Kim @ Figma

@BudbrandCLCTV Hi there! Kim from Figma here. Happy to take a look at your ticket. Please DM me the email address and/or the ticket number you submitted when you have a chance. Thanks! twitter.com/messages/compo…

Hello @figma I recently submitted a billing ticket regarding an accidental auto-renewal charge and would appreciate help reviewing it. Thank you.

Hey Corey — Kim from Figma here. Sorry you’re running into issues registering. This can sometimes happen if network settings block verification. Are you on an employer's network when you try to register, or your own personal? Just to make sure I cover all bases, can you try the following? • Clear cache/cookies • Disable extensions or ad blockers • Try a different browser • Restart your connection or turn off VPN If you’ve already tried these steps, and it’s still not working, please reply to let me know.

@figma I can't even sign-up for a new Figma account with a new email never used with Figma in a browser that has never been signed into a different Figma account. Both the audio and visual captchas are broken, and when I finally get verified it says "We couldn't verify your request."

Hey there - Kim from Figma here. Apologies for the inconvenience with your plugin review. We’re currently experiencing a high volume of submissions, which is impacting our review timelines. I can confirm that your submission is in line for review, and that you should be receiving an update soon (if you have not already by the time you see this message). Thank you for your patience!

v1 was published more than a month ago. I was said 5-10 business days what is this diabolical work @figma 🫩

@internetdialup Hey Matt - Kim from Figma here. Would love to get more detail on how you landed here when using Figma Make. When you have a moment, please shoot me a DM. If you can give me a general idea of what actions you took that built up to this, that would be super helpful. Thank you! twitter.com/messages/compo…

Figma Make be like ...

Hi! Kim from Figma here to assist - you can renew your education status with the steps on this page: #verifyedu" target="_blank" rel="nofollow noopener">help.figma.com/hc/en-us/artic…. This was mentioned by @osehfavvy already, but you may need to provide documentation that you are student or in a qualifying program (ex: student ID, etc.).

Finally reverifyed my @figma education status

@manishgsurti Hey Manish - Kim from Figma here. I just reached out to you via DM. Please check your inbox at your earliest convenience. Thank you for your patience!

@figma Want to know more about AI credits but none of your team executives have responded.

@YSheinker Hello! Kim from Figma here. Slots is now rolled out to all Full seat users. If you're unable to access the feature, refresh the design file, and check if you have edit access to it.

@figma Still waiting 😞

Behind-the-build for slots → Best practices → Use cases → Tips & tricks

@mike_hoxs Hi Mike - Kim from Figma here. Slots is now rolled out to all Full seat users. If you're unable to access the feature, refresh the design file and check if you have edit access to it. See here for info on how to check: #h_01KHVPESDXF2Y58GS8T48C89K3" target="_blank" rel="nofollow noopener">help.figma.com/hc/en-us/artic…

@figma Great to see all the SLOP while slots still aren't out for everyone

Expanding our code to canvas Figma MCP server capabilities with 5 new partners: Cursor, Warp, Factory, Augment Code, and Firebender.

@ItoshimaLife Hi there - Kim from Figma here. I apologize for any issues you're having with your current project. Mind shooting me a DM, so I can get more information on what you're seeing? twitter.com/messages/compo…

Figma is going to start limiting AI usage with Figma Make this month. Seems like they are breaking lots of things. My team's project preview currently can't be loaded 🙃

@MarkusGerke Hi Markus - Kim from Figma here: The rollout is gradual and everyone will have access by the end of the week, so you may see it appear for some teammates before others. Learn more about how we are rolling out slots to you here: help.figma.com/hc/en-us/artic…

@figma Still waiting for slots.

∴｡ ･ﾟ*｡. ･ *ﾟ ･ ﾟ* ･｡ *･｡ *.｡ ｡･ °*. ﾟ｡ °*. ﾟ *. ｡｡ ･ 。 ･ﾟ ･ﾟ ｡°*. 。*·。

Hey Mike - Kim from Figma here. I'm sorry for the negative experience in getting assistance with your enterprise inquiry. I'd like to see if I can find any information regarding your request on my end. If you could please PM me with the email you used when reaching out to the sales team (and ticket number if you received one), I'll look into this further.

Why show the exact pricing of a plan tier and STILL require customers to jump through hoops to upgrade @figma?!?! 🤬🤬

Me: my team needs to upgrade to your Enterprise plan Figma: sweet, here's the exact pricing! Me: K let's do it Figma: hehe Me: my team is currently blocked, need to upgrade now Figma: lol Me: take my money! Figma: nah, but you can contact sales Me: I don't want to but okay, done Figma: k cool, we'll respond "shortly" (but we're super busy, probably) ~~ 2 DAYS LATER ~~ Figma: ***cricket sounds***

@ghanbak Hi again Ethan - so sorry for the delay in reply 😅 I ended up being away a little longer than the weekend. This should now be resolved, but if you've been experiencing some lingering issues, can you PM me? twitter.com/messages/compo…

Anyone else having variant issues with their @figma components?

@ghanbak Hey Ethan - Kim from Figma here. It's not just you - this is a bug our engineering team identified, and they're working on a fix right now. I'll shoot you another reply when I get an update.

@WeekendVisuals Hey Tanel - Kim from Figma here. I've forwarded this internally to have our engineering team review, and it looks like it is a bug that is being reviewed now. I will reply again when I get an update.

Politely what the ffff @figma

Hey Maximillian - Kim from Figma here. Would love to get you connected with our Technical Quality and Engineering teams so we can take a look at your Figma Make builds. We’re working on improving issues like this, and seeing what you’re running into would be really helpful. I’ll send you a DM in a bit to grab a little more info. Keep an eye out!

I'm incredibly frustrated that @figma Make just can't seem to become a truly useful tool. We've been trying to connect our Git UI Kit repository to Make since last year, and it's simply absurd. Even with strict MD rules... I really wanted to make it work. Such nonsense.

@SJ30 Thank you for letting me know! Yes, please do reach out to me if you ever run into any other problems. Have a great weekend!

@KimFigma Thanks, Kim. I also posted on your support channel and someone reached out yesterday. I think we should be good for now, I'll keep you posted.

@figma We at Navex have been trying to reach you guys to expand our license package and you've been ghosting us for some time? Is it because we are not a big enough account for you? We are trying to move from org account to enterprise account, more money for you, right? #notcool

Hi!! Slots will begin rolling out to open beta on March 5th to all full seat / Starter+ users over the course of a week. The rollout is gradual, so you may see it appear for some teammates before others over the course of the week. Learn more about how we're rolling this out to you here: help.figma.com/hc/en-us/artic…

@KimFigma @jinsoncjohny Hey Kim! I noticed that this feature isn’t available on my account. Could you please let me know how I can enable it?

No detaches. Just Slots.

Hey Davey - thank you for the feedback. I've made sure to pass your feedback on this internally. Slots is will roll out gradually out to everyone on a per-user basis starting today. It is possible you may gain access to slots at a different time than your teammates. Please see here for more info: help.figma.com/hc/en-us/artic…

Was really looking forward to this but sadly I haven’t been enrolled yet. The article states it’s available to all full seats today but someone from your team says it’s a gradual rollout instead. Please assume your intent here but if you claim something gets released on a certain date, teams will plan around that date. Especially with something so fundamental as this.

Thank you for the feedback - I will make sure to pass this forward internally. Slots is gradually rolling out to everyone on a per-user basis starting today. It is possible you may gain access to slots at a different time than your teammates. Please see here for more info: help.figma.com/hc/en-us/artic…

@KimFigma @matsugfx Please work on your marketing wording here. You can say "Over the course of a week" in the marketing materials or "available on a rollout basis" instead of available now....since it's only for some people. Is there any way to move our accounts to the front of the line?