Osper Help

@frostefroste Thank you so much for the feedback. It really means a lot to us and I'll be sure to share that with the rest of the team.

@Osperhelp - a son of 19 and at Uni so had to close the Osper. The team were super helpful. What a great little app and it brings lots of happy memories

@shmergel @osper @santanderuk Hi, the Parent balance on your account is designed for children to be able to pay money back to you, which should put an end to the"I've left my Osper card at home, can you pay?" Please email us at help@osper.com so that we can explain in detail and help you further.

For the last 4 weeks my daughter has been trying to get her money out of her @osper account by transferring it to me so I can transfer it to her new @santanderuk account. Osper though have other ideas. #Thread

@zoesqwilliams @osper Hi Zoe, sorry for the trouble here. I understand that your original bank account has closed and our operations team have been in touch with you and is working to resolve this for you.

Seriously, @Osper, if you think you can refund a significant amount of money to a defunct bank account without checking with me, then shrug and say, "that's life, let us know if there's anything else we can help with", you are *dreaming*

@zoesqwilliams @osper Hi Zoe, we are really sorry for the issue and have replied to you directly via email. Our Ops team is working on it and we will get it resolved as quickly as possible. Thank you

@zoesqwilliams @osper Hi Zoe, you can email us via help@osper.com or send us a message via the in-app chat or webchat and a member of our team will be in touch.

@osper Hi, do you have a special email address that anyone replies to? I only seem to be able to get an automated reply

@thelovebug Sorry for the inconvenience caused. Could you please write to us at help@osper.com so that we can locate your account and help you accordingly? Thanks

Hey @Osperhelp, how do I tell your app to stop sending me messages asking me to upgrade to the version of the app that I'm already using? It's happening a couple of times a month now.

@domturl @osper For anti-money laundering reasons, we are required to refund the parent's loads to the debit card they were originally loaded from. In your case, we refunded the parentbalance by refunding the most recent loads made. We have explained the further procedures in detail via the chat

@osper @Osperhelp How do you normally refund money back to parents? Do you normally break the sum up into 7 parts and not send three of them properly? This is what you have done to me. You currently owe me £47. And your customer services team seem to think it is my job to fix it.

@VickiNoble @osper We are looking into the possibility of introducing Apple Pay but at the moment don't have a specific time frame of if/when it will be available. We will inform our customers if we do release it though. Thanks!

@osper Why no apple pay

@Sk8rpsyssa No Apple Pay, sorry. Our cards are contactless, which is quick and convenient for making purchases. Thanks

@SpookyMac33 @osper Thank you so much for your feedback! So good to hear that you were enjoying using Osper as a family. Right now, we don’t offer a card for adults. I’ll track this with our team internally, so please do let me know if you have any suggestions or feedback :)

@geofinns Thank you for contacting us. I am afraid, you cannot link the card managed by different parent to your account. You will have to order a new card under your account. Other option is to use gifting link to make load. Click below to know more. help.osper.com/en/articles/99…

@Osperhelp How do I have both my kids' Osper cards on my Osper phone app? My ex has one, I have the other. But we both need both kids.

@MollettsFarm @osper We are looking into the possibility of introducing Apple Pay but at the moment don't have a specific time frame of if/when it will be available. We will inform our customers if we do release it though. Thanks!

@osper We'd like to add our daughter's Osper card to ApplePay / Wallet on her iPhone. Can you point us towards some instructions on how to do this?

@LPLFlippedEng @davowillz @osper We are pleased that you enjoyed the Osper card services. If there is anything we can do for you, just let us know at help@osper.com! Have a wonderful day!

@davowillz I used @osper for both my children - it was fab. Easy to use for both me and them!

Twitter hive mind. I need recommendations for a child's bank account. Preferably one with a bank which is open for me to pay into.

@LeightonRW07 Sorry for the inconvenience caused. Please write to us at help@osper.com and we can assist you further.

@mattwallaert @tedgonder @osper Hi Matt, at the moment Osper is only available in the UK I'm afraid.

@tedgonder @osper Alas, looks only UK. =[

Right now, Bear has different jars with goals for saving his allowance but I'd like to transition to digital (since that is the world he'll live in). Are there any good financial apps for kids? Everything I'm finding is teen focused; he's five.

@photonstorm @osper Hi Richard, sorry to hear that you've experienced this issue. Could you please send us an In-app chat message or an email to help@osper.com so that we can look into that for you? Happy to help.

@osper something is really broken with your gift links. Tried to use it for my son's account and it failed for 5 different people.

@agilista_uk @osper Hi Rachel, we are currently working on a new app that will be released in the new future 🙂

@AnnaOSullivan13 Sorry for the trouble. Please email us at help@osper.com, so that we can check on what's causing the issue and assist you accordingly. In the meantime, you can use the gift link option which is an alternate way of loading money. More details here: help.osper.com/en/articles/99…

@Osperhelp I am unable to add my debit card and my bank assures me the fault is not with them as no application for money has been made. Your web chat isn’t working either. Help please.

@zoelane Hi Zoe, sorry for the trouble. If you do not have access to the registered email address, please email us at help@osper.com with your Full name, DOB and postcode, so that we can locate your account and process the cancellation.

@Osperhelp - terrible service. You won't cancel the card my sone has as my email has changed - despite providing card holder name, address, parent name (all of which are the same as on signing). Still charging fees. Total scam

@ayres_veronica @osper I'm so sorry! I've checked with our CS team and confirm that the issue has been fixed. You can contact us via our web chat at osper.com or the in-app chat if you need any further assistance.

@osper - honestly I thought that your company was the best for taking out two cards for our daughters. I am having a while host of problems logging in and making contact with you. Emailed you nearly a week ago and no response!

@OneSolace sorry for the trouble here. You can use the chat on our website or in the app to contact us, we will be happy to help!

@Osperhelp hi, I've been unable to load money on to my daughters account for about a month now, her mum has contacted you but hasn't heard back from you. Can I dm you her account name so you can look into it please.