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@MoCA_GoI Provided the details over direct message

@SoumitraC18 Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. Regards, Ministry of Civil Aviation x.com/messages/compo…

1/4 Shocking treatment from @IndiGo6E. My senior-citizen parents’ Tommy Hilfiger trolley was badly damaged during their London–Delhi–Kolkata journey. 2/4 My elderly father was made to move between counters for nearly two hours. No replacement trolley was provided.

@IndiGo6E Is this how you treat senior citizens? The case was handled by ankit raj singh even after prodviding all the images your employe keep on saying the same thing just to ignore the payment

This is completely false. We have photographs of the damaged trolley wrapped at the airport. 4/4 @IndiGo6E, stop hiding behind incorrect documentation. Provide proof of this so-called replacement trolley, investigate the false report, and honour the compensation already agreed.

Instead, IndiGo staff wrapped the broken bag in plastic and told them compensation or a replacement would be arranged later.IndiGo then agreed over email to pay compensation, but is now refusing because the report incorrectly states that a replacement trolley was already provided

@EtihadHelp I have already reached out to your team from may and still waiting for the solution @etihad @EtihadHelp

@SoumitraC18 Hi there, please reach us via DM, so we can check this for you. *Elsa

@etihad @EtihadHelp 11-hour delay on my ccu-auh-lhr trip caused missed connection, major disruption, and extra costs.Paid for seats which was NOT provided after rebooking, and have not received a refund.This is unacceptable requesting immediate refund of seat charges,compensation

@EtihadHelp @etihad @EtihadHelp it’s been more than 3 months now and all I am receiving that the case engineer is looking into this.. is there any proper solution?

@SoumitraC18 Hello there, we're sorry to hear that! I've just responded to you via DMs, please have a look and let us know if you need any further assistance. *Moro

@EtihadHelp Yes i do need the money back and not your continues response over dm and no proper solution

@EtihadHelp @etihad @EtihadHelp I have called you guys multiple times messaged over x but there is no proper response anywhere. Took the payment for seat but never got the same seat and now you guys are not ready to refund the money back

@EtihadHelp Replied with the details looking for a solution asap.

@EtihadHelp @etihad @EtihadHelp On DM you guys are saying one thing only can’t do anything. When I have paid for the seat and didn’t get those seats then why there is no refund?

@SoumitraC18 We are sorry to hear that! We sent you a message via DM, please check. *Nala

@EtihadHelp @etihad @EtihadHelp still waiting for the refund. Paid for the seat got a different seat but still your team is not able to help

@SoumitraC18 Sorry to hear that, we have replied to you via DM, Please Join us, so we can assist you further, and to avoid sharing any personal information on public. *Rey

@EtihadHelp I am getting the same solution over dm.. I have paid for the seat selection and didn’t even get that seat and now @etihad @EtihadHelp is saying they can’t do anything. Is this the solution? Just take the money and they suggest you guys can’t do anything

@SoumitraC18 Hello there, sorry to hear that, make sure that the case has been actively reviewed by the related team and provided the outcome accordingly, Feel free to Join us via DM for any further assistance. *Rey

@EtihadHelp @etihad This us unacceptable from @etihad @EtihadHelp

@EtihadHelp @etihad @EtihadHelp same solution over here as well. Paid for the seat didn’t get the seat still etihad is not willing to refund it back

@UberIN_Support @Uber_India @UberIN_Support what is thr update as i have not heard anything back

@SoumitraC18 This is certainly not the experience we'd like you to have. If you want us to review a specific trip, please share the details of the particular ride along with the specific date and time of the trip via Direct Message. We'll follow up. x.com/messages/compo…

@Uber_India @UberIN_Support Extremely disappointed with the lack of response from your escalation team regarding an overcharge by a driver on my ride. I’ve been waiting without any meaningful update while my money is still wrongly charged. Please prioritise this case

@UberIN_Support I have just messaged with all the details

@YashRMFC 🤍