Lynn Macfarlane

@British_Airways Thanks Imogen, do you mean they can advise reason for change of original time post travel?? What I would like clarified is that the flight is scheduled to go at 0855 and that ATC closures have not been scheduled during our departure time which would cause additional delay?

@LynnMac28 Hi Lynn. This isn't information we can provide at the moment, I'm afraid. Once you are post-travel, our Customer Relations team will be able to look into this for you. Imogen

@British_Airways please can someone explain why my 0755 flight Inverness to Heathrow on Fri 1st May was changed to 0815 and now 0855? I have a eurostar connection which we had more than sufficient time to connect with that will now be tight, will you cover cost of train change?

@British_Airways Thanks, can you clarify that the operational reason is ATC issues at Inverness? Airport guidance just posted from them is to contact airline so can you confirm the now 0855 will depart as scheduled with no further impact from ATC services being closed?

@LynnMac28 This was for operational reasons, Lynn. We apologise for the inconvenience. Oliver

@British_Airways Appreciate S subject to change....I want to know the reason why my flight has been changed rather than spouting legislation? As a paying customer I'm entitled to know why I'm not getting what I paid for

@LynnMac28 Hi Lynn, we're sorry your flight time has changed. Unfortunately, our flights are subject to schedule changes, which means the departure/arrival time can change. This is advised in our General Conditions of Carriage. We're afraid we're not liable for your train costs. 1/2

@Tesco Still awaiting reply to the DM you demanded????

@LynnMac28 Hi Lynn. Would you kindly please DM us, so we can quickly answer your query? Thank you - Pedro twitter.com/messages/compo…

@Tesco Hi, can I ask if I am able to use a "One 4 all" gift card as part it full payment against products in Tesco stores? I'm getting conflicting information online so thought would check directly. Thanks

@Eurostar DM sent, thanks

Hello Lynn, we'll be happy to take a look and let you know what's possible - please could you send us a DM with your booking reference and email address so we can take a look? Please don't reply to any other accounts that have responded to you as they're not from Eurostar. x.com/messages/compo…

@Eurostar We are due to travel on Friday from St Pancras to Paris. We are flying from Scotland to Heathrow prior to getting train however our flight keeps getting pushed back and we are concerned we may miss our train. If this happens would we be put on next available train?

@Tesco I'm still awaiting a reply to my DM?!? What's point in demanding a DM when you don't respond. This is a simple yes/no question

@Tesco DM sent to get answer to yes/no question, totally not necessary!

@Tesco Why do I require to DM you, it's a straightforward question with a yes or no answer??

@LynnMac28 Hello Lynn. Thanks for getting in touch. I 'm sorry to hear this, please send us a DM so that I can assist you appropriately. Ade - Customer Care twitter.com/messages/compo…

@LNER Thanks, I keep an eye on it. I got email advising it was there but doesn't work clicking on email link or via 🤷‍♀️

@LynnMac28 Sorry about that. I can't see a gift at all on my app 😒 so all I can advise for now is to check back in a little while in case there's an issue with the server. If it's still not working, take screenshots and send them to : customers@lner.co.uk and a colleague will look at it.

@LNER 👋, not sure if I'm being a bit dim, on the app it says to claim gift for perks being 5, however I click to claim gift and nothing happens, the screen just stays the same with the parcel showing but doesn't reveal anything??

@Morrisons DM sent

@LynnMac28 Hi, could you please send us a DM with your tweet so we can assist you? Thanks - Krome

@Morrisons can I ask if your salad bar is seasonal? If not please can you advise why your Inverness store does not offer this all year round? Thanks

@CostaCoffee DM sent

@LynnMac28 Hey! We are sorry to hear this, please pop us across DM and we will look into this further for you.

@CostaCoffee Update of app required last week, just tried to go into app to redeem my birthday treat and can't get logged in and today is last day I can redeem. Tried "forgotten password" and don't receive reset email. Very unhappy 🙁

@LNER No bother, glad to be of assistance. Maybe flag it to your "boss people" that highlighting what could be a major issue deserves a treat 🤣. Appreciate you getting back to me on my query 😊

@LynnMac28 Thank you Lynn! 🙂 I honestly wish I had some powers to offer you something to say thank you but sadly I do not. 😕 I really appreciate it though! ^Nicholas

@LNER Hi, can I ask what soup is available, your meal deal says soup is option for "hot drink" but I can't find soup on the menu options? Thanks

@LNER Thanks Nicholas. While disappointed that soup is not included I'm glad to have raised the issue and avoided any future issues........do I get a prize for helping though 😉

@LynnMac28 Good evening Lynn, It turns out the 'soup' shouldn't have been there at all and has now been removed from the website. Thank you for your help and making us aware of this. ☺️ ^Nicholas

@LNER Thanks Nicholas. Appreciate your assistance and look forward to hearing from someone in due course 😊

@LynnMac28 Thank you so much Lynn, you have much better eyes then me! I will chase this with the catering team and a member of the team will get back to confirm. Thank you again Lynn, ^Nicholas