Optimum Help

@RSimpsonNJ @DalLikePal Good morning! Please don't hesitate to reach out via DM if you have account or service-related questions. Thanks! ^Tish

@DalLikePal @OptimumHelp Well all see that no, @OptimumHelp , offered no solution publicly for a common error. Because when you call they tell you its user fault for hitting record and to delete the recording and use on demand. Bring back search, we're all paying for it still.

@OptimumHelp what do i do about DVR recordings not playing? I keep getting error code “VID 45266” please help!

@nissim_sam Good evening please Direct Message us and provide your account number, phone number associated with your account or full street address including the zip code so we can properly research your issues further. ^Rich

I think @OptimumHelp is the worst in this country ! Based on more than 10 experiences!

@oMaMoriTTV Hello. If you need any assistance with your Optimum account, feel free to send a DM and include your name, phone number and service address. ^Randy

@NYCDisney @OptimumHelp Error code 6210 on an Optimum TV box is intermittent signal loss. Essentially, the box is struggling to establish a stable connection with the Optimum servers. Capture Your Evidence. You have the right to file an informal complaint with the FCC.

@OptimumHelp what is a 6210 code on my box?? My TV just blinked out!

@pinkypanther @optimum Hello. We'll be happy to assist you with your Optimum service issues. Feel free to send a DM and include your name, phone number and service address. ^Randy

@optimum your service is trash, your equipment is garbage, you have a goddamn monopoly here and I hate it. There's always @Starlink. But it's not as fast 🙄 and then I'm stuck with internet tv.

@mikelb455 Hello. If you need any assistance with your Optimum account, feel free to send a DM and include your name, phone number and service address. ^Randy

@OptimumHelp How many customers did you lose this quarter lol.

@DustinFinn Hey there! We know it's frustrating dealing with service issues. If you'd like, please send us a DM. We'll be happy to look into this with you. Thanks, ^Angie

no, youre right @optimumhelp - nothing is wrong in the node. of course not

@Starfoxx723 @optimum hey there! If you need help with your account or service, please send us a DM. We'll be happy to help! Thanks, ^Angie

@NYCDisney Hey there! Please send us a DM and include your account information. We'd like to look into this issue with you. Thanks, ^Angie

@_Loneice Hey there! We'd like to look into this for you. If you'd like, please send your account information to us via DM. Thanks! ^Angie

@OptimumHelp you guys owe me a refund

@The_RadMan Hi there. We are happy to assist you with any concerns you have about your bill. Please DM us so we can assist you right away. ^Juan

Almost that time of the year where my @OptimumHelp bill is going up $45! Internet should not be 3 digits!?! Wonder what others are offering? 🤔

@Tatt2Connection @optimum Hi there! We'd be happy to help. Feel free to private message us @OptimumHelp for assistance. Thank you! ^Kevin

. @optimum @OptimumHelp after spending many hours dealing with your customer service representatives I am reaching out to X to solve our problem. You have been over charging our ACCOUNT. You customer service sucks. Over an hour to cancel account.

@CarrieS2222 Hi, there! We would hate to see you go and would like to see what we can do to help with costs. If you would like, please send us a quick private message with your Optimum account number, name, and address for help right away. ^Andre

@Starlink Just signed up! Getting ready to dump @OptimumHelp after a bogus $15 charge for a "reconnection" when we were NEVER shut off! Paying over $115 a month for 100mb...screw this! Starlink HERE WE COME ! ❤️🙏

With more than 8,500 satellites in orbit, Starlink provides connectivity through harsh weather conditions and natural disasters. Order online in under 2 minutes.

@isanberg Great question! ESPN Unlimited is not currently offered by Optimum and there are no plans at this time to carry this service. Thank you! ^Andre

@OptimumHelp Will Optimum make a deal to carry ESPN Unlimited before WrestleMania next week?

@sgately29 Good evening please private message us your account number or mobile phone number so we can properly research this issue for you. ^Rich

@OptimumHelp you sent me an iPhone that cannot connect to your mobile services. It’s staggering how bad your product and services are.

@danhorski @optimum Hello. We would love to have you back at Optimum. You can contact our sales team for the best rates and packages. They can be reached at 1-866-347-4784 and are available from 8am to 9pm EST Monday through Friday and 8am to 7pm EST Saturday and Sunday. ^Randy

One I get gift card I’m going back to @optimum . You can’t claim you’re 5G internet is good as cable when connection for smart home is terrible, mind you you’re gateway an on window sill with “excellent” signal.

@TMobile horrible 5G internet. Since I switched my PETKIT devices, feeder, litter box and water fountains constantly disconnected. Im tired resetting everything every few days, this is ridiculous.I had @optimum and had zero issue with with my smart devices 😖

@MrRabinS Hello. I see you have an active DM. We will continue to assist you on there. ^Randy

@OptimumHelp Your agent set autopay using a card already on file, which turned out to be the previous owner’s, I never provided any third-party details. Now I’m being blamed, may lose my discount and pay more, and the supervisor was rude - please escalate and fix this.

@steven_corbin @on_trees13711 Hi there! Can you please delete this comment since you posted private information in a public space? Please send us a DM with this information. We look forward to assisting you. Thanks, ^Angie

@OptimumHelp @on_trees13711 wifi is very poor today - please send a technician to 211 shasta dr cross lanes wv 25313

@CaptEssential Hi there. We can assist with your line burial request. Please DM us here: twitter.com/messages/compo… and we will be happy to help. ^David

@optimum Since you said ‘don’t blend in’ here’s the beginning of a 100ft exposed line your tech ran across my yard and refused to bury. And the broken box you promised to fix? Still untouched. This is your service.

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@naysweetz_nv Hi there. This is not the experience we wish to provide. While we cannot disconnect service over social media, if you have any questions for us or need any assistance, please DM us here: twitter.com/messages/compo… and we can take a look for you. ^David

.@optimum just lost me as a loyal customer . I called to disconnect my services . I was kept on the phone for an hour as the agent “searched” for a promotion for my new location. She put me on hold and it was “I’ll be done in 2 mins” an hour later nothing was accomplished!

@H3nrink @optimum @MLBNetwork Hi Henry! We remain open to negotiations with MLB Network in a way that is fair and affordable for our customers. ^Kevin

@OptimumHelp @optimum The entire WBC and first mlb weeknd with no @MLBNetwork