Stephen

@RoworthJack @TfL @MayorofLondon *that fault doesn't fall on Customer Service Assistants.

Gateline staff are 'Customer Service Assistants', not bouncers, which a large sum of passengers like yourself fail to understand, and they have a righ of duty of care in train stations as well as yourself. Customer Service Assistants are responsible for keeping the gates manned for assisting customer enquires, service and ticket information, assisting mobility and visually impaired passengers to and from platforms and services, keeping the gates in motion for the convenience of the day making sure they're fully running and in motion. Customers Service Assistants are positioned on standby for security patrols, making sure the station is secure and not at risk of basically any possible bombs of acts of behaviour that can harm you or the public. The Revenue department for TFL are responsible for fare evasion with the support of BTP when present, however there's not enough of them to cover the entire network, that fault does fall on Customer Service Assistant, who without them, our stations can't be open to the public.

Transport for London, what is going on with your staff? People are blatantly not paying and walking through the gates at Fulham Broadway, while staff just stand by without doing anything or even speaking to them. I’m in a rush, or I would have taken a video. @TfL @MayorofLondon

Red car for Bruno then... Oh no he's got a Man Utd shirt on...

@toffeeste83 @TfL

On the way to the excel on the train. Now stopping at Paddington, not going further. Seems that Farringdon and tottenham court stations are closed. Nothing the @TfL just said signal issues.

'The point' of gateline staff is the fact they are 'Customer Service Assistants', not bouncers, which a large sum of passengers fail to understand. Customer Service Assistants are responsible for keeping the gates manned for assisting customer enquires, service and ticket information, assisting mobility and visually impaired passengers to and from platforms and services, keeping the gates in motion for the convenience of the day making sure they're fully running and in motion. Customers Service Assistants are positioned on standby for security patrols, making sure the station is secure and not at risk of basically any possible bombs of acts of behaviour that can harm you the public. The fact is that staff have no authority to challenge a fare dodger when the offence is done in front of them, if they dare challenge fare dodgers, then that's them as good as sacked or facing a major disciplinary and furthermore a risk of being a victim to assault. There's a department that are specifically responsible for fare dodgers, that's TFL's Revenue department, there's not enough of them to cover the network. Fare dodgers are not customers, 'Customer Service Assistants' are not responsible.

What is the point of gate line staff @TfL if you will literally sit and watch people badge the gates. In. The 5 mins at kings x I’ve seen 3 people push the barriers and nor one was challenged. Why do we pay such a high price for you to do absolutely nothing l!

It's not that staff 'allow' people to push through the barriers, it's the fact that staff have no authority to challenge a fare dodgers when the offence is done in front of them, if they dare challenge fare dodgers, then that's them as good as sacked or facing a major disciplinary and further more a risk of being a victim to assault. Staff on the gateline are 'Customer Service Assistants', not bouncers. Customer Service Assistants are responsible for keeping the gates manned for assisting customer enquires, service and ticket information, assisting mobility and visually impaired passengers to and from platforms and services, keeping the gates in motion for the convenience of the day and making sure they're fully running and in motion. There's a department that are specifically responsible for fare dodgers, that's Revenue Officers, there's not enough of them to cover the network, that's still not the responsibility of Customer Service Assistants.

@TfL why do your staff continue to allow people of their choosing to enter the barriers for free at train stations or push through the barriers without paying. I see it time and time again. And it's the buses too. Will you address this Discrimination

So would you be comfortable enough to be stuck in a tunnel with no safety critical member of staff then on board if there was a major disruption causing you to possibly detrain onto the track? If a train you're on becomes faulty in between stations, who will detrain you and tell you it's safe to walk along the tracks?

@TfL Bring in driverless trains.... its 2026 let stop trying to run public services with people who are too in their feelings

Planned strike action affecting London Underground ⚠️ Planned strikes by RMT Tube drivers will affect some Tube services on: - Tuesday 21 to Wednesday 22 April - Thursday 23 to Friday 24 April Elizabeth line, DLR, London Overground, Trams and most bus routes will be running as normal but are expected to be very busy. On Friday 24 April a bus strike will affect a few routes in east London. Find out more and check before you travel: tfl.gov.uk/campaign/strik…

Should bus drivers be on a similar/same salary? Yes I think so. Should doctors and nurses be earning more than train drivers? Yes. However, Bus Drivers amd doctors/nurses may not be on a similar salary with Train Operators because their respective unions are not enforcing enough pay disputes with their companies as much as much as RMT and ASLEF have been doing down the years with TfL. Train Operators have 9/10 got what they wanted because of the consistent lengths they have taken to get what they want. It all comes down to the lengths bus drivers and doctors and their respective unions are going to take in enforcing better income.

@Dreamager @AdhdDaddyLondon @sarahlustne @griffitha @TfL So you're comfortable with paramedics, A&E staff and bus drivers all earning significantly less than a train driver operating a largely automated system? If trauma justifies the salary, why doesn't it justify the same for them?

Humanity can do this…but @TFL cannot seemingly automate an underground tube train running on two parallel steel rails.

"The ones stood around doing nothing." Without them, the ones you claim stand around doing nothing, most of you will end up either on the tracks during peak hours because it has to take staff to move you down the platform and stood behind the yellow line for your safety. Without station staff most of you will be trapped and dragged on the train as it wants to move because none of you understand what 'stand back, mind the closing doors' mean and then having the staff signal to the driver to not move and release the doors again adding further delays to everyones journey. Without station staff, most of you would be burned to death because most passengers do not understand the simple message of "Your attention please, would all passengers leave the station immediately" when there's a potential fire taking place but you still think a train is arriving, and staff who you claim do nothing, are the same ones telling you the customers to leave the station.

@ShruggedAslef @RadioGenoa @TfL I’m not saying to get rid of all staff. Just the ones either stood around doing nothing, watching on as people jump barriers etc. And the ones duplicating auto messages by yelling down the PA a similar but less coherent message. Imagine how many cops that could fund!

He in London enjoys whipping defenseless British women with his belt.

@MoinRoma06 @TfL

@TfL The day you guys will be removed from London or go bankrupt I will celebrate ! All TFL’s staff deserve to be jobless, bunch of ungrateful spastics!

Have you actually taken not of each of the numbers I've mentioned in costs. It would be about the cost, the UK government will go into one of the worst financial crisis the country has ever seen because of how much they would have to borrow to pay off the billions and billions they have used to make every underground station, train stock, signalling, tracks, platforms, and more to be suitable for driverless trains.

@otisdriftwood99 @robotfabers @NubbsStephen @TfL It's never about the cost but the unions who keep society at ransom, otherwise it would have happened long time ago.

Because the UK is broke! TfL/DfT 2025 estimates: ~£20bn to fully automate (GoA4 driverless) just three oldest lines—Bakerloo £4.4bn, Central £10bn, Piccadilly £4.9bn. Full network would be far higher (40-60bn+ est.) due to ageing tunnels, signalling & platform edge doors needed. Older 2020 figure was £7bn but called poor value; payback takes decades vs driver wages saved. • The £40-60bn full-network figure extrapolates TfL/DfT's 2025 est. of £20bn just for the 3 oldest lines (Bakerloo £4.4bn, Central £10bn, Piccadilly £4.9bn on top of new trains already ordered). • Main cost drivers: • Platform edge doors (~£2-2.5m per platform; ~500 platforms network-wide, plus heavy retrofits for curved Victorian ones). - Full CBTC signalling replacement. - Station reengineering (cameras, gap fillers, equipment rooms). - Depot automation & segregation. - Deep-tunnel civil works (track raising, emergency access, power/vent upgrades in 130+ yr old narrow bores). London's legacy infrastructure multiplies everything vs modern metros (e.g. Paris Line 4: ~£400m). 2020 TfL est. was £7-11bn network-wide; inflation + optimism bias + detailed scoping pushed higher. Tied to routine renewals but still 10+ yrs/line.

@sarahlustne @NubbsStephen @TfL There are automated trains in Copenhagen, Vancouver, SGP plus many other cities. Why not London?

@AClare16 @TfL Good luck, I'll still be driving trains for a long time 😁

@robotfabers @TfL Not in your lifetime, so you're just gonna have to live with that fact 💯

@TfL When are you going to automate these guys ????

They are 'TravelSafe Support & Enforcement Officers' they are present for patrolling high-visibility and de-escalating anti-social behaviour. If someone fare evades and the TSEO's are present then it's not the station staff stopping them, it's the officers that have the right to tell the offenders to go back and pay.

@NubbsStephen @TfL So then tell me what are the security doing there?? There ones with "Security" on their backs working along side the CSA???

@TfL back again.... Please can you explain to me why your station staff allow people to #FareDodge on the network. Again your prices are going up but people are treating it like a free ride and laughing even fist bumping with staff as if theyre friends. #HighPricesLowStandards

@DMacshane49850 @TfL @MayorofLondon @Heidi_Labour Warning? Are you for real? TFL provide information of their planned closures way in advance on their websites, posters are displayed in stations each week ahead of the weekend of closures to follow

Hello @TfL I arrive Charing Cross for trip to see grandchildren. District and Circle Line closed which f’s up the day. Is it impossible to put warning notice in Metro or via social media to inform Londoners of your closures? @MayorofLondon @Heidi_Labour

You should come correct in knowledge of gateline staff from now on. Station staff in the ticket halls are not responsible for fare dodgers, they're not respnsible of preventing fare evasion, they're not hands-on security or Revenue officers, their job title is 'Customer Service Assistant', they are present for customers, and customers only, fare dodgers are not customers. A Customer Service Assistant's response to fare evasion strictly goes as far as reporting it on their work devices to the Revenue department. Customer Service Assistant's responsibilty on the gateline is keeping the gates manned for providing ticketing and travel information to customers, making sure ticket barriers are fully functioning and in order of the time of day, re-operating ticket barriers when faulty, being on standby for assisting mobility or visbily impaired customers should they need a ramp or a guiding hand, also escalator and lift responsibilities. Revenue Officers are responsible for challenging fare dodgers and evasion, however there's not enough of them to cover the entire TFL network, the MOL and TFL's seniors has mismanaged this department. At no point should you be blaming Customer Service Assistants for responsibilties that is at no point their's and never will be.

@TfL surely the biggest waste of money is employing 3 people to stand at the barriers in underground stations watching people forcing their way through them for free? Why are these people not stopped? Both the evaders and people you pay to stand around chatting doing nothing

Please come correct in knowledge of gateline staff in future. Station staff in the ticket halls are not responsible for fare dodgers, they're not respnsible of preventing fare evasion, their job title is 'Customer Service Assistant', they are present for customers, and customers only, fare dodgers are not customers. A Customer Service Assistant's response to fare evasion strictly goes as far as reporting it on their work devices to the Revenue department, but only goes a certain length due to the minimal response of officers in stations. Customer Service Assistant's responsibilty on the gateline is keeping the gates manned for providing ticketing and travel information to customers, making sure ticket barriers are fully functioning and in order of the time of day, re-operating ticket barriers when faulty, being on standby for assisting mobility or visbily impaired customers should they need a ramp or a guiding hand, also escalator and lift responsibilities. Revenue Officers are responsible for challenging fare dodgers and evasion, however there's not enough of them to cover the entire TFL network, the MOL and TFL's seniors has mismanaged this department. At no point should people be blaming Customer Service Assistants for responsibilties that is at no point their's and never will be.

"Most of the time." Talk about ignorance, 'most of the time' you come through a station each day for a matter of seconds/minutes, tap in, and go straight to your train and continue your journey without actually witnessing staff and their key responsibilities throughout their shift that I'm about to mention, in depth. Spend a whole shift with Customer Service Assistants and observe if they really do nothing 'most of the time.' How do you think mobility/visually impaired passengers that need assistance get on and off a train if staff do 'nothing most of the time?' Tell me who keeps the station in a safety check patrol around each hour making sure you're free from bombs and possible terrorism/terrorists if staff 'do nothing most of the time'. Observing ticket machines in their operation offices making sure cash, tickets, oyster cards are in correct function and order for customers, but hey, staff 'do nothing most of the time' During peak hours making sure train are dispatched safely because people love to obstruct doors, harming others but staff 'do nothing most of the time'. If there's a suicidal person under the track, how staff respond to it if staff 'do nothing most of the time.'  Responsibilites on the gateline for staff can be very minimal if gates are fully functioning, services are running smoothly, and the station is quiet of customer assistance, so in that case they're all the more on standby to carry out any sudden responsibilites like detrainments, evacuations, escalator and lift operations, so you should never assume and judge that Customer Service Assistants do nothing 'most of the time' just because they see fare evasion and don't respond to it because it's not their responsibility.

@ShruggedAslef @elliehodges62 @WitchEnd @TfL Whilst you are technically correct it’s the system which is broken. Those people in the station sit there doing nothing most of the time, the ticket inspectors are rarely to be seen…each non payer is breaking the law and @TfL are happy with it as is the mayor

Just got on the Tube and watched three young men walk straight through the barriers one wearing a balaclava. They had 0 shame didn’t even glance around to see if anyone was watching. They knew nothing would happen, and they were right. Meanwhile, the rest of us work hard, pay our fares, follow the rules, and end up looking like fools while some people walk straight through for free. But this isn’t just about fare evasion it’s about a BROKEN SOCIAL CONTRACT. Look at Broken Windows policing in New York in the 90s: after fare evasion and minor disorder were tackled seriously, fare evasion in the subway was CUT by about 75 % over five years.. Ignore these so called ‘minor’ crimes, and the bigger problems follow