HBL Customer Care

@nusratali1984 Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@HBLCare Online support helped nothing, branches visits proved a waste of time and sending emails were zero even. I have been having a salary account for around 15years in hbl. Using gold Visa card and now disappointed at the inefficiency of the support.

@HBLCare Credit card blocked saying some fraudulent activity. There was no such activity. It occurred when your logo upgrade going on. Did contact the support , visited the branch, wrote an email but found no efficient or informed channel to solution

@itz_farii Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@HBLCare یہ آپکے بینک کو کیا ہو گیا ہے۔ اتنا غریب ہو گیا ہے کہ اب میری تنخواھ بھی کھا گیا۔ اگر میری تنخواھ کل تک مجھے نہیں ملی تو آپ پر ، آپکے بینک پر اور بینک کے مالک سب پر مقدمہ کر لینا ہے میں نے۔ اور ہرجانہ بھی ۔ صرف کل دوپہر 2 بجے تک کا وقت ہے

@omareziz Hi, let us check and get back to you as earliest. Your patience will be highly appreciated.

@HBLCare @HBLPak as expected no response for the past two days.

just get easypaisa and standard chartered accounts. get rid of meezan and sadapay/nayapay. hbl is also good.

@MZeeshan784 Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

Another day. Same bank, same branch and of course same services. Wow..... @HBLCare @HBLPak @StateBank_Pak

@Chandgujjar Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@AdreesTaj92 Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@HBLCare @HBLPak #Disappointment #basicCustomerService

@Haamid_khan Hi, we are glad to know that your issue has been resolved. Thank you for contacting us, please feel free to reach out us in future if you need any assistance.

@HBLCare THANKS , I have received the statement just now.

@HBLCare lodged a complaint on 11 March 2026 #E1103262106 " for not receiving Cared card statement for the month 0f March by Email." and no way to verify the expenses. Till today no response. Kindly look in to it

@NapQayyum Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@StateBank_Pak @CMShehbaz @HBLPak @HBLCare The staff at the HBL Nishtar Colony branch have been consistently misbehaving with pensioners over 70 years old, asking them to get forms attested by an 18th-grade officer.

@Uxknow2 Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@HBLCare It has been more than 48 hours, but the biometric verification exception process is still not completed in my HBL app. I have already contacted your support multiple times, but my issue remains unresolved. This delay is causing inconvenience as I am unable to proceed the trf.

@HBLCare Dear HBL Support, I have been facing biometric verification failure on the HBL App for the last 18 days. I have contacted your helpline every single day, but my issue is still not resolved. Today, after several calls, I was finally given a complaint # C1103260274

@ChRehanTahir1 Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

I am facing issue in using HBL mobile APP from the last few days.! @HBLCare Plz resolve my issue asap.. Thank U.

@Fiza9559 Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@HBLCare I opened my hbl mobile app after a long time, it says my device isn't registered, biometric isn't working, it asks for OTP. After OTP, what do we have to enter? Can it work without entering CNIC or debit card no?

@omareziz Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@HBLPak @HBLCare @HBLCare please check if you can do something about this

Hello. The HBL @ Work Account is tailored for organizations to facilitate the efficient opening of employee accounts and the digital distribution of salaries and pensions. If you wish to open an HBL @ Work Account, please consult with your employer or organization first, as the request to initiate the account must come from them to HBL. For the details of HBL@Work Account, please visit the link mentioned below. hbl.com/business/busin…

@HBLPak @HBLCare السلام علیکم میری سیلری کرنٹ اکاؤنٹ میں آتی ھے. میں HBL@work اکاؤنٹ کھلوانا چاہتا ہوں۔ کیا میرا موجودہ کرنٹ اکاؤنٹ HBL@work اکاؤنٹ میں تبدیل ہو سکتا ھے یا نیا اکاؤنٹ بنوانا ہو گا؟؟ مکمل پراسس بتائیں۔۔۔

@zoraizzj Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@HBLCare why is tap to pay not working?

@Haamid_khan Hello, we have forwarded your concern to the relevant department. Your patience will be highly appreciated. If you have any further questions, please feel free to contact us via DM.

@HBLCare Yesterday on Monday ,16th March in the evening I received an Email ,I thought my issue is resolved but the Statement of Feb 2026 sent to me again. Please escalate this issue to some expert level and resolve the issue as to ease me for timely payment.

@Uniquesensess Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@HBLCare I have not received my vouchers, which I have to receive after redeeming the reward points. No help from your side. @HBLPak

New SMS Code for transactions! Stay updated with HBL's new code 14250 for all your banking transactions. During this transition, you will receive updates from both the codes, 4250 and 14250

@calmehafsaqasim Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@HBLCare I sent money, the transaction was successful but it is not in my statement. Why??