Holiday Inn Express by IHG

@JacobJiLG Hi, Jacob. Can you send us more details about your experience via DM on Instagram ihg.co/6013B8Rfu3 or Facebook ihg.co/6015B8RfuP so we can look into this?

I have IGH Traveler Rewards/Miles @HIExpress "Holiday Inn Express" accumulated since 2023. I am a frequent valued customer never lost a deposit or hurt a room. Rich Man Dives went to literal Hell forever for acting like that to Lazarus, like the Holiday Inn Express, Omaha, Nebraska Cuming Street (Carter Lake, Ia area Abbot Drive) treated me at the door. #LynchMobbed

@AyanaJones678 Thank you for reaching out, Ayana. Can you please send us a DM on Instagram ihg.co/6017B8RLZF or Facebook ihg.co/6018B8RLZ2 so we can look into this?

@HIExpress I am waiting for management to contact me about a stay I had. I need help please!

@SalkinTalkin Hi, Jeff. Thanks for reaching out! The symbol you're referring to represents an elevator.

@TallentireMedia We're thrilled to hear about your positive experience at Holiday Inn Express Manchester Airport. It's always our aim to provide a warm welcome to our guests. Your kind words have been shared with the team. Thank you for choosing IHG!

Just a quick post to say how impressed I was by the staff at Holiday Inn Express @HIExpress Manchester Airport. Everyone I encountered last night and this morning was pleasant, helpful and polite. As tired passengers arriving off a late flight it was much appreciated

@LLMercantile We love hearing that you had such a lovely stay! It's always great to know that our staff went above and beyond, thank you ✨ We look forward to welcoming you again!

@HIExpress Your location in St. Louis, MO at MidAmerica Plaza is TOP NOTCH! Everyone has went above and beyond, plus the breakfast was quite delicious. I’ll definitely stay here again.

@badbake_offgrid We're truly sorry to hear about your experience. Could you send us a DM so that we can look into this further for you? twitter.com/messages/compo…

The @HIExpress we stayed at tried to charge us a $100 pet fee AFTER THE FACT, because the housekeepers apparently "found evidence" that we had a pet with us. EXCUSE ME?! Check your damn cameras before you take the word of your obviously lying staff! I own a husky, ALL MY CLOTHES HAVE PET HAIR ON THEM. They reversed the charge but gotta make you wonder how often they are pulling that crap!

@djorkacrep Hello, this is concerning to hear. Please send us a DM with your reservation details so we can look into this for you.

@HIExpress Washington D.C be worried about your orders delivered to this hotel It is lost at reception and the management doesn't care about it A guest

@yasmeenb2 We're sorry to hear about your experience, Yasmeen. We understand your concern and apologize for the inconvenience caused. Please send us a DM with the details of your booking, so we can look into this for you.

@HIExpress warning. Don’t book the Manhattan Midtown West property. Booked a refundable rate, canceled with MONTHS to spare during the cancellation period..no refund weeks later. Contacted IHG x2 who say it’s up to the property manager who seems to be MIA not responding to IHG.

@SuzyLFL We'd like to look into this. Can you send us a DM on Instagram ihg.co/6019BB2yLN or Facebook ihg.co/6011BB2yLf?

@HIExpress I just left holiday inn Saltillo aeropuerto in Saltillo México. It is shameful. Only one elevator working. The other broken. We were on floor 9, I asked for a change and they gave us a room with no AC working and in this conditions. Never again in any Holiday inn.

@harrisonjuddX As your concerns are already documented under the case number, we recommend continuing coordination with the hotel management, who are best positioned to address it thoroughly. You may reach them at 540-609-5700 or via email at JPRICE@KALYANHOSPITALITY.COM for further assistance.

@HIExpress I am not set up for that. Please refer to Case# 10592237743

🚨IHG Alert! Denial of service to the elderly. Cancer patients next? I first became familiar with IHG hotels three years ago when I traveled halfway across the country and spent nearly two months in cancer treatment far from home. The excellent hotel I stayed in was an IHG hotel and so I became a member. Fast forward to two weeks go. I was once again traveling across the country for another stressful and important life event. After driving all day across many states I arrived at a Holiday Inn Express where I had stayed two months earlier. It was wonderful then, and I was looking forward to another stay. I was greeted by a young girl, slouched in her chair. She did not extend a courteous greeting, and without looking at me, simply told me parking would be $5 extra. I hadn't seen this when I reserved and I asked her to tell me where the charge was posted. She was visibly annoyed and impatient with this reasonable question, and behaved in a confrontational and condescending manner. When I returned with my luggage I told her how different this reception was from the one I had experienced at this same hotel before, and felt her behavior was rude and unwelcoming. I did not raise my voice. She told me I was making her uncomfortable and cancelled my reservation on the spot and said she would call the cops if I didn't leave. Shocked, I told her I was sorry if I'd made her feel  uncomfortable and asked her to please reconsider as I was exhausted, in my 60's and not up to finding a new hotel after driving all day. She refused. Distressed that my reservation had been canceled for no reason, I asked to speak to a manager, there was none to be found. I had to resort to texting via the app, got no help, support or customer service of any kind. This is my main concern. IHG online and IHG Corporate were no help. Not only that night, but since then. There was no management to speak to, and no help in resolving the situation from IHG at any level. Their repeated refrain was "We have the right to deny service."  I do not dispute that. But I had done nothing to justify denying service. I did not raise my voice or disturb the peace in any way. My room was paid for. I respectfully asked for points to allow a complimentary night for a future stay, as nothing justified denial of service in this instance. To date, that request has been denied. I'm left wondering about the legality of IHG's behavior towards a paying customer and member. If IHG can deny service to anyone at any time without justification, how can anyone trust a reservation made at an IHG hotel? No manager, no standard of behavior for employees, no online help and no help of any kind at any level. I spoke to three separate people at IHG over a two week period, and I don't believe a single one was actually in the United States. What if this had happened when I traveled halfway across the country for cancer care? I have traveled extensively throughout the United States, Canada, Europe, Eastern Europe and Japan, often being on the road for months at a time. Nothing like this has ever occurred before. Do not book with IHG, you may arrive and find you have nowhere to stay! @IHGCorporate @IHGOneRewards @HIExpress @IHGhotels @IHG_Deals

@harrisonjuddX Please accept our apology for the situation you experienced. We want every guest to feel welcomed, respected and supported, and this experience did not meet those expectations.

@CareyOnCatLady We're sorry to hear about your issue. We understand your concern. Could you please share more details through DM?

@HIExpress hello - surely you cant expect us to stsy here with NO WATER . Capitol one venture c card and Venture Card IHG card members. Been on the phone with numerouds people. let me go home‼️ Huntsville Texas motel. #Fellas @#NoWater

@KateTideswell We appreciate your feedback, Kate. We're sorry to hear that your breakfast experience at the hotel was less than stellar. Please send us a DM, so we can look further into this. Thank you.

@HIExpress this has been ‘breakfast’ offered for the past 3 days I have been staying here. Every day I am assured a truck is on its way with food, never materializes. Disgusting. Also no drinks in the ‘market’ shop & hot drinks machine out of order. Not even any milk for cereal

@RajAgarwal3036 As we explained via DM, the hotel has up to 48 hours to respond as per our standard procedure. We appreciate your patience, and will provide further updates as soon as possible.

@HIExpress Waiting for reply more than 24hours no reply received

@HolidayInn @HIExpress @PMOIndia @HolidayInn @hirggoa @MoCA_GoI confirmation no-270-2808639 we are requested many times for the refund but unable to receive the refund kindly help us to get the refund full refund from hotel

@metamort_ Hello, we would like the opportunity to investigate your feedback further. Can you send us a private message?

In case you were wondering, @InterConHotels @HIExpress is apparently allowed to cancel your reservations 6 months after you make them if they decide they want to charge more for the room, and they will send you one email about it and not confirm, despite having your phone number.

@RajAgarwal3036 We appreciate your patience. We've recently received your DM, and are looking into it. Thank you.

@HolidayInn @HIExpress @PMOIndia @hirggoa @MoCA_GoI Waiting for update no response received

@RajAgarwal3036 Thank you for reaching out to us, Raj. Due to the private nature of your concerns, we would like to look into this via DM. twitter.com/messages/compo…

@TaxpayerinIndia Please send us a DM about this, we'd be happy to look into it and assist you. Thank you. twitter.com/messages/compo…

@HIExpress Very disappointing experience with Holiday Inn Express Banjara Hills Hyderabad . Refund promised, but still not processed despite repeated reminders. Customers shouldn’t have to chase businesses for their own money.

@MairiBlack Thank you for reaching out. Can you share the following info, so we can look into this? Full Name on the reservation: Confirmation number: Hotel name and location: Stay dates: Email Address and phone number:

@HIExpress My husband booked in on 9/5 as his mum was ill but he never got to check in as he sat by her bed holding her hand until she died the next morning. Went back to the hotel for a refund or another night when we come back for the funeral...told "NO" Disgusting. #ireland