Customer Service

@OseAtiomo Hello, We’re very sorry this happened. This isn’t the service we expect from our drivers. We’d like to start a report, can you share the route, time, and stop/intersection so we can investigate? ~SG

Waved at the bus driver and he decided to drive off. There’s no way he couldn’t see me running to him. That’s what you people are doing now? @MiWayHelps

@AsimBhatti93 Hello Asim, We apologize for the inconvenience. We’re working to improve real-time tracking so apps reflects accurate timings. Thanks for your feedback! ~SG

Why MiWay buses don’t follow schedule and why Miway bus driver always running late. @MiWayHelps If bus is not working so why app showing bus timing. It suppose to be mention something so people can follow up.

@StreetTalkMag Hello, We’re very sorry to hear about your sister’s experience—this is not the level of service we expect from our operators. We’d like to start a report and look into this further. Could you please confirm if this was on Route 22 East or West? ~SG

@MiWayHelps an driver of route 22 picked up my sister this morning at 7:22am humber collage stop used intimidating language and tried to refuse service over her route to work this morning. Telling her to take a @TTCnotices not his bus. Is this the service you proving @MiWayHelps

@JAndrewJ86 Hello Andrew, We’re glad the express shuttle helped to make things a bit smoother during service change. We’ll be sure to share your feedback with the team! ~SG

Kudos to @MiWayHelps for providing an express shuttle from Cooksville to Port Credit for @GOtransit #LSW customers who took the Milton Line to get around today’s closure. Pretty seamless considering the snap implementation! Well done!

@eckerase2024 Hello Alisa, Thank you for recognizing our Route 57 operators. We truly appreciate you sharing this and will make sure your kind words are passed along! ~SG

@MiWayHelps Happy Transit Driver appreciation day to the 57 West Miway drivers, and the early morning 57 driver that takes the time to lower the step for me. I am very appreciative, and thank you for all your hard work. :) :)

It’s Transit Operator & Worker Appreciation Day! 🎉 Today, we celebrate the people who keep #Mississauga connected and moving day after day, our frontline staff, those working behind the scenes, and everyone in between. Thank you. Drop a 👏 or “thank you” below to show your appreciation! #ThanksTransit

@i_am_onkar Hello Onkar, Thank you for the kind words! 😊 We really appreciate your feedback and will be sure to share this with the team ~SG

Thank you for all you do @MiWayHelps and all of transit Mississauga, I truly appreciate your work !

🎉 Let’s keep the appreciation going! Traveling through the City Centre Transit Terminal today? Pick up a “Thank You” card and share it with a MiWay team member! #ThanksTransit 🚌

@nabi_hf Hello, We apologize for the trouble. Our team is on it and working to fix things ASAP, we appreciate your patience! -SG

@MiWayHelps Whats going on with the bus trackers? They seem to be going offline every day, which is causing sites like transit55 and @TransSee to not work. This has been happening all week It is very annoying trying to use the system without being able to track the buses.

@AlejandroSautie Hello Alejandro! Neilson/Dundas is technically within the bounds of Toronto so westbound MiWay buses can only pick up customers at on-street, TTC bus stops, drop offs are not allowed. There is a MiWay stop just west of Neilson however you can request to be let off at. ~MA

@MiWayHelps Hello, I have a quick inquiry regarding Route 1 Westbound. Today, March 16, at 11:40 am (Bus 2313, Plate BR5 28M), the driver did not allow me to disembark at Stop #0834 (Dundas/Nelson Dr) despite my request. Could you please confirm if this is an authorized drop-off stop?

Bundle up, riders! ❄️ Please allow extra travel time and use caution on wet or slippery sidewalks and platforms during your commute.

@_peachlion Hello Jamil, these service changes are not temporary and are part of MiWay's current service schedule. If you need details about a specific route, feel free to let us know! - SG

@MiWayHelps Is it permanent or temporary?

Starting today: 🚍 Routes 1 and 101 operate from Kipling to UTM 🚍 Route 48 services South Common Centre 🚍 Route 26 has a new routing near South Common Centre 🚍 Some routes have improved service bit.ly/3HqNbNM

Transit Operator and Worker Appreciation Day is coming up on March 18! Join us in saying thanks to the amazing people who keep #Mississauga moving and connected every day! 🚍🧡 #ThanksTransit

The @PRESTOcard app, prestocard.ca, and mobile wallet services will be unavailable for scheduled updates from 11 pm February 20 to mid-morning February 21. Plan ahead and load your card early! During this work, you can still tap and pay your fare and if you have a physical PRESTO card you can load it at a PRESTO vending machine or customer service outlet.

@jbg44 Thank you for taking the time to write to us with your feedback. please see below link for the updated routes for more information. mississauga.ca/miway-transit/… Thank you, MiWay customer Service.

Those in charge of MiWay Transit should be replaced by one who knows how to communicate info to passengers. Nearly a year later (since April 28, 2025) people not told route 14 expanded one hour only shows no one at @MiWayHelps and @citymississauga gives a damn! #MiWayFail

Starting Feb. 23, to accommodate the Route 48 Erin Mills extension to @UTM, Route 26 Burnhamthorpe routing into South Common Centre and bus stops at and near South Common Centre will be revised. View full details: bit.ly/4tavd5m

An Environment Canada yellow warning - winter storm is in effect for #Mississauga. A mix of snow, ice pellets and freezing rain is possible today. Crews were deployed earlier this morning to start salting roads and sidewalks. This work is ongoing. Travel with care.

Snowfall and freezing rain expected tomorrow. Please bundle up, use caution around bus stops and terminals as surfaces may be slippery, and check your schedule before traveling. 🚍🌨️

MiWay is making service changes to Routes 1, 1C, 26, 48, 101 and 101A starting February 23. If you take any of these routes, be sure to plan ahead. Full details: bit.ly/4tavd5m