Wayfair.com

@lbyslam Hey, Sorry to hear that happened. If you send us a DM with your order number, email address, and or phone number, we can look into it for you.

@Wayfair your customer service is subpar. Apparently supervisors’ names are a secret and after one hour, the only information customer service will provide is the same as what is provided on line!

@DrydensDen We are truly sorry to hear that you've had a bad experience with our customer service team. We would be happy to see what we can do to help! Would you mind sending us your order number (if applicable), email address, and phone number in a DM? Thanks!

@Wayfair horrible experience. Cheap products - cheap service. Will never spend a dime with #WayFair again. Putrid #customerservice

@LisaGordonMA Hi Lisa! We are so sorry to hear that there were any issues at all with your desk assembly. Please feel free to DM us with your order number, email address, and phone number. We would love to investigate this with you.

@Wayfair Ordered a desk set. It came without instructions. You showed me the PDF instructions in the product detail. The instructions don’t match the numbered pieces on the desk. 3 chat bot chats, 3 text exchanges and 3 emails. Today you sent the same instructions again! Help!

@XGuy64007 We are so sorry to hear that there were any issues at all with your order being cancelled. Please feel free to DM us with your order number, email address, and phone number. We would love to investigate this with you.

@Wayfair thanks for canceling my order for NO FUCKING REASON

@Cradina Oh, no Jaqueline! We're so sorry to hear your order is taking longer than expected to arrive. Would you mind sending us your order number, email address, and phone number in a DM? We would be happy to take a look into this for you!

@Wayfair I am extremely disappointed. My chair broke and my replacement part was guaranteed to arrive by March 2nd. It is now over two weeks late. I have called, emailed, and chatted with no resolution. Can someone actually help me today? #Wayfair #CustomerService

I’m sorry for the frustration and the delay with your refund. That sounds incredibly stressful, especially when the tracking shows the item is already back with us. We’d like to look into this right away for you. Please send us a DM with your order details, and we’ll get to work on a resolution.

I never had the package in my hands since @PurolatorInc didn’t deliver it. Amazon has had the package back now for 3 days and still no refund. It should be in the exact same condition as was when it left the warehouse. @Wayfair issues a refund the minute it gets sent back, that’s what you call excellent customer service.

@amazonca used to issue refunds quickly but I guess that’s another thing that no longer exists. After losing a recent consumer protection case in B.C. ($20000) you’d think #Amazon would stop playing games with Canadian customers. But no problem, the lawyers love it 💰💰🤑

@realdoiezen Hi! We're sorry to hear that you have not received the vanity you ordered; we can definitely help. Please feel free to send us a DM with your order info; thank you!

so why would yall let me order a vanity knowing yall didnt have it? @Wayfair

@MelindaWil96611 Hi Melinda! We do not have any available promo codes or coupons at this time, but our daily sales at Wayfair.com are up to 70% off!

@wayfair any coupon codes available? couponfollow.com/site/wayfair.c… via @couponfollow

@scotthenson13 We apologize for the trouble. You can find lots of resolutions here: bit.ly/3PbRa1S. Or we'd be happy to help if you send us your order number, email address, and phone number in a DM. Thanks!

@Wayfair I will never order from Wayfair again. One and done. I can't even tell you about the product because it's still sitting on my driveway. Horrible customer service and delivery team. Still no resolution

@Iskesullas We apologize for the trouble. You can find lots of resolutions here: bit.ly/3PbRa1S. Or we'd be happy to help if you send us your order number, email address, and phone number in a DM. Thanks!

You all probably know this already but NEVER, EVER buy anything from @Wayfair. I paid for an item online in December which never arrived. I foolishly ordered a replacement which didn't arrive either. I cancelled the order on 4th March and still haven't got my back. 1/2

@shasanzel Hi, please send us a DM with your order number, phone number and email address. We are happy to help!

@Wayfair why is returning an item such a huge hassle? You get the benefits of selling online and with that comes return of the product if it is not up to par or as described. Continuous questions/ requests to take pictures and additional pictures, sizes with measurement etc are all dishonest tactics to frustrate the customer and avoid a return. Need my items returned as I am not happy with the product. Help

We are truly sorry to hear about this experience and understand how frustrating this situation must be, especially after receiving a defective item and not getting the resolution you expected. Please send us a DM with your order number, email address, and phone number, so we can review the details and work toward assisting you further.

@Wayfair TERRIBLE Business - 1) Buy 80 pound coffee table, 2) Received with defective shelf, 3) They refuse to replace, will send new part, 4) 10 days after order they cancel part, 5) They leave me stuck with defective table and no solution. Will dispute on credit card

@wdoylo Hi! We are so sorry to hear that there were any issues at all with your dresser. Please feel free to DM us with your order number, email address, and phone number. We would love to investigate this with you.

@Wayfair @twschwa Fuck you guys I bought a dresser from u guys shit came started breaking apart while I was building it shits just cheap cardboard and I bought it for almost $400. And you guys online instructions manuals are outdated I call cs they said they’ll send me a new one but they never

Hey @twschwa heard Katie called you a couch, come hang at the Wayfair lounge you’ll fit right in #bravocon2023

@gellmer Hi there, we are sorry your item went on sale after you purchased it. We are happy to look into this for you. Kindly send us a DM with your order number, email address and phone number. Thanks!

@Wayfair First and last purchase. 5 days later product is cheaper and I can’t get a price adjustment. Every major retailer does it.

@Deb_App Hello Dr Deb! Yes, we do! Here are some great bread boxes: wayfair.com/kitchen-tablet…

@Wayfair I want the breadbox. You sell that?

@Taliad33 Hi Talia, we are so sorry for this experience. Please send us a DM with your order number, email address and phone number. We are happy to look into this further for you!

@Wayfair I will never buy anything from you again. Only had this two years and the fireplace already went. Only response I get I the warranty is expired. Yeah no shit, but how about you stand behind the things you sell.

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@blueshocktart We are so sorry to hear that there were any issues at all with your order. Please feel free to DM us with your order number, email address, and phone number. We would love to investigate this with you.

@Deborah27719503 Hi! We are so sorry to hear that this is happening with your order; we definitely want to look into this further. Please feel free to send us a DM with your order number and email address. Thank you!

@Wayfair and passed to a specialised team to approve. I'm out of pocket at no fault of my own and want answers and my refund instead od being fobbed off!

@Wayfair I am extremely frustrated at being constantly lied to. I ordered garden furniture last August, part of the order arrived, was meant to be 3 boxes received 2. You couldn't find 3rd box so said you would send a replacement

@ChancePants44 Hey, Chance - I know how frustrating it is. If you want to send us a DM with your address and phone number we can try to help you with that!

@Wayfair Why is there no way to be removed from a physical mailing list without an email/account?

@DaHighLifeGuy Hey, We know it is frustrating when something does not work as intended. If you send us a DM with your order number, email address, and phone number, we can look into it for you.

Hey @Wayfair is it normal for a sauna to go completely haywire after heating up. Looks like the materials you use for your saunas are poisoning your customers… 🤨