Jen

@AerLingus trying to track down baggage that was due to be dropped off this evening, but reference number we've been given doesn't work

@JohnLewisRetail how can I make a complaint about a recent delivery? Don't want to return the items but the delivery experience was shocking

@FlyYYC is the air canada help desk open today? They aren't answering their phone lines so am wondering if best to line up at the desk...

@AirCanada how do I get booked onto a new flight when your phone number doesn't work??? Supposed to be flying to London with my baby and urgently need to sort something

@EveryoneActive I tried to submit a complaint on your app just now and it doesn't work. Why no communication about swim lessons being cancelled at Stratford today? Guy at the desk told us it was because we'd opted out of marketing?!?!

@vinted @vintedUK had something I sold stolen before it arrived at the buyer and your support team are blaming my packaging and not paying out. Who do I need to contact to resolve this?

@vintedUK had something I sold stolen before it arrived at the buyer and your support team are blaming my packaging and not paying out. Who do I need to contact to resolve this?

@WayfairUK Thank you I appreciate your help

@Jen_I_am We have sent you a DM in order to resolve this for you

Avoid @WayfairUK. Received item in Oct, can now see it has live woodworm infestation. Want to get rid of it ASAP before they infest my floorboards. Returns process not adequate - requires me sourcing own packaging with no help from them. Woodworm likely in other items they sell

@Wayfair Ok I have sent the details

@Jen_I_am Hi Jen, we are truly sorry to hear of the issue you are having with your product. We take matters like this very seriously. Please send us a DM with your order number, email address, and phone number. We'll be happy to get you in touch with the proper team to help resolve this.

@Meaco haven't heard back from your customer service yet - please can you follow up for me

Hi it's just arrived and it's a completely different product from the one I ordered. I ordered a charger for the bathroom and you've sent a travel case that doesn't properly fit my toothbrush

@PhilipsSG hi, I was expecting my order to be delivered last week but it just says 'delayed' - please can you provide an update

@Checkatrade still waiting for a reply from your customer services team

@ajholder93 @Checkatrade Alex, did you get anywhere with this? Think we are in the same boat!

@Checkatrade The claim has been going on for 4 months and no progress (it takes 2-3 weeks for your team to reply). Is the guarantee even worth anything?

@Checkatrade had some extremely dodgy work carried out and trying to claim on your official guarantee scheme, but not getting any responses from your team! Please can you help?

@Checkatrade Hi, I know you have replied to my DM but am still waiting for a response to the original email to your customer service team. It's not a guarantee if you can't claim it. Reference number is in the DM please can you reply urgently as we need the money reimbursed to fix the issue.

@Checkatrade Thanks. I have DMed you

@Checkatrade I haven't heard back about a recent claim I made and now my emails to your customer service team are bouncing. Please can you respond ASAP with how to contact you

@soho_home - struggling to get a response from your customer service after an issue when our sofa was delivered back in August. Please can you escalate this? Bit disappointed as not the service we'd expect from a luxury brand

@Checkatrade Phoning the help desk isn't convenient as I am in a job where I can't wait on hold during the day. Can I DM you the reference number for you to escalate it?

@Jen_I_am Hi Jen, I'm sorry you have not had a response back yet, if you would like to call us on 03330 146 190, our team will be able to assist you and update you on your claim.