Tori Needham

@tescomobile Tried to upgrade online (yes I’m eligible). Took me through entire process only to say I can’t upgrade. Tried your chat and your agent was useless and told me to speak to the upgrade team who are too busy and won’t accept more calls/chats. Should I go elsewhere?

@pitchup Can somebody DM me as you have charged us nearly double on our booking and I’d like to know why.

@NespressoUK Are you still having warehouse issues that are impacting delivery? My order this month is taking a while. Used to be so good but now it’s slow!

@Tesco have you had any chicken related complaints at all? I’ve noticed a sharp declined in quality of chicken breasts. Having to cut off more and more nasty bits and texture is rubbery. Been last 3/4 weeks.

@champneys First time using your website to order some gift cards today and what a nightmare it was! Kept timing out after seconds due to inactivity when I had literally been purchasing a voucher. I’ve got confirmation email but it doesn’t say much!!! First impressions not good.

@NespressoUK my order finally arrived but what a mess! I haven’t opened it - that’s how it turned up! Looks like your new warehouse needs to sort its packaging out!

@NespressoUK still no coffee and starting to consider getting rid of machine and replacing it with one you can get pods from in shops. Your service is quite frankly shocking. You’ve based your business on deliveries and can’t deliver! Ordered 28th Feb! Got sh*t £10 compensation.

@NespressoUK for those waiting for pods, maybe considering this as an option 😂

@krisb60 @Nespresso Yep, me too! Compensation of a tenner! That still doesn’t really cover it!

@NeedhamTori @Nespresso I’ve now received an official apology email and some compensation. But no real clue as to when my order might be despatched

The most expensive machines and vertuo pods only available online (apart from a handful of UK shops) and now they’ve screwed up with apparent warehouse issues and delays of at least a week. Customer services unable to give any insight into how long I’ll have to wait #nespresso

@EleanorHopcroft @Nespresso No chance of them arriving soon Eleanor! Some mucked up warehouse move has been blamed for the issue. But Nespresso aren’t actually posting that on here!

@Nespresso I placed an order a week ago and as yet, no dispatch email. I've messaged and tried to call but no response. Please can you help?

@NespressoUK I’d love to send you a DM but link isn’t working!!! 🤷🏻‍♀️ 1 week since I ordered and still nothing. Considering getting a Lor machine instead as at least can get there pods at supermarket.

@NeedhamTori Hi Tori, we are sorry to hear this. Please send us a DM with your member number and primary address, and we will look into this for you? Many thanks. twitter.com/messages/compo…

@NespressoUK A company based on people ordering pods online to be delivered cannot afford to have warehouse problems! Been waiting for my coffee for a week. Got £10 credit but doesn’t solve issue. Sort it out!!!!

@Nespresso @krisb60 Why are you replying to all these messages with “Sorry to hear that” when you absolutely know about this issue. Whoever arranged that warehouse move needs to be given an alternative job!

@krisb60 Hi Chris, we are sorry to hear this. We're experiencing delays with a few of our parcels, due to our recent warehouse move. Please send us a DM with your member number and primary address, and we will look into this for you? Many thanks. twitter.com/messages/compo…

@OVOEnergy @emm_victoria I have sent you a message but that’s now being ignored!

@NeedhamTori @emm_victoria I'm really sorry for the delayed response, Tori. Could you please send a DM with your full name, full address including the postcode and DoB so that I can take a look at this for you. ^Sam twitter.com/messages/compo…

£66 Government payment towards energy bills with @OVOEnergy was by dd, now its a voucher I have to go and exchange for cash - why don't they just pay it into my energy account? They are increasing the bills all the bloody time anyway or are they profiteering off interest?

@Neal_UK @Omi1974 Thanks! I’m going to look into this now.

@Omi1974 You are likely to find Octopus is the best or close to the best. Get a friend who is with them to give you a link for some joining credit if you do decide to switch to them

Anyone else having trouble getting the government support payment from @OVOEnergy ?? Absolute shambles of a company 🙄

@Omi1974 @OVOEnergy I am considering moving to another firm but not an ideal time to do that either

@NeedhamTori @OVOEnergy Same, didn’t ask to be with them. No problems with SSE. We should all lodge complaints with ofgem.

@MartinSLewis OVO fiasco! They took over from SSE and have completely mucked up the government energy payment scheme (which SSE were running quite effectively). Any other complaints or just me? 🤨

@OVOEnergy Why are you ignoring some tweets? Can you please sort out the mess you have caused with the transfer of my account from SSE (who I was with for year and were superb)?!

@OVOEnergy I am still waiting for Decembers energy payment. I raised a complaint and had a reply but still nothing and now being ignored!