Ona Aliakai retweetledi

African founders are, rightfully, obsessed with building for scale.
But the best prove they can retain a single customer for 12 months.
You can't scale what doesn't stick.
I see this constantly: founders spending 80% of their energy on acquisition and 20% on retention. Then they wonder why their churn is destroying unit economics.
The companies that win in this market flip that ratio.
One founder I work with in Nairobi rebuilt their entire onboarding flow after realizing 60% of new users dropped off in the first month. They didn't go chase more customers. They fixed the experience for the ones they already had.
Six months later, retention doubled. Revenue followed.
Retention is a pre-growth requirement.
If you're losing customers faster than you're gaining them, adding more marketing budget won't save you. It'll just speed up how fast you burn cash.
Fix retention first. Then scale.
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