Haslemere Commuter

@hammerdivone @SW_Help @swtrains_watch Understand that the reason for not having advance tickets may be journey time related - however Winchester is 55 minutes from Waterloo (less than journey to Liphook and roughly equal to Haslemere) though advance tickets are sold on that route.

@SW_Help @SW_Help 30 hours, still waiting for an answer. Seriously how difficult is it for you to answer a question about available fares on your own website? If you are awaiting colleagues then give them a kick and tell them sort themselves out! @swtrains_watch

@SW_Help I appreciate I asked a really difficult question but given it's your website I'd expect you to know the answer & respond within 9 hours. If you don't know the answer then perhaps you could ask someone who does, as your profile says you "...answer your questions"???

@wightlinkferry As a multilink holder regularly going back and forth to the Isle of Wight it is quite disappointing that the last Cat from Portsmouth is at 16:15 - this is utterly useless for commuters

We’re starting 2021 with more sailings! From Monday, 4 January, there will be earlier and later FastCats linking Portsmouth and Ryde and more weekend sailings between Lymington and Yarmouth. ➡️ bit.ly/2VBl4jx

@SW_Help What is the formation of the 10:45 PMH-WAT tomorrow, please?

@SW_Help please could you provide me with the formation of the 0800 Waterloo to PMH tomorrow?

@RexKram55112378 Out of interest - any idea why 1P01 is run? Seems strange to have a service leaving Waterloo as late as 00:50

@HSLcommuter You could be right.😉

My latest ever booked finish tonight as I’m doing the 02D32 Fratton to Portsmouth, and the first time I’ve ever worked 1P01 after a decade as a guard.😂

Making good use out of my new @SW_Help season ticket thanks to the @AshValeCommuter changeover method

@SW_Help Lovey - thanks AJ

@HSLcommuter Hi, this is scheduled to be a 12-car 450 service (Blue). We have not been advised of a reversed formation for this service, so cycle spaces (2) will be in coaches 3, 7 & 11 ^AJ

@SW_Help Please could you provide me with the train formation of the 16:23 HSL-PMH and which coach the bike racks are in?

Very good service this morning from @GWRHelp - would be good to have these trains on the Waterloo to Portsmouth line...

@timbo2050 Fortunately not! Just making use of my gold card free tickets...

@HSLcommuter Are you back into london once again?

@SW_Help Would just like to pass on my thanks to Toby, your guard on the 16:20 Waterloo to Exeter - exceptional service walking through the train checking if any customers need any help with their journey due to the delays - extremely impressed @swtrains_watch

@British_Airways No worries, thank you Khalil - DM sent

@HSLcommuter I'm sorry for the delay in getting back to you. If you can send us a DM with your full name and booking reference we'll see if we can help you with this. Just so you know, we may need to ask some additional security questions. Khalil twitter.com/messages/compo…

@British_Airways - promised a call back by your call centre 3 weeks ago regarding making a booking using a voucher, still no response and can not get through on phone. Please could you assist.

@Sarah99Linc @the1knownasimon @swtrains_watch @ehmur @grantshapps @CommonsTrans Yes you can backdate to 17/03 providing you did not use your ticket in that window. You should do this by emailing SWR customer services with your route change details (make it explicitly clear that you would like this actioned from 17/03)

@HSLcommuter @the1knownasimon @swtrains_watch @ehmur @grantshapps @CommonsTrans Wow that’s better than I got. Can I back date the change/cash in to 17/4 though? Also, sorry to be a pain. How does it work? Do I have to go to the station to change the ticket type and then cash it in or can it all be done online-sooo greatful for your help by the way!!!!

Given the exceptional circumstances I've arranged for refunds on ADVANCED TRAIN 🚃 TICKETS purchased, as well as SEASON TICKET holder refunds for time ⏰ unused. Please contact your train operator for details. Please share to spread the word and help everyone #StayHomeSaveLives

@SW_Help @Hammered1966 @SW_Help Will statutory interest of 8.10% be paid should the refund take over 14days? @swtrains_watch @ABCommuters @grantshapps gov.uk/late-commercia…

@Hammered1966 Hi, refunds will processed from the last date of use. Our finance department is currently very busy and not fully operational following government advise. Refunds will take longer to be received. ^MC

@SW_Help hi, would you be able to advise when we can find out about season ticket refunds and confirm they will be back dated? I requested a refund over two weeks ago and haven’t heard anything yet. Thanks very much

@Sarah99Linc @swtrains_watch @ehmur @grantshapps @SW_Help @CommonsTrans You can avoid being £000s out of pocket by looking into changing the route of your ticket as below (even if you won’t use the new ticket regularly) twitter.com/hslcommuter/st…

@ehmur @grantshapps @swtrains_watch @SW_Help Same here! Don’t see why they can’t just extend the annual season ticket by the length of the lockdown. Everything they are offering leaves customers £1000’s out of pocket! @CommonsTrans

@grantshapps @swtrains_watch @grantshapps Thank you for this. I understand that SWR are unable to process any refunds on season tickets, meaning many customers are £000s out of pocket in a time where many are furloughed (they are also still charging an admin fee) - might you be able to follow up, please?