GWR

@Emmansonjaktrik I'm sorry to hear that. I hope this didn't impact your journey to severely. Have a good evening - Steve

@GWRHelp Unfortunately your staff member ignored the issue, and they walked straight out the barriers at Basingstoke, it’s a daily occurrence….

@GWRHelp I’m getting really sick of people not paying for the train and there being no consequences….. 17:38 service from reading to Basingstoke 7 “law-abiding” young men no ticket and no consequences for not having one. Whilst I pay £200 a month. When can I skip paying?

@MattFothergill Hi Matthew, I'm sorry to hear this. Please get in touch with our Customer Support team at gwr.feedback@gwr.com - Gordon

@GWRHelp standing on Temple Mead platform, we got covered in exhaust soot from one of your trains. How can we claim for cleaning expenses or replacement garments if they won’t clean. 4 items of clothing affected.

@adlam_stev34241 Hi Steve, this service is still scheduled to run, it is anticipated that it will be delayed between Bath Spa to Cardiff Central however I'm afraid. You can view updates for this service at: gwr.com/check -Julia

@GWRHelp Will the 18.10 Southampton Central to Salisbury run

⚠ Travel Update - 23/03 ⚠ Due to a road vehicle colliding with a bridge between Bath Spa and Westbury, the line is blocked. Train services running through these stations may be cancelled or delayed. Disruption is expected until 13:45. Check your journey at gwr.com/check and follow us for updates.

@krehkowni Good afternoon. Having checked this route. This disruption is due to planned engineering works. Apologies for the inconvenience caused - Steve

@GWRHelp Barnstaple - Exeter is rail replacement bus all day can I ask what the issue on the line is?

@Aaliyah64093719 Hi there, sorry to hear this. This is due to a vehicle striking a bridge so all trains are stopped until Network Rail can assess the damage - Kathy

@GWRHelp we are currently stuck in Keynsham. Is there any trains that can stop for us in the direction of London?

@juoig7799 Hi there, sorry to hear this. I'll get this reported for you - Kathy

Just disembarked the 387 170 at Reading, and oh no! The air conditioning and reading lights were not working on the train! Seems like some sort of power issue! @GWRHelp

@mmaryJ Good morning, thanks for getting in touch. Our cheapest available fares will be advertised when searching on gwr.com . We would not have any cheaper fares than those being advertised I'm afraid. - Noah

@GWRHelp Is there a a cheaper day/time to travel from Reading to Truro (return) mid June? I don’t mind when I travel but all your prices look the same

@NoMorePronouns Hi there, I've popped you a DM via X with what my colleague sent over to you - Kathy

@GWRHelp Thanks Rose. I didn’t receive a response at 13:50. Could you resend? Was that a DM or to my email address? Thanks

Hi @GWRHelp I’ve just been asked to update your app & sign in. The app is saying I need to enter a valid email address (it is). I’ve tried to reregister but am told that my (apparently invalid) email address is already registered. I’ve tried resetting my p/word. No email! Help!

🗓️THIS SATURDAY we begin our upgrade work on the railway from Portsmouth Harbour to Havant and Fareham 🚏🚌Buses will replace trains on the line so please make sure to check before you travel 🔗To find out more about the work we're doing, please visit networkrail.co.uk/our-work/our-r…

@KittyBurnett17 Thank you. You can claim a full refund if you bought your ticket from us via this link refunds.gwr.com. Please select "Service Cancelled/Disrupted" as the reason - Kathy

@GWRHelp GWR

@GWRHelp I was not able to use my ticket yesterday due to disruptions and had to make other travel arrangements to get to London from Exeter. My ticket says it is not refundable. I had to scan it to get through the barriers at EXT however. Would you be able to help me with this?

The railway, its stations, and the trains that serve them are powerful drivers of economic growth, community prosperity and regeneration. Those are the findings from our new report, led by Development Economics, that we published today. From school and college, to first jobs, careers and leisure, the railway shapes how people live their lives – influencing where they live, where they work and the opportunities open to them. This report shows that at the heart of the railways are the people getting on and off trains every day, and we’re so proud of the progress that’s being made. Read our report at gwr.com/about-gwr/what…

@NoMorePronouns Good morning, thank you for getting in touch. I can see that we responded to your direct message yesterday at 1350. Please do check this and let me know if the information in the message sent has not helped - Rose

@GWRHelp Hi @GWRHelp I have now sent several DMs as requested but none have been answered. Please can someone help?

@comradeforhire No worries, thank you for letting me know! I'll get it reported to the team just in case - Rose

@comradeforhire Hi there, I am sorry to hear that. Please may you confirm how long the screens have been down? Sometimes, these screens will update and can take a few moments to reboot fully - Rose

@GWRHelp none of the platform boards are showing any info at Tilehurst btw

@freebyMAF Hi there, thank you for getting in touch. Services are running from Totnes to London Paddington, though some disruption is expected until 0630. Please check your journey before you travel at GWR.com/Check - Rose

@GWRHelp morning ! Are Totnes / Paddington trains running on time this morning ??

@freebyMAF You're welcome. We are online from 6am. Thanks - Emma

@GWRHelp Thanks Emma. What time are you open tomorrow ?

@GWRHelp hello. Is the line between Totnes and newton abbot clear now ? I’m hoping to catch the 706am tomorrow morning from Totnes to London Paddington. Thanks