HBL Customer Care

@Fehmiii_83 Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

Dear HBL, on Saturday my balance disappeared and PKR 50,000 negative balance appeared on the app. After helpline calls, branch visit & biometric verification, the issue is still unresolved after 48+ hours. My funds remain inaccessible. Please resolve urgently. @HBLCare

@AwaisAwan101 Hi, we are sorry for the inconvenience caused. Kindly inbox your details so that we may assist you further accordingly.

Dear Valued Client, all HBL Services of your account will be unavailable May 15, 10:00 PM- May 18, 9:00 AM due to system upgrade. Why this happens @HBLCare @HBLPak @StateBank_Pak ???

@peerasim Hi, please be informed that you have been responded via DM. For any further concerns, we kindly request that you continue the conversation there. This will help us assist you more effectively. We appreciate your understanding and cooperation.

@HBLCare @HBLPak wake up please I am sending DM to you for the last five days @StateBank_Pak

@HBLPak no one replying for the last five days on DM too where I will go for suicide please confirm @StateBank_Pak

@AsadAwan540 Hi, we apologize for the inconvenience caused. Kindly DM the details of your query along with your contact details so that we may assist you further accordingly.

@Fehmiii_83 @HBLCare I'm also facing the same error

@mushi83 Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

Salam; Meri mobile app say fee bill pay nahen ho raha hy say" your transaction cannot be processed due insufficient balance; but I have enough balance to pay the fee bill. Please resolve the issue ASAP. Thanks @HBLCare

@raza255 Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@HBLCare پچھلے کئی دنوں سے میرے ایچ بی ایل اکاؤنٹ کا بیلنس منفی میں آ رہا ہے جو ابھی تک ٹھیک نہیں ہوا ۔جو سیلری آئی تھی وہ ریورس ہو گئی ہے جس کی وجہ سے اکاؤنٹ منفی میں چلا گیا اوروں کو بھی یہ مسئلہ درکار ہے مہربانی فرما کر جلدی یہ مسئلہ درست فرمائیں

Hello, thank you for your query. We acknowledge your concern and have already shared guidance and information with you via DM. For any further concerns, we kindly request that you continue the conversation there. This will help us assist you more effectively. We appreciate your understanding and cooperation.

- @HBLCare service is the worse. I requested a debit card upgrade. The branch permanently blocked my card to apply for a new one. Two months later, no card. Branch says it's applied; helpline says there's no record. What should I do?

@Arshad_Qureyshi Hi, we apologize for the inconvenience caused. Kindly DM the details of your query along with your contact details so that we may assist you further accordingly.

@Fehmiii_83 @HBLCare @HBLPak دنیا میں گناہوں کی سزا ملنا کا محاورہ حبیب بنک میں اکاونٹ کھولنے سے سمجھ اتا ہے - یہ گناہ پینتیس سال پہلے کیا تھا سزا اب بھگتنا شروع کی ہے

ہفتے کی شام HBL ایپ کھولی تو اکاؤنٹ کی رقم غائب اور 50 ہزار منفی بیلنس! 20 منٹ کال کے بعد جواب ملا:“پیر کو مسئلہ حل ہوگا۔” پیر کو پتا چلا مسئلہ صرف ایک شخص کا نہیں۔ بائیومیٹرک اور 24 گھنٹے بعد بھی رقم غائب ہے۔ گھر میں ایمرجنسی ہو تو انسان اپنے ہی پیسوں کے لیے کہاں جائے؟

@Arshad_Qureyshi Hi, we apologize for the inconvenience caused. Kindly DM the details of your query along with your contact details so that we may assist you further accordingly.

@Fehmiii_83 @Enlightwords @HBLCare @HBLPak بد ترین سروسز میں ایوارڈ کا حقدار بنک ہے لیکن پاکستان میں تو ٹیلنٹ کی قدر ہی نہیں

Hello, thank you for contacting HBL. We’ve reviewed your complaint and received the following feedback from the relevant department: (Regarding your complaint no C0605261191 There is no issue related to HBL digital banking found, Please check again and share screen shoot of error on Customer.complaint@hbl.com). We hope this clarifies the matter for you. If you need any further assistance, please do not hesitate to reach out to us. Thank you for your patience and understanding.

@HBLCare It’s been more than a week and my complaint is still unresolved Dear Customer your complaint C0605261191 is still in process. We will update you no later than 3 working days. For details please call 111-111-425

New SMS Code for transactions! Stay updated with HBL's new code 14250 for all your banking transactions. During this transition, you will receive updates from both the codes, 4250 and 14250

@Miannasirch Hi, let us check and get back to you as earliest. Your patience will be highly appreciated.

@HBLCare Check email ND solve my problem please

ڈئیر ٹیم پلیز مسئلہ حل کروایا جائے..! فون چینج کیا پاسورڈ بھول گیا تھا۔ بینک مینیجر کہتا ہے میل کرنی پڑے گی ہیلپ لائن پر کال کرتا ہوں کہتے ہیں بینک سے سہی ہوگا۔ ایک ہفتے سے کاروبار ڈسٹرب ہوا پڑا ہے۔ @HBLPak

@peerasim Hi @peerasim, please be informed that you have been responded via DM.

@HBLCare it's more than 24 hours no response as per guided for urgent help by you

@Amjad_Vehniwal Hi, we are sorry for the inconvenience caused. Kindly DM your details so that we may assist you further accordingly.

@HBLCare @nasirgabol_LFC Why the hell you returned our salaries and not fixing the issue now?

30 minutes on hold with @HBLPak and counting... This is unbelievable. @HBLCare

@asadzaidi38844 Hi, we are sorry for the inconvenience caused. Kindly inbox your details so that we may assist you further accordingly.

@HBLCare dear HBL am unable to sign up on my ios device, any second option to sign the account and update my bank services?

@JayshKhan Hi, we are sorry for the inconvenience caused. Kindly inbox your details so that we may assist you further accordingly.

@HBLPak @HBLCare Since the March 6 system migration, mobile app CNIC verification failed. 15+ complaints filed over 2 months. My home branch refuses digital support. Other branches operating on the old system cannot locate my account due to its migration to the new system.

@Dervesherobbani Hi, we are sorry for the inconvenience caused. Kindly inbox your details so that we may assist you further accordingly.

@inspirdanalyst @HBLCare most pathetic banking system. My complaint will be resolved after 63 days. A shocking comment received from their customer care center.

Pakistan 🇵🇰 which bank gives the best daily banking experience? Based on: • Fast transfers • Mobile app • Online payments • Support Vote below 👇 🔘 Meezan Bank 🔘 HBL 🔘 Bank Alfalah 🔘 Faysal Bank 🔘 UBL 🔘 MCB Bank 🔘 Allied Bank 🔘 Askari Bank

@SyedAli44285003 Hi, please be informed that you have already been responded via Twitter DM.

@HBLCare Waiting for your response

It’s been 3 years of struggling with @HBLPak to release my 240k PKR. Despite submitting all evidence, there is zero resolution. Branch and helpline staff keep passing the buck while I suffer. This is no way to treat customers! 📢 ​@StateBank_Pak @HBLPak #Justice @HBLCare

@SyedBasitKazmi Hi, we are sorry for the inconvenience caused. Kindly inbox HBL Accountholder's details so that we may assist them further accordingly.

@HBLCare Hi, one of my family member lost amount to scam that happened at HBL App. we reached local branch and escalated issue with FIA but nothing happened. Bank should be first step to provide proper security to customer and compensate in case of loss but except call nothing done yet.