Natalie Scarimbolo

@currys what is your complaints process? Need to speak to someone urgently and none of your call advisors can help

@currys we so desperately need to speak to someone today about another one of your unbelievable errors which has resulted in our faulty fridge not getting collected today despite being told it was. And we have arranged the delivery of our new fridge today.

@currys I have never in my life experienced such bad customer service as yours. 6 weeks later, still trying to get a faulty product fixed or replaced, which is less than 6 months old

@Royal_Greenwich How do I go about requesting a locked bike storage unit outside our block of flats? Others locally seem to be getting some and it would be so great if this was rolled out to all. Thanks!

@HMRCcustomers I understand that, but that doesn't really relate to the issues we are encountering. No comms, no updates, just delays.

@NatScarimbolo Sometimes the repayment will just be held as the credit on the record, until the repayment has been cleared, we won't be able to issue it. Steve

@HMRCcustomers any help with a delayed tax refund would be appreciated.

@HMRCcustomers It doesn't say pending or anything on the account. Updates are only provided after calling to speak to an advisor, all of which have said checks are still progressing

@NatScarimbolo Hi Natalie. It depends on the individual checks that are needed on the repayment. The repayment normally shows pending if the checks are still progressing. James

@HMRCcustomers If that's the case, why can't the account be updated to reflect this or any kind of comms providing an update. I am contacting you on behalf of my partner and his mental health is significantly affected as a result of this. He has mental health problems and this is not helping

@NatScarimbolo Ok thanks Natalie. Yes if the adviser sent a chase up referral it would be within that timescale given I'm afraid. James

@HMRCcustomers Money not received. Phoned an advisor now and have been informed it could take another 8 weeks, which is unbelievable when all the information requested has been provided

@NatScarimbolo Ok thanks. Can you see the refund online and if so does it show the status of the refund and when it was requested? James

@HMRCcustomers The self assessment was submitted on 6 April. We have a confirmation email confirming. The status on the account says we've filed the return for 2022/23. We've also requested the payment, after several security checks. Was then told checks will take 6 weeks, which is now

@HMRCcustomers Self assessment

@NatScarimbolo Hi Natalie. Is the refund for PAYE tax or self assessment tax? James

@O2 is your server / website down? I need to access my account from overseas. Thanks

@EvansCycles hello! Is your shop in the West End open today?

@Jatkins__ My absolute nightmare

@UberEats can someone help me please with a late delivery? The restaurant isn't picking up

@dhlexpressuk my parcel is arriving today despite changing my delivery date to Tuesday. Please help as I'm not in today

@Tesco I just got charged twice for my recent transaction. Can you please help?

@daisyhelencross 6 days and counting

@easyJet I gave up after 2.5 hours on hold. I understand you are busy at the moment, but perhaps you can let me know how many more days it will take for the refund to be issued? That's all I want to know.

@NatScarimbolo Our call centers have also been impacted by national government restrictions, so unfortunately call waiting times will be considerably longer than usual. Please keep trying. We're sorry for any inconvenience. Thanks, Scott

@easyJet been on hold to speak to an advisor for 1hr now. All I want to know is when I will receive the refund I was informed I would receive on 30 June. My flatmate received her refund the following day, but I didn't