Kidde Fire Safety

@jblich @ring Otherwise, your email is in the queue and a member of our team will respond as soon as possible 2/2

@KiddeSafety @ring Hi, I sent email to that email you gave me two days ago and haven’t heard anything back, not a peep

@ring @KiddeSafety Ring bricked 15 smoke/co detectors with crap software and expects me to pay $800 or somehow Kidde is going to. Read this embarrassing note from Ring:

@jblich @ring Thank you for following up. Our Product Support team is currently assisting a high volume of customers, so email responses may take a little longer than usual. You can also give us a call at 1-800-880-6788. 1/2

@jbrock93 If the issue continues, please get in touch with our Kidde Product Support Team at 1-800-880-6788 or Kidde.Product.Support@kgsolutions.com, and they’ll be happy to take a closer look or provide replacement options. (2/2)

.@KiddeSafety your products are complete trash. Can’t imagine the amount of families you’ve traumatized with false alarms by now. Do better.

@jbrock93 Hi Jordan, we understand how frustrating false alarms can be. They can be triggered by cooking, aerosols, steam, or dust near the sensor. If it's safe, use the Hush feature, clean the alarm with compressed air, and relocate it away from kitchens, bathrooms, and vents. (1/2)

@MikeStovenour @Lowes Hi Michael, we'd be happy to look into this. Please send us a DM with the full details of your issue, along with your phone number, email address, and any case numbers, if available.

This just feels right. Truth in commercial terms (e.g. warranties). I noticed recently that the fans at @Lowes do not have warranties *anywhere* on the outside of the box. Give me the info, let me make my purchasing decision. Top down edicts rarely work because only some very low fraction of ideas are beneficial. The one idea that is forced down has a very high probably of making things worse. We need a market that can let many ideas emerge to die or flourish. BTW, we also need legal enforcement of those warranties; i.e. class action lawsuits. I find that companies create a "Project Iliad" like labyrinth to discourage using a warranty. Like 8 calls and 6+ months to get @PhilipsPR to replace an $8 LED light bulb; they kept telling me a check was on the way. Or waiting 6 weeks for @KiddeSafety to replace a failed CO/smoke detector while the house goes with reduced protection. Who knows, Kidde might be taking me down a 12 year journey home now. I still don't have the replacement.

@andrewgray77 We're sorry to hear you've had a frustrating experience. That's not the experience we want for our customers. If you're willing, please send us a private message with additional details or contact our Product Support team at Kidde.product.support@kgsolutions.com or 1-800-880-6788

@KiddeSafety your products and customer service is complete TRASH. I will let anyone that I know personally to never buy your product line again going forward.

@PearRound Hi, thank you for sharing this with us. If you haven't already, please contact us at 1-800-880-6788 or Kidde.Product.Support@kgsolutions.com, or send us a DM, and we'll be happy to look into this further with you.

@KiddeSafety It has happened so many times that one of my kids is traumatized and wonders if this will be the night they go off again, the other ignores them now. This is a long standing problem with this photovoltaic technology - knowingly desensitizing ppl to the many FALSE alarms

@KiddeSafety Do NOT buy KIDDE” fire alarms. They go off incessantly when there is no fire or smoke. They are useless and train you to ignore their false warnings. Insects and dust set them off? Didnt know I bought a goddam overpriced dust alarm reddit.com/r/firealarms/c…

@RealJTSullivan @TSmith1867 Repeated fault issues across multiple alarms can understandably be frustrating. Please reach out to Kidde.product.support@kgsolutions.com or 1-800-880-6788 so our team can review further.

@TSmith1867 I had three Kidde detectors fail at year two. Fucking things cost money too. @KiddeSafety

Wow, not even close to a year old, 4 of 7 kidde detectors decided to go out with a fault chirp every 60s .. Brand new batteries do nothing to solve the problem. What an amazing world we live in today, buying something of quality is literally impossible. 🙄

@TSmith1867 We understand how frustrating that is, especially across multiple newer alarms. Fault chirps can indicate an internal issue beyond battery replacement. Please reach out at Kidde.product.support@kgsolutions.com or call 1-800-880-6788 so our team can review further.

@RepRitchie @FDNY @redcrossny A working Smoke Alarm can make all the difference in an emergency. Huge shoutout to everyone helping bring fire safety resources directly into the community ❤️

Home fires kill more people every year than all other major disasters combined, and a working smoke alarm cuts that risk in half. @FDNY and @RedCrossNY are bringing FREE smoke alarm installs to the Bronx on June 13. Sign up to get yours: redcross.org/getalarmedNYC

@blue_seahawk Thanks for your question, Matt!! Flame Out is a water-based aerosol and generally safe to store in a car. Please check the product label for any temp restrictions. For more help, contact our Kidde Product Support Team at 1-800-880-6788 or Kidde.Product.Support@kgsolutions.com!

@KiddeSafety Hello, my name is Matthew I hope you are doing well. I would just like to politely ask if Flame Out spray is safe to keep in one's car, please? Thank you. -Matthew

@BobTheBlendor Hi Bob, thank you for sharing your thoughts. We understand your feedback and have noted it. If you’d like to provide additional information to our team, please don’t hesitate to call us at 1-800-880-6788 or email Kidde.Product.Support@kgsolutions.com.

.@KiddeSafety would have been nice to plug n play with my old detector but you took a play from Apple's book and changed the shape of your connectors. Guess my family won't be protected tonight, I hadn't budgeted time to rewire.

@Joe_Early_MD We’re sorry to hear that. We’d like to help—please send us a direct message with more details so we can take a closer look.

@KiddeSafety your products are dreadful.

@_Rectumfrier We understand how frustrating that is, especially when you’re trying to get help. That’s not the experience we want for you, and we’d like to look into this further. Please contact us at Kidde.product.support@kgsolutions.com so we can assist.

What kind of bullshit is this? @KiddeSafety Your phone says open until 7 PM EST, but quit answering calls 20 minutes before. It's now 6:25 EST, 35 minutes before 7 PM< and it says to call back during normal hours. 🤬

@OureaQueen Hi there, we understand your concerns and are here to help. Please get in touch with our Kidde Product Support Team at 1-800-880-6788 or Kidde.Product.Support@kgsolutions.com, and they’ll be happy to guide you through the next steps to help find a solution.

@KiddeSafety making your newer models not fit into the base of the older models I am removing has made me look at other brands. Good plan.

@ChipBlue2 Hi there, thank you for sharing your experience with us. Could you please send us a private message with your full name, phone number, email address, model numbers, dates of manufacture, and purchase, so we can connect you to the proper team for further assistance?

@KiddeSafety, you guys make the WORST safety equipment. I’ve had to replace multiple units and even one of your new and “improved” models (20SAR) stopped working after 18 months (battery expiration is 2037 and it still doesn’t work)

@MichaelDMays Hi Michael, thank you for bringing this to our attention. Please send us a private message with your full name, phone number, email address, model numbers, dates of manufacture, and purchase, and we'll escalate this to the proper team.

I bought 7 model 30CUA10-V @KiddeSafety smoke and CO detectors and have installed 6. Three have failed. Three responded with their beeps and voice messages when the test buttons are pushed. Two only sound the alarms. One just flashes the light off when it should be responding to the test button of the other alarms. Tomorrow is it going to be a 57% or 43% failure rate when I install the seventh?

@musicjnkie Hi there, we know false alarms can be frustrating. They can be triggered by cooking, steam, aerosols, or dust. Try Hush, clean the alarm, and move it from kitchens or vents. If it continues, please contact Kidde Support at 1-800-880-6788 or Kidde.Product.Support@kgsolutions.com.

@KiddeSafety these 10 year smoke/co aiarms are trash! They go off randomly for no reason, quick Internet search shows that it's a huge issue affecting lots of people. I wish I never bought them, I already have to replace them less than a year later because of the false alarms