Lisa Nakano

@AmySilverBills @forrester @PeterOstrow @KatePierpont @LisaGately @RossGraber @mbbaustin Option C - all of the above?

The most heartfelt thanks to the @forrester colleagues who kept me going this year. Some called me on BS. Some knew when not to. And some just cracked me up. Sort yourselves out, my friends. @PeterOstrow (Sensei) @KatePierpont @LisaGately @lisanakano @RossGraber @mbbaustin

@AmySilverBills @forrester Preach!

Breaking: It's OK to be human. And it's OK to allow your #customers space to be human, too. Giving customers what they need looks different right now. @forrester #customermarketing #customeradvocacy ow.ly/1kC9102gCKz

@AmySilverBills Need to repel any door-to-door religious types?

Just picked up a bag of items left at middle school since mid-March and rescued by teachers for curbside pickup. It contains P.E. clothing. Of a teenaged boy. Do I even open this? 10 weeks in a gym locker. I think I just do not open this.

@jefflash @mbbaustin That term is trending - heard it in two meetings on Friday!

Great term I learned today from @mbbaustin. "Accordion" topic: (n) an item on an agenda that could take as much or as little time as is available; also works for presentations that can be done quickly or stretched out to fill time. [Aside: How have I not heard this before?]

"Account-health-apalooza" is definitely my favorite phrase of the day! #sdsummit Great fireside chat with @Medecision program of the year award winner and @AmySilverBills

Program of the Year Award winner @Medecision gets it! A strong post-sale customer experience leads to growth at every level - but you have to be able to show it with metrics. They win for their data-driven dashboard highlighted at #SDSummit

"Focus on Customer Experience from Day One" makes my heart sing! Great Program of the Year award winning story from #Veracode told by the awesome Asha May 😊

Another great day at #SDSummit! Great new content and a serenade by Adam Levine with lunch! And, yes, that's a yummy bowl of ramen, freshly made by hubby.

Metrics around customer value have traditionally been "squishy" but NO MORE - spot on @RossGraber and @anthonymcpartli at #SDSummit

If you are head-nodding during the #SDSummit keynote re: 'virtually embracing' your customers, be sure to join us in the #CustomerEngagement track as we bring this imperative to life. #customeradvocacy #customermarketing #customersuccess @lisanakano @lauraramos Renee Irion

#SDSummit had so much great content today! I'm partial to the #customerengagement tracks (duh) but was pretty stoked to see my colleagues @bethcaplow and @Lisagsinger highlight the addition of #customersuccess to the Product Marketing and Management (PMM) Model.

I (and @influitive) couldn't agree more: "The future of B2B buying is a manifesto for customer advocacy." - @AmySilverBills at #SDSummit

Good morning from #SDSummit going live soon! Excited for our delegates to experience the event and especially the Customer Engagement tracks - yep, I'm a little biased. #customerengagement

If you’re here with us in Denver, come check it out!

Nice post from @bill_lee on his new study: "7 Critical Imperatives in Customer Advocacy & Engagement" linkedin.com/pulse/7-critic… @LinkedIn

Big congratulations to @FISGlobal @cday_uk share on winning 2016 @siriusdecisions ROI Award for marketing operations #SDSummit

Thank you #sdsummit for providing an event at which I get to see so many people who refill my cup. Heart full, week half over.

“You can't understand the VoC w/o actually hearing the voice of the customer.” community.uservoice.com/blog/jeff-lash… via @uservoice

Cities with the best quality of life: 1. Vienna, Austria 2. Zurich, Switzerland 3. Auckland, New Zealand onforb.es/24rt9Fs

Which Customer Success Platform is right for you? Here's a sneak peek of the SiriusDecisions field guide... siriusdecisions.com/Blog/2015/Octo…