GuardianRec | Asset Recovery Experts

I had Kraken and someone got into my account and mad purchases, which were funded from my bank account. They were able to make the purchases and then have the email notices blocked so I did not see the purchases. I fortunately logged into my kraken account and saw the purchases and and that a new wallet was added. I was very lucky to catch this and stopped the transfer out. Kraken was absolutely horrible about the situation and refused to divulge anything. Said they only way they would say anything was for me to go file a police report and give them the case number before they would consider telling me anything. They pushed hard to have me signa letter stating I was solely responsible for the hack and that Kraken was free of any liability in this hack. I refused to sign the letter accepting any responsibility in the hack. I was able to sell the bought shares of XRP and had to come up with a small amount to cover the purchases. The money had not been transferred yet from my bank account to kraken, to cover the buys that were made. I was very lucky that I happened to log into my kraken account when I did and catch the thieves. Sorry to hear about your incident as well.

It shows the money, but I can’t reach it. They say they are working on it. The moment it is recovered it will be locked. •

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