twyford, 165118 is blocked and there was a big shit in the toilet! Quelle horreur!