Intuit

@archiespress I hear your concerns and want to make sure you get the support you need. If you have a moment, feel free to send me a DM. I’ll make sure these fees are looked into. x.com/messages/compo…

@sasan_goodarzi Intuit continues to terrorize the people with unethical surprise fees and cruelness. Nothing but justice for you in the den of hell.

@CAIndModVoterSG I can help you explore your options here on X. Feel free to send me a DM and we can work together there. x.com/messages/compo…

@Intuit What's the best Quickbooks program for very small, family owned business other than QBs online. I tried the online version and hated it so went back to desktop.

@intuit @QuickBooks I am furious. I am just learning that you are going to phase out Quickbooks Desktop software because you want people to move to Quickbooks Online. NOOOOOO WAY. Quickbooks Online is a piece of crap software. I tried QBO. There is no way I will ever use QBO

@mmburnside2000 I'd like to take a look into this phone call and make sure your concerns about Payroll are addressed. Could you send me a DM when you get a chance? x.com/messages/compo…

@Intuit no I can’t believe you have your Quickbooks Payroll calling me at 6:30 AM in the morning saying there’s something wrong with my Payroll account. You guys got everything screwed up there. You didn’t just mess up your software you mess up your customer service as well.

@Bogey1899 I see you’re reaching out about payroll tax payments. When you have a moment, could you please send me a DM? I can take a closer look on my end and review the payment dates for those payroll taxes. x.com/messages/compo…

Also @Intuit FORCING me to PAY the PAYROLL TAXES 1 WEEK EARLY, for MY OWN convenience THEY SAY! THEN, @INTUIT PAYS the TAXES on the DUE DATE, so HOLDS onto the MONEY themselves for the 7 DAYS! HOW are others that USE QBO, handling this situation, coming up on 7/1/2026? DM ok!

@jmassengale I want to make sure you get the help you need with your Mailchimp login. I'd recommend reaching out to our Mailchimp Support Team directly, as they have the resources necessary to look into this for you. You can contact them here: mailchimp.com/help/ x.com/messages/compo…

A few days ago, @Mailchimp, now owned by @Intuit, changed its sign-in procedures. Ever since, I have been unable to sign in on my iPhone or iPad, even though I can sign in on my MacBook. Why? Because the system says they have a verification to my email, but the email never arrives. Mailchimp tech support says, "Please try another login method." On the iPhone and the iPad, there is only one login method, the one that requires waiting for a verification code from Mailchimp. @MailchimpStatus

@songsteven2 I completely understand and I'll be sure to pass your feedback along to my team. If you have any other questions or feedback feel free to reach back out via DM. I'll be here to help. x.com/messages/compo…

@Intuit On customer support call the machine asked me for my SSN and it failed to understand me repeatedly. Take this as a reminder that it’s easier to talk to a real human.

I hear what you're saying about importing QBB files. Since that file type is a backup only, it first has to be restored before migrating to Online. I'll go ahead and share your feedback about being unable to convert the file without a native MacOS product. If there's anything else I can do to help, please let me know. x.com/messages/compo…

@Intuit Can someone please explain to me how a $70+ Billion Dollar company cannot open it's own backup files? After two days and countless hours with their less than helpful support team, I was informed that a QBB file is not importable to their online platform unless you have a desktop version of the software, which they no longer sell, but I can download a free trial to a PC and try that way. Given I'm a MacOS user, I'm not going to buy a PC to transfer a file. Stupid, stupid, stupid.

@MarkAParish I hear your concerns, and I want to make sure you get the right support for your product. I'd encourage you to continue working with our Escalation Team. They should be in touch with you again soon, so keep an eye on your inbox.

@Intuit DO NOT TRUST THIS COMPANY WITH YOUR PAYROLL 🚫🛑 They’re so incompetent it’s offensive.

Truly astonishing how incompetent, lazy, and offensive the team running @Intuit Payroll are. Our payroll was over 100k this week. I've been trying to process payroll since Wednesday morning. This platform requires a 2-5 business day review process to grant us the right to pay our guys with the funds in our business bank account. Infuriating. Team is rude and no one speaks english. Will not respond to emails and act as if we have no other options. I will be shorting INTU. I'm embarrassed for you @sasan_goodarzi Multiple failures across several departments over the past few days and still no resolution. Outragous. What kind of operation are you running?

@MarkAParish It looks like you've gotten in touch with our Escalation Team. I'd recommend continuing to work with them, as they have the resources necessary to take care of this for you.

Received a call from the office of the President. The arrogance and incompetence is remarkable. I have even less confidence in this company than I did before 😂 They're great at making excuses.

@MarkAParish I hear you, and I want to ensure you get the support you need with your payroll. When you're available, please feel free to send me a DM. I'll start escalating this for you right away. x.com/messages/compo…

@WCunningham If you have any questions about your account features, feel free to send me a DM with more detail and I'll assist you there. x.com/messages/compo…

What is @Intuit upselling features and upgrades when I am not the system administrator? It’s beginning to feel more like a sales channel than an accounting system.

@businesskeepers I hear where you're coming from, and I want to make sure your marketing concerns reach the proper team. I've submitted your feedback for further review. If you have anything else you'd like me to look into today, don't hesitate to send me a DM. x.com/messages/compo…

@Intuit Of course there isn't. Advertising within your own software, which isn't cheap, is distracting, invasive, and takes away from the integrity of your software.

@Intuit Is there anyway to turn off the commercials within QBO? Stop trying to get me to pay more for the Plus version and hire your "expert."

@akashpatel I've responded to your DM and I'll continue working with you there. ^Sean

had a call with @Intuit quickbooks about our renwal, They tried to recommend QBO and that was more pricey with what we have. The reneweal seems crazy for the lack of updates and spam quickbooks has now a days. Looking for Invoicing, Sales orders, Purchase orders, and Payroll

@akashpatel I'd be happy to go over your renewal and see what options might be a better fit. When you can, please send me a DM so I can review your account in more detail. ^Sean x.com/messages/compo…

@MsRochelleRenee I have received your DM and will continue to work with you there.

@Intuit is charged me erroneous fees for over 24 months! Customer service online is not helpful. There is no one to assist!

@lUsernamesRHard I took a look at the video on my end and ran into the same issue too. I’ll go ahead and pass this along to our Development team so they can dig into it a bit more. Thanks again for your feedback. Don’t hesitate to reach out anytime. x.com/messages/compo…

@Intuit Not particularly. Would the youtube video not be marketing? It’s set to private via youtube, so either it gets changed to unlisted/public or the actual link gets changed. Just curious

@Intuit on your internship page (careers/programs/internships) you have a youtube video shown. Upon clicking on the video it promptly shows the youtube video is set to private. I assume this is not the intended function

@brianburch I just wanted to follow up with you about this. If you still need assistance with one of our products, please feel free to send me a DM. ^Alura x.com/messages/compo…

.@Intuit must be the most incompetent customer service on the planet. I am having the same conversation with them that I had last week. They don't do what they say they will do, and they can't complete simple tasks. As a 13-year customer, this is unacceptable.

@stirssumup I'd like to look into what caused your company file to be corrupted. If you could send me a DM, I'll make sure this is properly investigated. ^Alura x.com/messages/compo…

@MattWilliams @Intuit My Quickbooks updated and corrupted the file and when I opened the backup it updated again and corrupted that too. I had to reinstall and go back to a 40 day old backup and rebuild everything…

@Intuit your support staff sucks. I have a technical support question. Was told I need to upgrade to get it answered. Upgraded then transferred to sales who told me I need another upgrade. Then was transferred back offshore when I questioned why in need 2 upgrades. Hire Americans that know what they’re doing.