Matthew Ord

She just loves it in here ❤️ Who doesn’t @mockingbirddeli

I miss you @GalaxyChocolate I’ve searched far and wide in the UK but to no avail. Send help Not for type 2 diabetics

@MissPampoynky My dream is to be in your level x

@MrMatthewOrd You have a long way to go to get to my level 🤣🤣 especially on pips !

Connections Puzzle #896 🟨🟨🟨🟨 🟩🟩🟩🟩 🟦🟦🟪🟦 🟦🟦🟦🟦 🟪🟪🟪🟪 ⁦@MissPampoynky⁩

@MissPampoynky This is my first try…… I seen it on yours and thought this could get competitive x

@MrMatthewOrd Good try 🤣

@OctopusEnergy Same again today……… yes I’ll DM you x

@MrMatthewOrd Hey Matthew, let me check on this to help arrange the soonest possible appt for you — can you please DM your details so I can have a look and get you an update. 👇🐙 twitter.com/messages/compo…

Evening @OctopusEnergy love what you guys are doing but this ballot of logging in every day to try & get an appointment to fit my charger for my EV is stressful man. Go on every morning as soon as they open & all gone. Going to have to cancel and choose one that just gives a date

I’ve tried calling 3 times and they can’t find my booking with my @thetrainline reference. The lady couldn’t understand me even though I spelt my ref phonetically. The service is a shambles

Looking for little help @thetrainline my mam was heading to Banbury this morning but the train to get her to Darlington was cancelled so she’s missed the connection. Next one is 11ish, is she ok to get on that or not as it wasn’t an open ticket? She’s 72 & stuck

Help @hive Having issues setting up my account and dealing with leaking batteries. Got 45 mins of patronising help, only for them to message my wife saying it’s sorted. Now I need a new thermostat. In 2 years, I've spent £350 and saved just £15. And I’m out of warranty.

@TPExpressTrains @thetrainline You’re not sorry. This isn’t in the interests of your customers it’s in the interest of making money. It won’t really matter and I’m sure I’ll get over it. The reply is appreciated but it reality there should be a number to call and sort this. The time taken is nuts.

@MrMatthewOrd @thetrainline I'm sorry you feel this way but your physical ticket or a booking confirmation email showing your reference number and a breakdown of journey and ticket costs is needed to progress with any claim. ^JM

Hi @thetrainline legends, @TPExpressTrains are being difficult asking for a PDF of my booking as a picture an expenses receipt are not enough. How do I go about requesting this from you for a previous cancelled train journey I booked through you guys.

@TPExpressTrains @thetrainline This only complicates things further, feels like you really don’t want me to have my money back. You’ve made it massively complicated and automated without any ability to speak with a human. I’ll not give in, I’ll keep complaining and I’ll report to the world how annoying this is

@MrMatthewOrd @thetrainline Hi Matthew. Here is a link to their customer services api.whatsapp.com/send/?phone=44… ^Jay

@TPexpressClaim 07961757999

@MrMatthewOrd Hello, it's unfortunate for the challenge you encountered. We would like to closely look at the concern raised. Kindly share your reachable phone number so that we can get in touch.

Hello folks of @TPExpressTrains my train from Darlington to Newcastle was cancelled yesterday, i have asked for a refund on that. I booked an open return and sadly someone was hit by a train between Newcastle and my return to Darlington. There were no trains available so I got

@TPexpressClaim Sure lol does anyone fall for this?

@MrMatthewOrd We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks: 🟢 Full name: 🟢 Email address: 🟢 Phone number; We look forward >>NC

@TPExpressTrains Yeah that’s fine, as the first train was cancelled I’ve issued a refund request for that but not for the return journey. I’ve sent them an email with my train ticket booking and reference along with a receipt from my UBER. Thanks for your help. Do you know how long this takes?

@MrMatthewOrd Of course, if you send your tickets and receipts to tpecustomer.relations@tpexpress.co.uk they can reimburse this for you. You may only be able to claim either your ticket back or the cost of the taxi. ^Charlotte

@TPExpressTrains Hi Charlotte yes please? How do I get a refund for my taxi home?

@MrMatthewOrd Hi there, I am very sorry about this disruption to your journey. Is there any assistance you need with this? ^Charlotte

An Uber home. How can I get a refund on the Uber? Any help appreciated 👍

@thetrainline So I can’t even get off earlier than the station specified? Even if the station doesn’t require a ticket to get out?

@MrMatthewOrd While Advance Singles are restricted to enter and leave from the stations shown on your ticket. Thanks. ~Lorcan 2/2

Hey @thetrainline if I’ve booked a train but now can’t get on at the station I’ve booked from but can get on from the next station which is the first stop on that journey, is that ok?