OntheBeachUK Community Team

@OntheBeachUK You have taken a booking from me for a Hotel which doesn’t open until the Month after our Holiday Dates. Each time I wait on ‘Live Chat’ there are over 100 in front of me. There are currently 109 people also waiting. I have raised a ticket, but I need a response

I will never book another holiday through @OntheBeachUK again and I would not recommend another person to do so. I was stuck in Dubai and after eventually getting through to customer services who were no help at all. Disgraceful company, passed the book any which way they could

@OntheBeachUK @OntheBeachUK Urgent! My booking MYB14908160 is not updated. I added a family member, paid on time, but the passenger shows “cancelled”. I have tried email and live chat for over a week with no response 14 people travelling – given phone number also not working

Another day another flight cancelled, @OntheBeachUK absolute useless no help from them or @British_Airways.

@OntheBeachUK This coming from a holiday company that will simply profit from the fact that holiday prices will exponentially rise as soon as schools start to do this at the same time! Paying actors to send parents such a naive message simply insults the intelligence of actual parents

@OntheBeachUK typical horrendous service… phones taking me through a directory just to be hung up on. Online live chats suddenly closing down when we get connected to an agent. And finally you’ve taken money from my account without permission. Someone needs to sort this out now!

@OntheBeachUK your customer service is disgusting i booked a holiday yesterday to be sent an email today adding over £400! I have tried to contact you via phone over 10 times to be cut off, by email and have also gone through live chat to be told it’s closed! close to cancelling

@OntheBeachUK I am supposed to fly there on March 9th with the OntheBeach travel agency. Will the agency refund my money if I don't want to fly there? CANCUN

Booked a holiday in good faith with @OntheBeachUK, paid, they emailed a time later saying the room we selected was no longer available and to pay £400 more to change rooms!!!! Ludicrous and #awfulcustomerservice Happened before with @Jet2_meme @TUIUK and the room got changed FOC

@OntheBeachUK when will live chat open again - it's been closed for 2 days. can't amend booking.

@OntheBeachUK Do not book your holidays with this scam company,,fkn disgraceful how we’ve been treated

@OntheBeachUK hello, made a booking today with yourself and @Ryanair. Your agents online can't seem to tell me why you have overcharged for Ryanair services, I'm sure Ryanair would be interested in this...

@OntheBeachUK trouble booking but can’t get through to anyone cause your love not wants a reference number not a good experience can I speak to someone please??

@OntheBeachUK, any chance someone can get in touch, please? Need help with my booking. I can't seem to get any help via the live chat. I've been trying for over a week now

@OntheBeachUK are awful when it comes to customer service. Impossible to contact. Avoid at all Costs.

⁦@OntheBeachUK⁩ after an hour on the PC in a Queue I was dumped

@OntheBeachUK U lot are terrible at customer care...... I've paid twice for extra luggage now and now I can't get hold of a human being to sort it out. Just tell me to do live chat... Only problem is live chat bot has a f***ING negative I.Q..... so what now as I'm £100 down???

I will never use @OntheBeachUK again. Terrible, almost non existent customer service and today, 5 days out from our holiday and having already booked a hotel without breakfast, we find the “perk” promised at booking of a lounge pass has been revoked. Fuck awful company

@OntheBeachUK I’m trying to contact someone regarding a holiday I have booked. I have received absolutely no acknowledgment of my booking although you’ve taken my money! Live chat is next to useless as it won’t let me speak to someone without confirming my booking number.